Department of Public Utility Control › 16-11 Gas Companies Operating Within the State of Connecticut

Regulations of Connecticut State AgenciesSec. 16-11-101. Record of interruptions(a) Every electric company shall notify the commission of all electric outages whenever the total customer-outage hours is equal to, or greater than two hundred, provided, outages of less than thirty …

Regulations of Connecticut State AgenciesSec. 16-11-102. Accidents(a) Every utility shall use every effort to properly warn and protect the public from danger and shall exercise all possible care to reduce the hazard to which employees, customers and others may be subjected by re…

Regulations of Connecticut State AgenciesSec. 16-11-103. Rate schedules(a) Every electric company shall keep on file, in its local office, open to public inspection, copies of all schedules of rates for each class and type of service, forms of agreement and all rules and regulati…

Regulations of Connecticut State AgenciesSec. 16-11-104. Information to customers(a) Every electric company shall, upon request, give its customers such information as is reasonable, in order that customers may secure safe, adequate and proper service. (b) Every electric company …

Regulations of Connecticut State AgenciesSec. 16-11-105. Customer bills and deposits(a) Each utility may require from any customer other than a residential customer as defined in section 16-3-200 (a) (3) or prospective customer other than a prospective residential customer as def…

Regulations of Connecticut State AgenciesSec. 16-11-106. Customer complaints and service requestsEvery electric company shall make prompt and reasonable investigation of each complaint and other service requests made to it, either at its office or in writing by any customer; and …

Regulations of Connecticut State AgenciesSec. 16-11-107. Meter reading and bill form(a) Meters shall be read each month at regular scheduled intervals, unless special permission is granted by the authority. Bills shall be rendered promptly. Estimated bills may be submitted to non…

Regulations of Connecticut State AgenciesSec. 16-11-108. Refusal or discontinuance of service(a) An electric company is not required to furnish service which could operate in parallel with generating equipment connected to the customer's system if such operation is hazardous or m…

Regulations of Connecticut State AgenciesSec. 16-11-11. Accidents(a) Every gas company shall at all times use every effort to properly warn and protect the public from danger and shall exercise all possible care to reduce the hazard to which employees, customers and others may be…

Regulations of Connecticut State AgenciesSec. 16-11-110. Adjustment of bills(a) Whenever the test of a meter reveals it to be fast by more than four per cent, the electric company shall refund to the customer such percentage of the total amount of bills covering the consumption i…

Regulations of Connecticut State AgenciesSec. 16-11-111. Company-owned equipmentElectric companies shall service and maintain any company-owned equipment on customers' premises and shall adjust thermostats, clocks, relays or time switches if necessary to provide service in accord…

Regulations of Connecticut State AgenciesSec. 16-11-112. Time switches(a) Time switches owned by the electric company for controlling equipment such as water heaters shall be of such quality as to be accurate under normal operating conditions. (b) Time switches owned by the elect…

Regulations of Connecticut State AgenciesSec. 16-11-113. FrequencyAlternating current service under normal conditions shall be supplied at sixty cycles per second and under normal conditions the deviation shall not exceed one per cent.

Regulations of Connecticut State AgenciesSec. 16-11-114. Standard voltageEvery electric company shall adopt a standard nominal voltage or standard nominal voltage conforming to modern usage, as may be required by the design if its distribution system for its entire service area o…

Regulations of Connecticut State AgenciesSec. 16-11-115. Voltage variations(a) For service rendered principally for residential or commercial purposes, the voltage variation shall not exceed an upper limit as low as practically possible, not to exceed a maximum of three per cent …

Regulations of Connecticut State AgenciesSec. 16-11-116. Establishment of delivery point(a) Every electric company shall establish each point of delivery as an independent customer and shall calculate the amount of the bill accordingly. Any other arrangement shall require prior a…

Regulations of Connecticut State AgenciesSec. 16-11-117. Meter locationEach electric company may prescribe rules for the location of meters. All meters shall be in an accessible location. When located inside a building, the meter shall be installed as near as practicable to the p…

Regulations of Connecticut State AgenciesSec. 16-11-118. Measurement(a) All electricity sold to customers shall be measured by commercially acceptable measuring devices owned and maintained by the electric company, except where it is impracticable to measure certain loads. (b) Ev…

Regulations of Connecticut State AgenciesSec. 16-11-119. Multipliers and test constants(a) Meters operating in conjunction with instrument transformers shall have the multiplier plainly marked on the meters or otherwise suitably marked. (b) The watthour constant for the meter its…

Regulations of Connecticut State AgenciesSec. 16-11-12. Gas leaks(a) A systematic inspection program shall be maintained for the purpose of detecting leaks and observing conditions which might cause or be connected with possible leaks. Leakage inspection may be accomplished by an…

Regulations of Connecticut State AgenciesSec. 16-11-120. Accuracy of watthour meters(a) A watthour meter that has an incorrect register constant, test constant, gear ratio to dial train, or which creeps (that is, registers on no load), shall not be placed in service or allowed to…

Regulations of Connecticut State AgenciesSec. 16-11-121. Accuracy of demand metersAll demand meters shall be accurate to within plus or minus two per cent of full scale. The timing element shall be accurate to within plus or minus two percent.

Regulations of Connecticut State AgenciesSec. 16-11-122. Instrument transformers(a) Meters used in conjunction with instrument transformers shall be adjusted so that the overall accuracies will come within the limits specified in subsections (a), (b) and (c) of section 16-11-120 …

Regulations of Connecticut State AgenciesSec. 16-11-123. LaboratoriesEach electric company shall maintain adequate laboratories, meter testing shops, secondary standards, instruments and facilities to determine the accuracy of meters and measuring devices generally used by the el…

Regulations of Connecticut State AgenciesSec. 16-11-124. Equipment requiredEach electric company shall maintain (1) one or more portable rotating standards of capacity and voltage range adequate to test all watthour meters used by the electric company; (2) portable indicating ins…

Regulations of Connecticut State AgenciesSec. 16-11-125. Test standards(a) Each electric company, upon notification, shall submit to the commission's standards laboratory for checking for accuracy, one of its master rotating standards at least once in each year. (b) Master wattho…

Regulations of Connecticut State AgenciesSec. 16-11-126. Customer requestEvery electric company shall, upon written request of a customer and, if he so desires, in his presence or that of his authorized representative, make a test of the accuracy of the meter in use at his premis…

Regulations of Connecticut State AgenciesSec. 16-11-127. Commission directive(a) In accordance with section 16-259 of the general statutes the commission, upon request, will cause to be tested for accuracy the electric meter on a customer's premises. (b) An electric company, afte…

Regulations of Connecticut State AgenciesSec. 16-11-128. Location of testsEach electric company shall conduct all required tests of meters at the permanent location of the meter on the customer's premises except that the commission may authorize that such tests be performed in th…

Regulations of Connecticut State AgenciesSec. 16-11-129. Installation testEach electric company shall have each watt-hour meter checked for accuracy within sixty days of its installation, except that this installation test shall not be required for meters of verified accuracy.

Regulations of Connecticut State AgenciesSec. 16-11-13. Testing equipment and facilities(a) Every gas company shall, unless specifically excused by the commission, provide for and have available such shop facilities, instruments and other equipment and accessories as may be neces…

Regulations of Connecticut State AgenciesSec. 16-11-130. Periodic testsAll watthour meters installed on customers' premises shall be tested periodically in conformity with the most recent ANSI Code. Meter test data shall be summarized and furnished annually to the Department upon…

Regulations of Connecticut State AgenciesSec. 16-11-131. Meter recordsMeter records shall be kept and systematically arranged, indicating the date of purchase of each meter, its size or capacity rating and the date and place of the latest installation or removal. These records sh…

Regulations of Connecticut State AgenciesSec. 16-11-132. Meter test recordsMeter test records shall be preserved of every meter test, indicating the information necessary for identifying the meter, the reading of the meter just prior to the test, the computed accuracy of registra…

Regulations of Connecticut State AgenciesSec. 16-11-133. Types of metersEvery electric company shall report to the commission each year the quantity of each make and type of meter in service. This report may be included with the commission prescribed forms pertaining to periodic …

Regulations of Connecticut State AgenciesSec. 16-11-134. Acceptable codesThe commission recognizes the provisions of the National Electrical Safety Code and the National Electrical Code in effect from time to time as minimum requirements and recommends the same as a guide to good…

Regulations of Connecticut State AgenciesSec. 16-11-135. Safety manualsEvery utility within the purview of this order shall adopt comprehensive instructions for the safety of employees, file a copy thereof with the commission, and supply a copy thereof to each employee assigned t…

Regulations of Connecticut State AgenciesSec. 16-11-136. Coordination by utilitiesConstruction involving electric lines, where nominal phase to ground voltages are less than twenty thousand volts, may proceed without notification to the commission, provided reasonable advance not…

Regulations of Connecticut State AgenciesSec. 16-11-137. Petition for commission approval—electric linesNo electric line, the nominal voltage of which is to exceed twenty thousand volts to ground, shall be constructed without prior commission approval of the manner and method of …

Regulations of Connecticut State AgenciesSec. 16-11-138. Petition for commission approval—communication linesWhere communication and electric lines are both aerial or both underground, no communication line shall be extended so as to cross, conflict or establish joint use with an…

Regulations of Connecticut State AgenciesSec. 16-11-139. Supporting dataA petition required by section 16-11-137 or 16-11-138 shall be accompanied by the following: (1) A map indicating the route of the line and the location of the circuits. The map shall show the points at which…

Regulations of Connecticut State AgenciesSec. 16-11-14. Heating value(a) Each gas company shall file by statement, with the commission, as a part of its schedule of rates or rules and regulations, the heating value of the gas being distributed. The heating value of the gas shall …

Regulations of Connecticut State AgenciesSec. 16-11-140. Exemptions from commission approvalConstruction of a communication line under existing electric lines does not require commission approval outlined in section 16-11-138 when the conductors of such communication line consist…

Regulations of Connecticut State AgenciesSec. 16-11-141. SignsEach group of buildings or structures used in the generation, transformation or distribution of electrical energy shall be provided with such signs as will definitely designate the name of the utility owning or having …

Regulations of Connecticut State AgenciesSec. 16-11-142. MarkersEach pole, tower, or other structure used for supporting electrical conductors, shall be marked with a symbol indicating the utility or municipality so owning or having the custody and maintenance thereof, and a numb…

Regulations of Connecticut State AgenciesSec. 16-11-143. Methods of applicationSuch markings of poles may be made with paint, brand or with plates or individual characters of soft metal or other suitable material so as to be easily read from the ground.

Regulations of Connecticut State AgenciesSec. 16-11-144. SufficiencyThe separation of two parallel pole lines one of which carries supply conductors and the other signal conductors shall, where practicable, be sufficient so that neither conflicts with the other and, if within con…