Illinois Administrative Code

Section 735.40 Discrimination Prohibited No company shall discriminate against or penalize a customer in any way for exercising any right or remedy granted by this Part.

Section 735.50 Variance The Commission, on application of a company, customer, applicant, or user or on its own motion, may grant a temporary or permanent variance from this Part in individual cases where the Commission finds that: a) The provision from which the variance is gran…

Section 735.60 Saving Clause The adoption of this Part shall in no way preclude the Commission from altering or amending it, in whole or in part, or from requiring or authorizing rules containing other provisions whenever it shall be deemed in the public interest to do so.

Section 735.70 Customer Billing a) Billing Procedures Bills to customers shall be issued on a monthly basis. Bills shall be itemized as set forth in subsection (b) of this Section. b) Itemization of Charges 1) All bills for residential and single-line business customers shall con…

Section 735.80 Deferred Payment Agreements a) Applicability Residential customers who are indebted to a company for past due utility service shall have the opportunity to make arrangements with the company to retire the delinquent amount by periodic payments referred to hereinaft…

Section 735.90 Preferred Payment Dates When a customer establishes the regular inability to pay the bill on the Due Date (Section 735.160(a)) because of extenuating circumstances, such as the receipt of a monthly social security or benefit check which is out of the billing cycle,…

Section 735.APPENDIX A Notice of Discontinuance of Service IMPORTANT! READ THIS IMMEDIATELY UTILITY NAME CUSTOMER ADDRESS CITY, STATE, ZIP ADDRESS PHONE # ACCOUNT # YOUR (Utility) SERVICE WILL BE DISCONTINUED ON OR AFTER (Date) . BECAUSE: YOU OWE $ IN PAST DUE BILLS YOU OWE $ FOR…

Section 750.10 Applicability This Part applies to telecommunications carriers who have or are seeking authority to offer interexchange telecommunications services.

Section 750.15 Definition "Public Utilities Act" means The Public Utilities Act (Ill. Rev. Stat. 1985, ch. 111⅔, pars. 1-101 et seq.).

Section 750.20 Application for Waiver or Modification a) Any telecommunications carrier may apply under Section 13-402 of the Public Utilities Act for a waiver or modification of the application of the Commission's rules, procedures or notice requirements (Ill. Rev. Stat. 1985, c…

Section 750.30 Waivers and Modifications Granted Before January 1, 1986 Waivers or modifications of Commission rules, procedures, or notice requirements in any certificate granted by the Commission before January 1, 1986, with respect to a telecommunications carrier's interexchan…

Section 750.40 Notice of Waiver Application a) Any telecommunications carrier with annual revenues exceeding $10,000,000 which did not receive a waiver under Section 750.20(d) but which intends, under Section 13-402 of the Public Utilities Act, to claim the automatic application …

Section 758.10 Definitions When used in this Part, the listed terms will have the definitions given in this Section. "Act" means the Public Utilities Act [220 ILCS 5]. "Commission" means the Illinois Commerce Commission. "Customer" means any person, building owner, firm, partners…

Section 758.20 Dispute Procedures Disputes arising under this Part shall be governed by 83 Ill. Adm. Code 735.190 and 735.200.

Section 758.30 Service Requirement a) Each telecommunications carrier shall participate in the notification, collection, and remittance of the monthly voluntary contributions to support the Program. b) By August 14, 2002, each telecommunications carrier shall file with the Commis…

Section 758.40 Contribution Solicitation and Program Publicity All telecommunications carriers shall publicize the Program to encourage contributions. a) Annually, each telecommunications carrier shall notify its customers that they may elect to participate in the funding of the …

Section 758.50 Contributions a) Customers wishing to participate in the funding of the Program may do so by electing to contribute, on a monthly basis, a fixed amount to be included by the telecommunications carrier on the customer's monthly bill. This contribution shall not redu…

Section 758.60 Telecommunications Carrier Remittance a) Each telecommunications carrier shall report and remit all donations received during the quarter within 30 days after the end of each calendar quarter to the Department or its designee. All donations collected through the en…

Section 758.70 Monitoring of Telecommunications Carriers a) Telecommunications carriers shall exercise reasonable internal control to ensure compliance with and monitoring of this Part. b) The Commission may, upon complaint, its own motion, or a petition from the Department or it…

Section 760.10 Cellular Radio Exclusion For purposes of the exclusion from active regulatory oversight for providers of cellular radio service pursuant to Section 13-203 of the Public Utilities Act (Ill. Rev. Stat. 1991, ch. 111⅔, par. 13-203, as amended by P.A. 87-856, effective…

Section 760.20 Downstate Area Exclusions (Repealed) (Source: Repealed at 16 Ill. Reg. 16573, effective November 1, 1992)

Section 765.10 Discounts for Entities Eligible for Universal Service Support a) The Illinois Commerce Commission adopts the amounts specified in 47 CFR 54.505 as of July 17, 1997 for the discounts on intrastate telecommunications services available to those entities that qualify …

Section 770.10 Definitions "Access code" means a sequence of numbers that, when dialed, connects the caller to the provider of operator services associated with that sequence. These access codes include, but are not limited to, 950, 1-800 and 10XXX. "Act" means the Public Utiliti…

Section 770.20 Standards of Service a) Each provider of operator services shall: 1) identify itself, audibly and distinctly, to the consumer at the beginning of each telephone call and before the consumer incurs any charge for the call; 2) permit the consumer to terminate the tel…

Section 770.30 Requirements for Unblocking of Access a) Each aggregator or operator service provider shall ensure that any of its equipment allows the consumer to use equal access codes to obtain access, where available, from the central office to the consumer's desired provider …

Section 770.40 Restrictions on Billing and Charges a) Restrictions on billing 1) Consumers shall be billed within one year after the date the service was provided. 2) The operator service provider (or its billing agent) shall be identified on the consumer's bill. Where technicall…

Section 770.50 Contract/Tariff Provisions between Operator Service Providers and Aggregators a) Each provider of operator services shall ensure, by contract or tariff: 1) that each aggregator for which such provider is the presubscribed provider of operator services is in complia…

Section 770.60 Enforcement of Rules a) Upon receipt of a complaint of a violation of this Part, the Commission may initiate a proceeding to revoke the Certificate of Service Authority of an operator service provider or an aggregator alleged to be in violation of this Part, or may…

Section 772.10 Applicability a) This Part shall apply to any telecommunications carrier, as defined in Section 13-202 of the Public Utilities Act [220 ILCS 5/13-202] transporting or providing pay-per-call service within the State of Illinois. b) This Part shall not apply to any t…

Section 772.100 Involuntary Blocking a) The telecommunications carrier may block a subscriber's access of pay-per-call telephone service, but not basic telecommunications service, if the subscriber refuses to pay to the local exchange carrier any subsequent charges after the waiv…

Section 772.110 Notices a) The local exchange carrier shall provide disclosure statements setting forth all rights and obligations of the subscriber and the carrier with respect to the use and payment of pay-per-call services to: 1) All telephone subscribers no later than January…

Section 772.120 Restrictions on Collect Telephone Calls a) No telecommunications carrier shall provide intrastate transmission or billing and collection services to an entity offering any pay-per-call service that is billed to a subscriber on a collect basis at a per-call or per-…

Section 772.130 Generation of Signalling Tones No telecommunications carrier shall assign a telephone number or abbreviated dialing code for any pay-per-call service which employs broadcast advertising which generates the audible tones necessary to complete a call to a pay-per-ca…

Section 772.135 Verification of Charitable Status Any telecommunications carrier assigning a telephone number or abbreviated dialing code to a provider of intrastate pay-per-call services that the carrier knows or reasonably should know is engaged in soliciting charitable contrib…

Section 772.140 Dispute Procedures Disputes arising under this Part shall be governed by 83 Ill. Adm. Code 735.190 and 735.200.

Section 772.150 Recovery of Cost No telecommunications carrier shall recover its cost of complying with the provisions of this Part from local or long distance ratepayers.

Section 772.20 Definitions "Abbreviated dialing code" means an alternative dialing arrangement consisting of #NXX, where the # represents the # symbol key on the telephone key pad, N represents any digit 2 through 9, and X represents any digit 0 through 9. "Basic telecommunicatio…

Section 772.30 Preamble The preamble requirements are found in Section 10 of the Pay-Per-Call Services Consumer Protection Act [815 ILCS 520/10].

Section 772.35 Presubscription Arrangements by Credit Card or Charge Card Disclosure of a credit card or charge card number, along with authorization to bill that number, made during the course of a call to a pay-per-call service, shall constitute a presubscription or comparable …

Section 772.40 Identification of Information Providers The telecommunications carrier of any pay-per-call telephone information service must provide to the customer at no charge, upon verbal or written request, the name, address and customer service telephone number of the actual…

Section 772.45 Limitations on the Provision of Pay-Per-Call Services Any telecommunications carrier assigning a telephone number or abbreviated dialing code to a provider of intrastate pay-per-call service shall require, by contract or tariff, that such provider comply with the p…

Section 772.50 Number Designation and Restrictions on the Use of 800 Numbers a) Any intrastate pay-per-call service shall be offered only through telephone numbers beginning with a 900 service access code, 976 exchange code, or abbreviated dialing code. b) Telecommunications carr…

Section 772.55 Billing a) The bill for pay-per-call service shall: 1) Appear under a separate heading that identifies the applicable pay-per-call telephone service charges. Telecommunications carriers shall comply with the requirements of this subsection by May 1, 1995; 2) Identi…

Section 772.60 Partial Payments Partial payments shall be applied first to charges of the local exchange carrier and the interexchange carrier for which tariffs have been filed with the Illinois Commerce Commission and then to charges for pay-per-call services.

Section 772.70 Deposits Deposit requests by the local exchange carrier, as set forth in 83 Ill. Adm. Code 735, shall not include pay-per-call charges. Non-payment of pay-per-call charges shall not be a cause to request a deposit.

Section 772.80 Disconnection a) No local exchange carrier shall disconnect, or order the disconnection of, a telephone subscriber's basic telecommunications service as a result of that subscriber's failure to pay: 1) Pay-per-call service charges; 2) Charges for intrastate informa…

Section 772.90 Blocking a) A local exchange carrier shall provide blocking, where technically feasible, at no charge for each type of dialing arrangement permitted by Section 772.50(a) on a one-time basis to all telephone subscribers. b) The local exchange carrier may charge a no…