Department of Public Utility Control › 16-11 Gas Companies Operating Within the State of Connecticut

Regulations of Connecticut State AgenciesSec. 16-11-75. Reconnection chargeWhere service has been discontinued in accordance with subsection (b) of Section 16-3-100 of the Regulations of Connecticut State Agencies, the utility may make a reasonable charge for reconnection of serv…

Regulations of Connecticut State AgenciesSec. 16-11-76. (Repealed) Repealed August 19, 1992.

Regulations of Connecticut State AgenciesSec. 16-11-77. ComplaintsFor the purpose of this section, \"complaint\" means objection to the charge, facilities or quality of service of a utility. When a complaint, oral or written, is made to the utility by a customer, the utility shal…

Regulations of Connecticut State AgenciesSec. 16-11-78. Identification of employeesAny employee of a utility whose duties require him to enter the customer's premises shall wear a distinguishing uniform identifying him as an employee of the utility, or carry on his person a badge…

Regulations of Connecticut State AgenciesSec. 16-11-79. Design and construction of plantThe design and construction of the utility's water plant shall conform to good standard engineering practice, including the minimum standards of the American Water Works Association. It shall …

Regulations of Connecticut State AgenciesSec. 16-11-8. ThermThe term \"therm\" means a unit of heating available equivalent to one hundred thousand British thermal units.

Regulations of Connecticut State AgenciesSec. 16-11-80. Mains. Service pipes(1) Mains. (A) Water mains shall be placed at such a depth below ground level, or otherwise protected, as will prevent freezing during the coldest weather experienced in the community in which laid, and w…

Regulations of Connecticut State AgenciesSec. 16-11-81. Meter testing equipment(1) Each utility furnishing metered water service shall provide the necessary standard facilities instruments and other equipment for testing its meters in compliance with these regulations. Any utilit…

Regulations of Connecticut State AgenciesSec. 16-11-82. Pre-installation testing. StorageEvery water meter shall be tested as required by these regulations prior to its installation either by the manufacturer, the utility or any commission approved laboratory equipped for meter t…

Regulations of Connecticut State AgenciesSec. 16-11-83. Test flows(1) All meters used for measuring the quantity of water delivered to a customer shall be in good mechanical condition and shall be adequate in size and design for the type of service which they measure and shall be…

Regulations of Connecticut State AgenciesSec. 16-11-84. Periodic and complaint testsAll meters tested in accordance with these regulations for periodic or complaint tests shall be tested in the condition in which found in the customer's service prior to any alteration or adjustme…

Regulations of Connecticut State AgenciesSec. 16-11-85. SealUpon completion of adjustment and test of any water meter under the provisions of these regulations, the utility shall affix thereto a suitable seal in such a manner that adjustment or registration of the meter cannot be…

Regulations of Connecticut State AgenciesSec. 16-11-86. Reports of testsEach utility shall furnish to the commission, at intervals not exceeding one year, a report of the summary of all meter tests made. This report shall be in such detail as may be prescribed by the commission f…

Regulations of Connecticut State AgenciesSec. 16-11-87. Restoration of meters removed from serviceAll water meters removed from service for repair or testing in accordance with these regulations shall be restored to the prescribed limits of accuracy as required by these regulatio…

Regulations of Connecticut State AgenciesSec. 16-11-88. Periodic and routine testsEach utility shall adopt the following periodic and routine test and repair schedule of its meters: Size of MeterInchesInterval betweenTest Years⅝8¾8181½42433426 & larger(1) If a utility’s meters ar…

Regulations of Connecticut State AgenciesSec. 16-11-89. Tests on request of customersEach utility shall, upon written request of a customer and, if he so desires, in his presence, or that of his authorized representative, make without charge a test of the accuracy of the meter in…

Regulations of Connecticut State AgenciesSec. 16-11-9. Statutory referencesReference to sections of the general statutes refers to the Connecticut general statutes, revision of 1908, except where otherwise noted.

Regulations of Connecticut State AgenciesSec. 16-11-90. Test by commission(1) In accordance with section 16-259 of the general statutes, the commission, upon request, shall cause to be tested for accuracy the water meter at a customer's premises. (2) A water company, after notifi…

Regulations of Connecticut State AgenciesSec. 16-11-91. Standard installation methodEach water utility shall adopt a standard method of meter installation. Such method shall be set out with a written description or drawings to the extent necessary for a clear understanding of the…

Regulations of Connecticut State AgenciesSec. 16-11-92. Registration devicesAll meters used for metered sales shall have registration devices indicating the volume of water in either cubic feet or United States gallons. Where a constant or multiplier is necessary to convert the m…

Regulations of Connecticut State AgenciesSec. 16-11-93. Charges to customers for devicesNo utility shall charge for the installation of any devices for metering service to a customer, except for temporary service where the utility may charge the actual cost of installation and re…

Regulations of Connecticut State AgenciesSec. 16-11-94. Sanitation standards(1) Any utility furnishing water service for human consumption or domestic use shall conform to all requirements of the state department of health for construction and operation of its water system as per…

Regulations of Connecticut State AgenciesSec. 16-11-95. Standard pressure(1) Each utility shall, subject to the approval of the commission, adopt and maintain a standard pressure in its distribution system at locations to be designated as the point or points of \"standard pressur…

Regulations of Connecticut State AgenciesSec. 16-11-96. Interruptions in service(1) Each utility shall give prompt notice to the commission by telephone during regular business hours of all interruptions, except those occurring in the course of routine operations, to, or major im…

Regulations of Connecticut State AgenciesSec. 16-11-97. Restrictions on water use(1) The utility shall exercise reasonable diligence to furnish a continuous and adequate supply of water to its customers and to avoid any shortage or interruptions of delivery thereof. (2) If a util…

Regulations of Connecticut State AgenciesSec. 16-11-98. Reconstruction not requiredSections 16-11-50 to 16-11-97, inclusive, shall not be constituted to require general reconstruction or re-equipping to conform with the provisions contained therein. (Effective October 18, 1966)

Regulations of Connecticut State AgenciesSec. 16-11-99. DefinitionsFor purposes of Sections 16-11-99 through 16-11-99d of the regulations:(a) \"Department\" shall mean the Department of Public Utility Control.(b) \"Company\" shall mean a water company as defined in Section 16-1 o…

Regulations of Connecticut State AgenciesSec. 16-11-99a. Permanent and portable generators(a) Each company shall provide permanently installed gasoline, propane-fueled, natural gas or oil-fired standby power equipment at such facility locations as are necessary to provide suffici…

Regulations of Connecticut State AgenciesSec. 16-11-99b. Exemptions(a) The provisions of sections 16-11-99 through 16-11-99d shall not apply to a company, as defined in section 16-11-99 (b) of these regulations, to the extent that the company is able to supply 100% of the average…

Regulations of Connecticut State AgenciesSec. 16-11-99c. Implementation(a) Each company shall comply with the requirements of Sections 16-11-99 through 16-11-99d as soon as practical, but no later than three years from the effective date of these regulations. Each company shall p…

Regulations of Connecticut State AgenciesSec. 16-11-99d. PenaltiesEach company that fails to comply with the requirements of Sections 16-11-99 through 16-11-99d shall be subject to the civil penalty provided for in Section 16-41 of the General Statutes. (Effective June 22, 1990)