Connecticut Administrative Code

Regulations of Connecticut State AgenciesSec. 28-27-21a. Private safety answering point decertificationThe Division of Statewide Emergency Telecommunications shall rescind its approval of any private safety answering point that fails to comply with the standards set for such faci…

Regulations of Connecticut State AgenciesSec. 28-27-22. Compliance with federal requirements for access to emergency 9-1-1 services by telecommunications devices for the deaf (TDD) (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHOR…

Regulations of Connecticut State AgenciesSec. 28-27-22a. Compliance with federal requirements for access to emergency 9-1-1 services by telecommunications devices for the deaf (TDD)Each public and private safety answering point shall be equipped with TDD communication functionali…

Regulations of Connecticut State AgenciesSec. 28-27-23. Definition (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-23a. Requirement to connect; diversity of connectionsAll telecom providers providing service in Connecticut shall connect with the 9-1-1 system at the interconnection points designated by the Division. The interconnections shall…

Regulations of Connecticut State AgenciesSec. 28-27-24. Emergency call traces (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-24a. Emergency call traces(a) Each telecom provider shall identify how emergency call traces will be initiated by PSAPs when a 9-1-1 call from a subscriber is received and the address cannot be determined. Each telecom provider …

Regulations of Connecticut State AgenciesSec. 28-27-25. Subscriber updates (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-25a. Subscriber updates(a) Each telecom provider shall transmit subscriber telephone number and address records to the State of Connecticut (\"State\") location data management system, in accordance with the National Emergency N…

Regulations of Connecticut State AgenciesSec. 28-27-26. Tandem connection (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-26a. 9-1-1 call routingEach telecom provider shall connect each of its telecommunications call routing facilities responsible for delivering 9-1-1 calls to not less than two geographically diverse interconnection points designat…

Regulations of Connecticut State AgenciesSec. 28-27-27. Performance reports (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-27a. Performance reports(a) Telecom providers shall submit a written grade of service network performance report and data management system update report to the Division on a quarterly basis. The following information shall be p…

Regulations of Connecticut State AgenciesSec. 28-27-28. Default routing plans (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-28a. Default routing plans(a) If the telephone number or location information that is necessary to normally route a 9-1-1 call is unavailable from a telecom provider, then the telecom provider shall forward sufficient informatio…

Regulations of Connecticut State AgenciesSec. 28-27-29. Outage notification (Repealed) Repealed November 13, 2019.(Adopted effective April 1, 2002; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-29a. Outage notificationIf 9-1-1 service is unavailable to a telecom provider's subscribers for a period exceeding two hours, the telecom provider shall notify the Division of the outage, employing notification procedures provid…

Regulations of Connecticut State AgenciesSec. 28-27-2a. Designated emergency numberThe digits \"9-1-1\" shall be the only emergency number advertised for use at a company, corporation or institution served by a public safety answering point or a private safety answering point. (E…

Regulations of Connecticut State AgenciesSec. 28-27-3. Hours of operation (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-30a. Municipalities; responsibility to provide address data(a) Each municipality shall provide to the Division the street name and address data necessary for the call routing and mapping capability of the 9-1-1 emergency telecom…

Regulations of Connecticut State AgenciesSec. 28-27-31a. Wireless 9-1-1 call routing assignmentThe Division shall make wireless 9-1-1 call routing PSAP assignments. Until the capability of delivering latitude and longitude information with sufficient accuracy for call routing is …

Regulations of Connecticut State AgenciesSec. 28-27-32a. VOIP telecom service providers and Connecticut 9-1-1 telecommunications fund surchargeAs provided by section 28-30d of the Connecticut General Statutes, all VOIP service providers shall pay the monthly Connecticut 9-1-1 tel…

Regulations of Connecticut State AgenciesSec. 28-27-3a. Answering point contactEach public safety answering point and private safety answering point providing 9-1-1 service shall designate a person to serve as the contact with the municipality or municipalities in whose area the …

Regulations of Connecticut State AgenciesSec. 28-27-4. Seven digit telephone lines (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-4a. Hours of operationPublic safety answering points and private safety answering points shall operate on a twenty-four hour, seven-day per week basis. (Effective November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY:…

Regulations of Connecticut State AgenciesSec. 28-27-5. Physical security (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-5a. Ten-digit telephone lines(a) Each public safety answering point and private safety answering point shall maintain at least one published ten-digit telephone number to be used to communicate with local public safety agencies …

Regulations of Connecticut State AgenciesSec. 28-27-6. Security clearance (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-6a. Physical and data security(a) All entrances to public safety answering points and private safety answering points shall be locked to prevent entry by unauthorized persons. Entry shall be gained only by authorized key holders…

Regulations of Connecticut State AgenciesSec. 28-27-7. Call handling procedures (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-7a. Security clearanceEach public safety answering point and private safety answering point shall establish personnel security clearance standards that are acceptable to the municipality and local public safety agencies in whose…

Regulations of Connecticut State AgenciesSec. 28-27-8. Emergency power source (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-8a. Call handling procedures(a) Each public safety answering point shall have the ability to respond to all 9-1-1 calls received from its service area by dispatching appropriate private or public safety agencies to the emergency…

Regulations of Connecticut State AgenciesSec. 28-27-9. Training (Repealed) Repealed November 13, 2019.(Effective August 2, 1993; Repealed November 13, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27 AUTHORITY: Conn. Gen. Stat. § 28-27

Regulations of Connecticut State AgenciesSec. 28-27-9a. Emergency power source(a) Each public safety answering point and private safety answering point shall be equipped with an emergency power generator and fuel capable of providing for the essential power requirements of the fa…

Regulations of Connecticut State AgenciesSec. 28-27a-1. Definitions (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-1a. DefinitionsAs used in this section and sections 28-27a-2a and 28-27a-3a of the Regulations of Connecticut State Agencies: (1) \"Answering position\" means a workstation at the public safety answering point, PSAP, dedicated …

Regulations of Connecticut State AgenciesSec. 28-27a-2. Plan part I (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-2a. 9-1-1 PSAP service utilization plan(a) Each 9-1-1 PSAP Service Utilization Plan (“the plan”) shall contain: (1) The name of the municipality or municipalities submitting the plan;(2) The name, address and telephone number o…

Regulations of Connecticut State AgenciesSec. 28-27a-3. Plan part II (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-3a. 9-1-1 PSAP service utilization plan certification(a) The plan shall be certified by the chief executive officer of the municipality and the PSAP director. For multi-town and regional PSAPs, the chief executive officers of t…

Regulations of Connecticut State AgenciesSec. 28-27a-4. Plan part III (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-5. Plan part IV (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-6. Plan part V (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-27a-7. Plan part VI (Repealed) Repealed May 2, 2019.(Effective December 19, 1985; Repealed May 2, 2019) AUTHORITY: Conn. Gen. Stat. § 28-27a AUTHORITY: Conn. Gen. Stat. § 28-27a

Regulations of Connecticut State AgenciesSec. 28-30-1. Public safety telecommunicator instructors certification definitionsThose definitions set forth in C.G.S. Sec. 28-25 and C.G.S Sec. 28-30 shall govern the provisions of Sections 28-30-1 through 28-30-10, inclusive, in additio…

Regulations of Connecticut State AgenciesSec. 28-30-10. Maintaining certification(a) All certified public safety telecommunicators or private safety telecommunicators, except those automatically certified under the provisions of Connecticut General Statutes subsection (f) of sect…

Regulations of Connecticut State AgenciesSec. 28-30-2. Requirements for public safety telecommunicator instructor certification(a) Persons Required to Hold Certificates. Any person holding the position of public safety telecommunicator instructor in Connecticut shall hold a valid…

Regulations of Connecticut State AgenciesSec. 28-30-3. Types of certificates and requirementsTwo types of public safety telecommunicator instructor certificates are issued by the Office of State-Wide Emergency Telecommunications: Public Safety Telecommunicator Instructor Level I …

Regulations of Connecticut State AgenciesSec. 28-30-4. Re-certification of public safety telecommunicator instructorsCertified Level I or II Public Safety Telecommunicator Instructors shall apply to the Office of State-Wide Emergency Telecommunications of the Department of Public…