Department of Public Utility Control › 16-11 Gas Companies Operating Within the State of Connecticut

Regulations of Connecticut State AgenciesSec. 16-11-56. Meter reading sheets or cardsThe meter reading sheets or cards shall show:(1) The customer's name, address and service classification;(2) the identifying number or description of the meter;(3) meter readings and dates;(4) id…

Regulations of Connecticut State AgenciesSec. 16-11-57. Reading of metersMeters shall be scheduled to be read at least quarterly except for seasonal customers. Utilities shall avoid, insofar as practicable, sending a customer two successive estimated bills. Estimated bills of res…

Regulations of Connecticut State AgenciesSec. 16-11-58. Meter test recordsEach utility shall maintain records of each test made of a meter for not less than two years. Test records shall include the following: (1) The date and reason for the test; (2) the type and capacity of the…

Regulations of Connecticut State AgenciesSec. 16-11-59. Records relating to metersEach utility shall maintain records of the following data, where applicable, for each meter and associated metering device until retirement: (1) The complete identification, including manufacturer, …

Regulations of Connecticut State AgenciesSec. 16-11-6. Cubic footThe term \"cubic foot\" of gas has the following meanings:(1) In cases where gas is supplied and metered to customers at standard delivery pressure, a cubic foot of gas shall be defined to be the volume of gas which…

Regulations of Connecticut State AgenciesSec. 16-11-60. Cost for temporary or intermittent serviceWhen the utility renders temporary or intermittent service to a customer, it may require that the customer bear all the cost of installing and removing the service in excess of any s…

Regulations of Connecticut State AgenciesSec. 16-11-61. Plans for financing main extensionsEach utility shall file a plan acceptable to the commission providing for financing of extensions of mains. Such plan shall be based upon the following principles: (1) Mains having a diamet…

Regulations of Connecticut State AgenciesSec. 16-11-62. Service connection costs: Class 1 utilitiesIn the case of class 1 utilities(1) the utility shall furnish, install, own and maintain at its expense all new service connections, provided the costs of excavation, backfill, and …

Regulations of Connecticut State AgenciesSec. 16-11-63. Service connection costs: Class 2 utilitiesIn the case of class 2 utilities:(1) The customer at his own expense shall furnish, install and maintain all new service pipes from the connection at the main to the curb or propert…

Regulations of Connecticut State AgenciesSec. 16-11-64. Location of service pipe(a) The service pipe shall extend through that point on the customer's property line or the street line easiest of access to the utility from its existing distribution system and, where practicable, f…

Regulations of Connecticut State AgenciesSec. 16-11-65. Meter installation(1) Meter installed out of doors shall be so located as to be accessible to the utility's distribution line for proper service connection and so far as practicable the location should be mutually acceptable…

Regulations of Connecticut State AgenciesSec. 16-11-66. Maintenance chargesAll maintenance charges, including thawing of frozen services, shall be paid for by the party owning the service. Where the service from the main to inside the cellar wall is in part owned by the company a…

Regulations of Connecticut State AgenciesSec. 16-11-67. Information to customersEach utility shall:(1) Furnish rate schedules and such additional information as the customer may reasonably request; (2) upon request, infrom its customers as to how meters are read and the method of…

Regulations of Connecticut State AgenciesSec. 16-11-68. Customer deposits(a) Each utility may require from any customer or prospective customer a deposit to guarantee payment of bills. Such deposits shall not exceed an amount equivalent to the estimated maximum bill for ninety da…

Regulations of Connecticut State AgenciesSec. 16-11-69. Bill formThe bill form used shall show:(1) The name of the utility furnishing the service;(2) the reading of the meter at the end of the period for which the bill is rendered;(3) the present and previous meter reading dates;…

Regulations of Connecticut State AgenciesSec. 16-11-7. British thermal unitThe term \"British thermal unit\" means the quantity of heat required to raise the temperature of one pound of water 1°F at the maximum density of water.

Regulations of Connecticut State AgenciesSec. 16-11-70. Customer billing recordsThe utility shall retain customer billing records for the length of time necessary to permit the utility to comply with section 16-11-52 of these regulations. (Effective October 18, 1966)

Regulations of Connecticut State AgenciesSec. 16-11-71. Adjustment of billsBills which are incorrect due to meter or billing errors shall be adjusted as follows:(1) Whenever a meter in service is tested and found to have over-registered more than two per cent, the utility shall a…

Regulations of Connecticut State AgenciesSec. 16-11-74. Restoration of discontinued serviceIn all cases of discontinuance of service as herein defined, where the cause for discontinuance has been corrected and all rules of the utility on file with the commission have been complie…

Regulations of Connecticut State AgenciesSec. 16-11-75. Reconnection chargeWhere service has been discontinued in accordance with subsection (b) of Section 16-3-100 of the Regulations of Connecticut State Agencies, the utility may make a reasonable charge for reconnection of serv…

Regulations of Connecticut State AgenciesSec. 16-11-77. ComplaintsFor the purpose of this section, \"complaint\" means objection to the charge, facilities or quality of service of a utility. When a complaint, oral or written, is made to the utility by a customer, the utility shal…

Regulations of Connecticut State AgenciesSec. 16-11-78. Identification of employeesAny employee of a utility whose duties require him to enter the customer's premises shall wear a distinguishing uniform identifying him as an employee of the utility, or carry on his person a badge…

Regulations of Connecticut State AgenciesSec. 16-11-79. Design and construction of plantThe design and construction of the utility's water plant shall conform to good standard engineering practice, including the minimum standards of the American Water Works Association. It shall …

Regulations of Connecticut State AgenciesSec. 16-11-8. ThermThe term \"therm\" means a unit of heating available equivalent to one hundred thousand British thermal units.

Regulations of Connecticut State AgenciesSec. 16-11-80. Mains. Service pipes(1) Mains. (A) Water mains shall be placed at such a depth below ground level, or otherwise protected, as will prevent freezing during the coldest weather experienced in the community in which laid, and w…

Regulations of Connecticut State AgenciesSec. 16-11-81. Meter testing equipment(1) Each utility furnishing metered water service shall provide the necessary standard facilities instruments and other equipment for testing its meters in compliance with these regulations. Any utilit…

Regulations of Connecticut State AgenciesSec. 16-11-82. Pre-installation testing. StorageEvery water meter shall be tested as required by these regulations prior to its installation either by the manufacturer, the utility or any commission approved laboratory equipped for meter t…

Regulations of Connecticut State AgenciesSec. 16-11-83. Test flows(1) All meters used for measuring the quantity of water delivered to a customer shall be in good mechanical condition and shall be adequate in size and design for the type of service which they measure and shall be…

Regulations of Connecticut State AgenciesSec. 16-11-84. Periodic and complaint testsAll meters tested in accordance with these regulations for periodic or complaint tests shall be tested in the condition in which found in the customer's service prior to any alteration or adjustme…

Regulations of Connecticut State AgenciesSec. 16-11-85. SealUpon completion of adjustment and test of any water meter under the provisions of these regulations, the utility shall affix thereto a suitable seal in such a manner that adjustment or registration of the meter cannot be…

Regulations of Connecticut State AgenciesSec. 16-11-86. Reports of testsEach utility shall furnish to the commission, at intervals not exceeding one year, a report of the summary of all meter tests made. This report shall be in such detail as may be prescribed by the commission f…

Regulations of Connecticut State AgenciesSec. 16-11-87. Restoration of meters removed from serviceAll water meters removed from service for repair or testing in accordance with these regulations shall be restored to the prescribed limits of accuracy as required by these regulatio…

Regulations of Connecticut State AgenciesSec. 16-11-88. Periodic and routine testsEach utility shall adopt the following periodic and routine test and repair schedule of its meters: Size of MeterInchesInterval betweenTest Years⅝8¾8181½42433426 & larger(1) If a utility’s meters ar…

Regulations of Connecticut State AgenciesSec. 16-11-89. Tests on request of customersEach utility shall, upon written request of a customer and, if he so desires, in his presence, or that of his authorized representative, make without charge a test of the accuracy of the meter in…

Regulations of Connecticut State AgenciesSec. 16-11-9. Statutory referencesReference to sections of the general statutes refers to the Connecticut general statutes, revision of 1908, except where otherwise noted.

Regulations of Connecticut State AgenciesSec. 16-11-90. Test by commission(1) In accordance with section 16-259 of the general statutes, the commission, upon request, shall cause to be tested for accuracy the water meter at a customer's premises. (2) A water company, after notifi…

Regulations of Connecticut State AgenciesSec. 16-11-91. Standard installation methodEach water utility shall adopt a standard method of meter installation. Such method shall be set out with a written description or drawings to the extent necessary for a clear understanding of the…

Regulations of Connecticut State AgenciesSec. 16-11-92. Registration devicesAll meters used for metered sales shall have registration devices indicating the volume of water in either cubic feet or United States gallons. Where a constant or multiplier is necessary to convert the m…

Regulations of Connecticut State AgenciesSec. 16-11-93. Charges to customers for devicesNo utility shall charge for the installation of any devices for metering service to a customer, except for temporary service where the utility may charge the actual cost of installation and re…

Regulations of Connecticut State AgenciesSec. 16-11-94. Sanitation standards(1) Any utility furnishing water service for human consumption or domestic use shall conform to all requirements of the state department of health for construction and operation of its water system as per…

Regulations of Connecticut State AgenciesSec. 16-11-95. Standard pressure(1) Each utility shall, subject to the approval of the commission, adopt and maintain a standard pressure in its distribution system at locations to be designated as the point or points of \"standard pressur…

Regulations of Connecticut State AgenciesSec. 16-11-96. Interruptions in service(1) Each utility shall give prompt notice to the commission by telephone during regular business hours of all interruptions, except those occurring in the course of routine operations, to, or major im…

Regulations of Connecticut State AgenciesSec. 16-11-97. Restrictions on water use(1) The utility shall exercise reasonable diligence to furnish a continuous and adequate supply of water to its customers and to avoid any shortage or interruptions of delivery thereof. (2) If a util…

Regulations of Connecticut State AgenciesSec. 16-11-98. Reconstruction not requiredSections 16-11-50 to 16-11-97, inclusive, shall not be constituted to require general reconstruction or re-equipping to conform with the provisions contained therein. (Effective October 18, 1966)

Regulations of Connecticut State AgenciesSec. 16-11-99. DefinitionsFor purposes of Sections 16-11-99 through 16-11-99d of the regulations:(a) \"Department\" shall mean the Department of Public Utility Control.(b) \"Company\" shall mean a water company as defined in Section 16-1 o…

Regulations of Connecticut State AgenciesSec. 16-11-99a. Permanent and portable generators(a) Each company shall provide permanently installed gasoline, propane-fueled, natural gas or oil-fired standby power equipment at such facility locations as are necessary to provide suffici…

Regulations of Connecticut State AgenciesSec. 16-11-99b. Exemptions(a) The provisions of sections 16-11-99 through 16-11-99d shall not apply to a company, as defined in section 16-11-99 (b) of these regulations, to the extent that the company is able to supply 100% of the average…