Connecticut Administrative Code

Regulations of Connecticut State AgenciesSec. 16-333-45. Notice of renewal application to subscribers(a) Any CATV company which applies to the Department of Public Utility Control for renewal, extension or transfer of its certificate pursuant to Connecticut General Statutes secti…

Regulations of Connecticut State AgenciesSec. 16-333-45a. (Repealed) Repealed October 24, 1995.

Regulations of Connecticut State AgenciesSec. 16-333-46. Rights of owners to just compensationThe owners of multiunit residential buildings may apply to the Department of Public Utility Control for compensation for any taking of property associated with the installation of wiring…

Regulations of Connecticut State AgenciesSec. 16-333-47. Notice to owners regarding intent to install CATV facilitiesThe CATV company seeking permission to install facilities in a multiunit residential building shall notify the owner of the building not fewer than thirty days bef…

Regulations of Connecticut State AgenciesSec. 16-333-48. Notice to department, CATV company and OCC regarding intent to seek compensationAny owner of a multiunit residential building who wishes to petition for compensation shall file an application with the Department no later th…

Regulations of Connecticut State AgenciesSec. 16-333-49. Application feeAny application submitted under Section 16-333-48 shall be accompanied by an application fee of $50.00. (Effective May 18, 1990)

Regulations of Connecticut State AgenciesSec. 16-333-5. Safety manualsEach CATV certificate holder shall adopt comprehensive instructions prescribing safety of employees. Construction of a CATV shall not be initiated until after the commission has approved said instructions. Each…

Regulations of Connecticut State AgenciesSec. 16-333-50. Authorization for negotiationsUpon the filing of the application authorized under Section 16-333-48, the owner of a multiunit residential building and the CATV company shall attempt to reach a mutually acceptable agreement …

Regulations of Connecticut State AgenciesSec. 16-333-51. Department proceedings(a) Any proposed agreement between the owner of a multiunit residential building and the CATV Company shall be submitted to the Department within sixty days of the date of the application submitted und…

Regulations of Connecticut State AgenciesSec. 16-333-52. CriteriaIn its determination of an appropriate award of compensation due the owner, the Department shall consider the following: (1) The location and amount of space occupied by the installation;(2) Any evidence that the ow…

Regulations of Connecticut State AgenciesSec. 16-333-53. AppealAny determination made by the Department under Section 16-333-51 of these regulations may be appealed by an aggrieved party in accordance with the provision contained in Section 4-183 of the General Statutes of Connec…

Regulations of Connecticut State AgenciesSec. 16-333-53a. Contracts for access and wiring between community antenna television companies and owners of multiunit residential buildings(a) In contracts pertaining to access and wiring between community antenna television companies an…

Regulations of Connecticut State AgenciesSec. 16-333-54. CATV Rate Regulation (Repealed) Repealed June 11, 2014.(Effective September 24, 1993; Repealed June 11, 2014)Notes: For 2014 repeal, see Sec. 54 of Public Act 14-187. (June 11, 2014)

Regulations of Connecticut State AgenciesSec. 16-333-6. Accident preventionEach CATV certificate holder shall use every effort to warn and protect the public from danger and shall exercise all reasonable care to reduce hazards to employees, public service company facilities, patr…

Regulations of Connecticut State AgenciesSec. 16-333-7. Accident reportsEvery accident attended with personal injury, or involving public safety, which occurs in the operation of any CATV, shall be promptly reported in writing to the commission. Sufficient information shall be fu…

Regulations of Connecticut State AgenciesSec. 16-333-8. Records(a) Each CATV company shall keep records relating to operations and shall assist the department in examining into any matter under investigation by the department. (b) Each CATV company shall keep a record of all subs…

Regulations of Connecticut State AgenciesSec. 16-333-9. Information(a) Upon request, each CATV company shall provide its subscribers reasonable information on home operation in order that safe and proper service may be furnished. (b) Each CATV company shall have personnel on duty…

Regulations of Connecticut State AgenciesSec. 16-333-9a. Description of servicesEach CATV company shall provide a description of all service offerings and all rates and charges to each subscriber, at the time of initial subscription and at least annually thereafter, and to the ad…

Regulations of Connecticut State AgenciesSec. 16-333-9b. Credit policies/late chargesEach CATV company shall provide each subscriber with a description of the company's customer credit policies, including any finance charges or late payment charges at the time of initial subscrip…

Regulations of Connecticut State AgenciesSec. 16-333-9c. Billing practicesEach CATV company shall provide each subscriber with a description of the company's billing practices at the time of initial subscription and at least annually thereafter. Such description shall include inf…

Regulations of Connecticut State AgenciesSec. 16-333-9d. Notice to the department and subscribers of changes in billingEach CATV company shall file a copy of its billing practices with the department and its advisory council and shall give notice to the department, its advisory c…

Regulations of Connecticut State AgenciesSec. 16-333-9e. Information on billsEvery bill to subscribers of CATV service shall contain the following: (1) the date on which any individually chargeable service is rendered; (2) each rate or charge levied; (3) the amount due for the cu…

Regulations of Connecticut State AgenciesSec. 16-333-9f. Subscriber complaint informationEach company shall provide each subscriber, at the time of initial subscription and quarterly thereafter, with a summary of the procedures for resolving subscriber complaints including notice…

Regulations of Connecticut State AgenciesSec. 16-333-9g. Bill payment due dateNo CATV company shall issue a bill which contains a statement that payment is due upon receipt. The payment due date of any subscriber's bills shall be no earlier than twenty-five days after the billing…

Regulations of Connecticut State AgenciesSec. 16-333-9h. Determination of delinquencyNo CATV subscriber's account shall be considered delinquent prior to twenty five days after the billing date, as defined in section 16-333-1 (i) of these Regulations, contained on the subscriber'…

Regulations of Connecticut State AgenciesSec. 16-333-9i. Late charge/termination notice periodNo CATV company may impose a late charge or terminate service on account of non-payment of a delinquent account fewer than forty-five days from the original billing date, as defined in s…

Regulations of Connecticut State AgenciesSec. 16-333-9j. Maximum late charge penaltyNo late charge imposed by a CATV company shall exceed eight percent per annum of the balance due. (Effective June 27, 1989)

Regulations of Connecticut State AgenciesSec. 16-333-9k. Return check chargeAny return check charge imposed by a CATV company shall be reasonably related to the company's actual cost of processing returned checks. (Effective June 27, 1989)

Regulations of Connecticut State AgenciesSec. 16-333-9l. Customer complaint procedureAny CATV subscriber shall have forty-five days from the billing date contained on the subscriber's bill in which to register a complaint with a CATV company with respect to any alleged billing er…

Regulations of Connecticut State AgenciesSec. 16-333-9m. Company response to customer complaintsThe CATV company shall provide an initial response, oral or in writing, to the subscriber not later than three days after receipt of said complaint. The company shall then provide a wr…

Regulations of Connecticut State AgenciesSec. 16-333-9n. Procedures to contest disposition of complaintThe subscriber shall have ten days, from the receipt of the company's proposed disposition of the complaint, to contest the disposition. The notification by the customer that he…

Regulations of Connecticut State AgenciesSec. 16-333-9o. Company response to contested disposition of complaintWhen a customer has contested a company's proposed disposition of a complaint, as described in 16-333-9n above, the company shall review any additional information provi…

Regulations of Connecticut State AgenciesSec. 16-333b-1. Waiver of time requirement for underground installation(a) Definitions:\"Low Density Area,\" as used in this section, means any single, contiguous area where construction without contribution in aid of construction would no…

Regulations of Connecticut State AgenciesSec. 16-333e-1. Viewing time reliability standards(a) Definition(1) \"Qualifying outage\": For the purposes of this section, an outage qualifies for inclusion in the calculation of system reliability if it were a total loss of CATV service…

Regulations of Connecticut State AgenciesSec. 16-333e-2. Filing requirements(a) CalculationsEach CATV company shall calculate its system reliability monthly and provide the calculations with the list of qualifying outages underlying its calculations to the Department for its revi…

Regulations of Connecticut State AgenciesSec. 16-333e-3. Responsibility for responding to and resolving all service outages(a) Outage restoral responsibilitiesThe requirements of sections 16-333e-1 and 16-333e-2 above do not relieve CATV companies from their continuing responsibi…

Regulations of Connecticut State AgenciesSec. 16-333f-1. Planned programming and rate changesAs used in Sections 16-333f-2 to 16-333f-3, inclusive, of the Regulations of Connecticut State Agencies: (1) \"Planned programming change\" means any deletion or channel reassignment with…

Regulations of Connecticut State AgenciesSec. 16-333f-2. Notification required(a) Each franchise holder shall notify the department, the Chairperson of the advisory council, each subscriber and the chairpersons of the Joint Standing Committee on Energy and Technology, in writing,…

Regulations of Connecticut State AgenciesSec. 16-333f-3. Exceptions to the thirty day notice(a) The notification requirement contained in section 16-333f-2 shall be in effect unless (1) otherwise required by federal law, (2) such planned programming or rate change is required by …

Regulations of Connecticut State AgenciesSec. 16-333i-1. Substandard service(a) For the purposes of P.A. 84-240, \"substandard service\" is defined as follows: (1) a subscriber's loss of clear picture or clear sound on one or more CATV basic or premium channels to which the subsc…

Regulations of Connecticut State AgenciesSec. 16-345-1. DefinitionsAs used in sections 16-345-1 to 16-345-9, inclusive, of the regulations of Connecticut state agencies: (1) \"Excavator\" means a person, public utility or public agency, directly performing or engaged in the act o…

Regulations of Connecticut State AgenciesSec. 16-345-2. Central clearinghouse(a) The central clearinghouse shall be Call Before You Dig, Inc., a corporation established under the Connecticut Non stock Corporation Act, membership which is open to all public utilities which file wi…

Regulations of Connecticut State AgenciesSec. 16-345-3. Responsibilities of public utilities(a) Each public utility shall: (1) Register the geographic areas in which it owns or operates underground facilities within the State of Connecticut, including new facilities, by reference…

Regulations of Connecticut State AgenciesSec. 16-345-4. Responsibilities of excavators and responsible parties(a) Any excavator performing excavation or demolition within the State of Connecticut, or the responsible party for the excavation or demolition, shall: (1) Except as pro…

Regulations of Connecticut State AgenciesSec. 16-345-5. Surface markings(a) All surface markings, stakes and flags indicating the approximate location of an underground facility shall be made in accordance with this section. (b) Surface markings shall consist of paint or equivale…

Regulations of Connecticut State AgenciesSec. 16-345-6. Permits to require complianceAny permit issued by a public agency for excavation or demolition shall require satisfactory evidence of compliance with Chapter 293 of the Connecticut General Statutes and sections 16-345-1 to 1…

Regulations of Connecticut State AgenciesSec. 16-345-7. Compliance with local permit requirementsExcept as provided in section 16-345-6 of the Regulations of Connecticut State Agencies, sections 16-345-1 to 16-345-9, inclusive, of the Regulations of Connecticut State Agencies sha…

Regulations of Connecticut State AgenciesSec. 16-345-8. Enforcement proceedings(a) If the Authority has reason to believe that a violation has occurred for which a civil penalty has been established for violations of Chapter 293 of the Connecticut General Statutes, as provided in…

Regulations of Connecticut State AgenciesSec. 16-345-9. Assessment of civil penalties(a) Any person, excavator, public agency, public utility or the central clearinghouse which the Authority finds to have violated any provision of Chapter 293 of the Connecticut General Statutes, …

Regulations of Connecticut State AgenciesSec. 16-35-1. Any aggrieved party appealing an order, authorization or decision of the department of public utility control shall give bond to the State, as required under section 16-35 of the Connecticut General Statutes with sufficient s…