Department of Public Utility Control › 16-11 Gas Companies Operating Within the State of Connecticut

Regulations of Connecticut State AgenciesSec. 16-11-148. Coordination by parties affectedTo facilitate coordination, each party, in advance of any construction or change in the construction or operating conditions of its facilities, shall consult with other parties between whose …

Regulations of Connecticut State AgenciesSec. 16-11-149. Coordination on corrosionAll utilities and municipalities shall cooperate with each other and use all reasonable means to work out general coordinated methods applicable to corrosion problems or the protection of other util…

Regulations of Connecticut State AgenciesSec. 16-11-15. Heating value tests—records and reports(a) Every gas company shall regularly determine the heating value of the gas as supplied to the customers, using standard calorimeter equipment in accordance with accepted methods. At l…

Regulations of Connecticut State AgenciesSec. 16-11-151. Attachments—consent theretoEvery utility or municipality shall have a clearly defined right of occupancy and use of poles. Attachments shall not be made to poles of another utility or municipality until consent has first be…

Regulations of Connecticut State AgenciesSec. 16-11-152. Compensation for attachmentsThe right of a utility or municipality to occupy poles of another utility or municipality without proper compensation is not contemplated by these rules.

Regulations of Connecticut State AgenciesSec. 16-11-16. Calorimeter equipmentThe gas company shall maintain or have access to a standard type calorimeter in an adequate testing station located as specified in section 16-11-13. The gas company may use a standard recording calorime…

Regulations of Connecticut State AgenciesSec. 16-11-17. Gas odorAll gas supplied to customers shall possess a distinctive odor to act as an indicator to its presence. Any gas which does not naturally possess such an odor shall have added to it an odorant to meet this requirement.…

Regulations of Connecticut State AgenciesSec. 16-11-18. Purity of gas(a) Every gas company supplying manufactured gas shall daily, except Sundays and holidays, test the gas for the presence of hydrogen sulphide in the manner specified in the following subsection. (b) The hydrogen…

Regulations of Connecticut State AgenciesSec. 16-11-19. Maintenance of utilization pressureThe pressure of the gas, measured at the outlet of the service meter of any customer, shall be maintained at a pressure that will provide safe, efficient utilization of the gas as a fuel in…

Regulations of Connecticut State AgenciesSec. 16-11-2. CustomerThe term \"customer\" means any person, firm, partnership, company, corporation, municipality, cooperative, organization, governmental agency, or similar organization supplied with gas service by any gas company.

Regulations of Connecticut State AgenciesSec. 16-11-20. Pressure testing and maintenance of standards(a) Every gas company shall make such determination and keep such records of pressure as will enable it to have at all times a substantially accurate knowledge of the pressure exi…

Regulations of Connecticut State AgenciesSec. 16-11-21. Use of metersAll gas sold by a gas company and all gas consumed by the gas company shall be metered, except in case of emergency, or when otherwise authorized by the commission. Each meter shall bear an identifying number an…

Regulations of Connecticut State AgenciesSec. 16-11-22. Meter location(a) Meters may be located inside or outside of a building depending upon local conditions and all meters shall be accessible for reading. (b) When located inside a building, the meter shall be installed as near…

Regulations of Connecticut State AgenciesSec. 16-11-23. Meter accuracy(a) Every gas service meter, before being installed for the use of any customer, shall be in good order and shall be adjusted by the gas company or its agents to register correctly within the tolerances herein …

Regulations of Connecticut State AgenciesSec. 16-11-236. Calculating submetered party's cost(a) Every submetering customer shall calculate. average cost, per kilowatthour, for each bill received from the electric company, and in turn, shall charge each submetered party the same a…

Regulations of Connecticut State AgenciesSec. 16-11-237. Installation and maintenance of submeters(a) Submeters and any submetering equipment shall be installed by the submetering customer in accordance with the provisions of all applicable codes and standards, including the Nati…

Regulations of Connecticut State AgenciesSec. 16-11-238. Meter test and record retention(a) All watt-hour meters installed and owned by a submetering customer shall be tested periodically in conformity with the most recent ANSI Code for Electricity Metering. Meter test data shall…

Regulations of Connecticut State AgenciesSec. 16-11-24. Meter—periodic testsNo gas meter shall be allowed to remain in service more than sixty months without being retested and if necessary being adjusted to register within the tolerance prescribed in subsection (a) of section 16…

Regulations of Connecticut State AgenciesSec. 16-11-25. Meter tests by requestEvery gas company shall, upon written request of a customer, and, if he so desires, in his presence or that of his authorized representative, make a test of the accuracy of the meter in use at his premi…

Regulations of Connecticut State AgenciesSec. 16-11-26. Meter test—refereeA gas company, after notification by the commission that a test is to be made pursuant to the provisions of section 16-259 of the general statutes, shall not adjust, disturb or remove the meter in question,…

Regulations of Connecticut State AgenciesSec. 16-11-27. Meter test—methods(a) All meter tests shall be made by thoroughly trained personnel.(b) All tests in determining accuracy of any gas service meter shall be made with a meter prover, unless, because of the unusual capacity or…

Regulations of Connecticut State AgenciesSec. 16-11-28. Meter testing equipment(a) Every gas company furnishing metered gas service shall have access to at least one suitable meter prover maintained in good condition and correct adjustment so that it shall be capable of determini…

Regulations of Connecticut State AgenciesSec. 16-11-29. Records of meters and meter tests(a) Meter records shall be kept and systematically arranged, indicating the date of the purchase of each meter, its size or capacity rating, the date and place of * * * the latest installatio…

Regulations of Connecticut State AgenciesSec. 16-11-3. CommissionThe term \"the commission\" means the public utilities commission of the state of Connecticut.

Regulations of Connecticut State AgenciesSec. 16-11-30. Information to customers(a) Every gas company shall, upon request, give its customers such information as is reasonable in order that the customers may secure safe, adequate and proper service, and inform customers as to how…

Regulations of Connecticut State AgenciesSec. 16-11-31. Utilization by customers(a) All maintenance and repairs, including replacement where necessary, of the service pipe, between the main and the customer's house up to and including the meter, shall be performed by the gas comp…

Regulations of Connecticut State AgenciesSec. 16-11-32a. Customer deposits(a) Each gas company may require from any customer other than residential customers as defined in section 16-3-200 (a) (3) or prospective customer other than a prospective residential customer as defined in…

Regulations of Connecticut State AgenciesSec. 16-11-33. Customer service requestsEvery gas company shall make prompt and full investigation of each complaint and other service requests made to it, either at its office or in writing by any customer; and it shall keep a record of a…

Regulations of Connecticut State AgenciesSec. 16-11-34. Meter reading and bill form(a) Meters shall be read each month at regular scheduled intervals, unless special permission is granted. Bills shall be rendered promptly after a reasonable period for preparing the bills. When th…

Regulations of Connecticut State AgenciesSec. 16-11-35. Adjustment of bills for meter error(a) Whenever the test of a meter reveals it to be fast by more than four per cent, the gas company shall refund to the customer such percentage of the amount of bills covering the consumpti…

Regulations of Connecticut State AgenciesSec. 16-11-36. Rate schedules(a) Every gas company shall keep on file, in its local office, open to public inspection, copies of all schedules of rates for each class and type of service, forms of agreement, and all rules and regulations r…

Regulations of Connecticut State AgenciesSec. 16-11-37. Change in gas characteristics(a) Any change in the heating value, utilization pressures, or other characteristics of the gas which might impair the safe, efficient utilization of the gas as a fuel in the customer's appliance…

Regulations of Connecticut State AgenciesSec. 16-11-39. Reference to commissionIn the event of any dispute involving the interpretation of these regulations, any aggrieved party may refer the dispute to the commission for settlement.

Regulations of Connecticut State AgenciesSec. 16-11-4. Gas mainThe term \"main\" means a gas pipe, owned, operated or maintained by a gas company, but does not include \"gas service.\"

Regulations of Connecticut State AgenciesSec. 16-11-40. Regulator stations(a) Regulators(1) All distribution main systems, other than low-pressure systems, that are being supplied through a pressure reducing valve or regulator, shall be protected by suitable safety devices to ins…

Regulations of Connecticut State AgenciesSec. 16-11-41. Services(a) Regulators. (A device for reducing and controlling pressures between the service and house piping) (1) Any customer's service being supplied through a customer service pressure regulator shall be protected by a s…

Regulations of Connecticut State AgenciesSec. 16-11-42. Gas system construction and maintenance(a) The gas company shall maintain its entire plant, and all facilities owned or operated by it and used in furnishing gas, in such condition as to render adequate and continuous servic…

Regulations of Connecticut State AgenciesSec. 16-11-43. Maps and records(a) The gas company shall keep maps or records to show the size, location, character, and date of installation, of major items of its plant. (b) Upon request, the gas company shall file with the commission an…

Regulations of Connecticut State AgenciesSec. 16-11-44. Operating recordsThe gas company shall keep appropriate operating records for use in statistical and analytical studies for regulatory purposes. Such records shall include at least the following data: Gas manufactured, produ…

Regulations of Connecticut State AgenciesSec. 16-11-45. Availability of recordsAll records and reports as required under these regulations shall be kept at the office or offices of the gas company, within the state unless permission is granted otherwise. Such records shall be pre…

Regulations of Connecticut State AgenciesSec. 16-11-46. Property identificationEach group of buildings or structures used in the production, refining or distribution of gas shall be provided with such signs as will definitely designate the name of the gas company owning or having…

Regulations of Connecticut State AgenciesSec. 16-11-47. Reports to commissionThe gas company shall furnish to the commission, at such times and in such form as the commission may require, the results of any required tests and summaries of any required records. The gas company sha…

Regulations of Connecticut State AgenciesSec. 16-11-48. Reconstruction not requiredThese regulations shall not be construed to require general reconstruction or reequipping on the part of the gas company to conform with regulations for equipment or construction contained herein, …

Regulations of Connecticut State AgenciesSec. 16-11-5. Gas serviceThe term \"gas service\" means the piping and appurtenances which connect a gas main with the inlet connections of a gas meter on a customer's premises.

Regulations of Connecticut State AgenciesSec. 16-11-50. DefinitionsAs used in sections 16-11-50 to 16-11-97, inclusive:(1) \"Commission\" means the public utilities commission of the state of Connecticut;(2) \"Company\" or \"utility\" includes every person, partnership, corporati…

Regulations of Connecticut State AgenciesSec. 16-11-51. RecordsAll records required by these regulations or necessary for the administration thereof shall be kept within this state, unless otherwise authorized by the commission. Said records shall be available for examination by …

Regulations of Connecticut State AgenciesSec. 16-11-52. Preservation of recordsUnless otherwise specified by the commission, all such records shall be preserved for the period of time specified in the latest edition of the national association of railroad and utilities commission…