Illinois Administrative Code

Section 710.4 Communications Act Delete Section 32.4 in its entirety.

Section 710.4000 Account 4000 Current accounts and notes payable In Section 32.4000(d), delete "part 43" and replace with "Section 5-109"and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Added at 27 Ill. …

Section 710.4010 Account 4010 Accounts payable (Repealed) (Source: Repealed at 27 Ill. Reg. 13360, effective August 1, 2003)

Section 710.4020 Account 4020 Notes payable (Repealed) (Source: Repealed at 27 Ill. Reg. 13360, effective August 1, 2003)

Section 710.4100 Account 4100 Net current deferred operating income taxes In Section 32.4100(e), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Amended…

Section 710.4110 Account 4110 Net current deferred nonoperating income taxes In Section 32.4110(h), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Amen…

Section 710.4340 Account 4340 Net noncurrent deferred operating income taxes In Section 32.4340(e), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Amen…

Section 710.4350 Account 4350 Net noncurrent deferred nonoperating income taxes In Section 32.4350(h), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: A…

Section 710.4999 General Revenue Accounts a) In Section 32.4999(f)(1), delete the first sentence and substitute the following: Subsidiary record categories shall be maintained in order that the company may separately report revenues derived from charges imposed under intra-state …

Section 710.5003 Account 5003 Cellular mobile revenue

Section 710.5082 Account 5082 Switched access revenue In Section 32.5082(b), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Amended at 27 Ill. Reg. 133…

Section 710.5083 Account 5083 Special access revenue In Section 32.5083(b), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Amended at 27 Ill. Reg. 1336…

Section 710.5200 Account 5200 Miscellaneous revenue (Repealed) (Source: Repealed at 29 Ill. Reg. 14540, effective October 1, 2005)

Section 710.5999 General – Expense Accounts (Repealed) (Source: Repealed at 27 Ill. Reg. 13360, effective August 1, 2003)

Section 710.6540 Account 6540 Access expense In Section 32.6540(b), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Added at 27 Ill. Reg. 13360, effecti…

Section 710.6620 Account 6620 Services (Repealed) (Source: Repealed at 29 Ill. Reg. 14540, effective October 1, 2005)

Section 710.6720 Account 6720 General and administrative In Section 32.6720, add the following sentence: "Subsidiary record categories shall be maintained in order that the company may separately report the amounts contained herein that relate to: a) Executive and planning; b) Ex…

Section 710.7250 Account 7250 Provision for deferred operating income taxes – net In Section 32.7250(b), delete "part 43" and replace with "Section 5-5109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source…

Section 710.7400 Account 7400 Nonoperating taxes In Section 32.7400(j), delete "part 43" and replace with "Section 5-109" and delete "this Commission's Rules and Regulations" and replace with "the Public Utilities Act [220 ILCS 5/5-109]". (Source: Added at 27 Ill. Reg. 13360, eff…

Section 710.7450 Account 7450 Provision for deferred nonoperating income taxes – net In Section 32.7450(b), delete the second sentence.

Section 710.9000 Glossary of Terms a) In Section 32.9000, add "See Section 7-101 of The Public Utilities Act (Ill. Rev. Stat. 1985, ch. 111⅔, par. 7-101)" to the definition of "Affiliated companies." b) In Section 32.9000, delete the definition "'Common carrier' or 'carrier.'" c)…

Section 732.10 Definitions When used in this Part, the listed terms will have the definitions given in this Section. "Act" means the Public Utilities Act [220 ILCS 5]. "Alternative telephone service" means, except where technically impracticable, a wireless telephone capable of m…

Section 732.20 Local Exchange Service Obligations Each telecommunications carrier must do all of the following: a) Install basic local exchange service within 5 business days after receipt of an order from the customer unless the customer requests an installation date that is bey…

Section 732.30 Customer Credits A telecommunications carrier shall credit customers for violations of the basic local exchange service quality standards described in Section 732.20 of this Part. The credits shall be applied on the statement issued to the customer for the next mon…

Section 732.35 ILEC-CLEC Reimbursement Mechanism If the violation of a basic local exchange service quality standard is caused by a carrier other than the carrier providing retail service to the customer, the carrier providing retail service to the customer (for purposes of this …

Section 732.40 Filing of Tariffs Carriers offering basic local exchange service shall be fully subject to the requirements of this Part and shall file tariffs to implement the requirements of this Part. These carriers shall track customer eligibility for credits , and the tariffs…

Section 732.5 Application of Part This Part shall apply to all telecommunications carriers providing basic local exchange service as defined in Section 13-712 of the Public Utilities Act, except that this Part is not applicable to: a) telephone cooperatives as defined in Section …

Section 732.50 Customer Education a) Each telecommunications carrier shall include in the informational pages in the front portion of regularly published telephone directories educational material(s) about the requirements to install, repair, and meet appointments within the spec…

Section 732.60 Reporting a) All reports required to be submitted to either the Staff or to the Commission under this Part 732 shall be certified by an authorized agent of the reporting carrier. All such reports will be public records available for inspection, copying, and posting…

Section 735.10 Definitions "Act" – the Public Utilities Act [220 ILCS 5]. "Applicant" – a person who applies for telecommunications service. Includes persons seeking reconnection of their service after Company-initiated termination. "Business Service" – is telephone service where…

Section 735.100 Applicants for Service a) Where a company's tariff provides for various types of service in an exchange, the applicant shall be advised of the one-party service with the lowest basic monthly service charge and lowest monthly charge for leased equipment or the lowe…

Section 735.110 Present Customers a) 1) A company may request a deposit, pursuant to Section 735.120 herein, from any customer during the first twelve (12) months that a customer receives service if the customer, during that period, pays late four times or has service discontinue…

Section 735.120 Deposits Conditions under which a company may request a deposit from applicants for service and present customers are set out in Sections 735.100 and 735.110 of this Part, respectively. a) Amount of Deposits – No company shall request a deposit from an applicant o…

Section 735.121 Refunds of Additional Charges In the event that the Commission orders a telecommunications carrier to refund incorrectly calculated additional charges made pursuant to Section 9-221 or Section 9-222 of the Public Utilities Act, the telecommunications carrier shall…

Section 735.130 Discontinuance or Refusal of Service a) The company may discontinue or refuse service for any of the following reasons: 1) For failure to make or increase a deposit pursuant to Sections 735.100, 735.110, and 735.120; 2) For failure to pay a past due bill owed to t…

Section 735.140 Illness Provision a) Certificate of Illness 1) A Telephone company shall postpone discontinuance of telephone service to a residential customer for thirty (30) days from the date of certification by a licensed physician that discontinuance of service will aggravat…

Section 735.150 Payment for Service a) Payment shall be made by the due date shown on the monthly bill and will be by check, draft or other negotiable instrument denominated in U.S. dollars acceptable to the company or in United States currency. b) If the customer remits to the c…

Section 735.160 Past Due Bills a) Due Date. 1) The company shall retain documentation for a period of two years of the following: A) the due date of each bill; and B) the date each bill was mailed, delivered, sent or made available to each customer. 2) The due date printed on the…

Section 735.170 Service Restoral Charge a) When service has been discontinued pursuant to Section 735.130 herein, the company may charge and collect the restoral charge, if any, set forth in its rules, regulations or terms and conditions of service which are on file with the Comm…

Section 735.180 Directories a) 1) Primary telephone directories of all exchanges shall be revised, printed and distributed to customers at least once each year. Each directory shall list the name, address and telephone number of all customers, except public telephones. At the cus…

Section 735.190 Dispute Procedures a) The company shall assign one or more of its personnel in each of its offices where it transacts business with the public the duty of hearing, in person, any dispute by an applicant, customer or user. Such personnel shall consider the complain…

Section 735.20 Policy The purpose of this Part is to establish fair and equitable rules and procedures governing the establishment of credit, billing, deposits and termination of service for telephone utilities taking into account the duty of the company, customer, applicant, and…

Section 735.200 Commission Complaint Procedures a) 1) Before the Commission will allow the filing of a formal complaint by an applicant, customer, user or company an informal complaint shall be filed with the Commission's Consumer Affairs Division. 2) The informal complaint: A) s…

Section 735.210 Public Notice of Commission Rules The company shall post in a public and conspicuous place in each of its offices where it transacts business with the public a notice not less than seven inches (7") by ten inches (10") in size, printed in black on a white backgrou…

Section 735.220 Second Language Where there is a demonstrated need for second language notices in the service area of any utility, as determined by the Commission on the basis of census figures, the community area involved, and customer complaints and requests for such notice, no…

Section 735.230 Customer Information Booklet A customer information booklet which contains a utility's credit and collection practices shall be provided by each utility to all customers within 90 days of the effective date of this Part, to all applicants for service and shall be …

Section 735.30 Scope and Application a) This Part shall apply to all telephone companies under the jurisdiction of the Commission in the offering or providing of noncompetitive telecommunications services as defined in Section 13-210 of the Act and shall regulate the: 1) establis…

Section 735.40 Discrimination Prohibited No company shall discriminate against or penalize a customer in any way for exercising any right or remedy granted by this Part.

Section 735.50 Variance The Commission, on application of a company, customer, applicant, or user or on its own motion, may grant a temporary or permanent variance from this Part in individual cases where the Commission finds that: a) The provision from which the variance is gran…

Section 735.60 Saving Clause The adoption of this Part shall in no way preclude the Commission from altering or amending it, in whole or in part, or from requiring or authorizing rules containing other provisions whenever it shall be deemed in the public interest to do so.