The purposes of the Program include:
(1) providing information and helping consumers with the procedures for filing a complaint with the Commissioner against any person regulated by this article;
(2) on request, giving information about an insurer to the extent that the information lawfully is disclosable; and
(3) developing an information and assistance system to provide information about and to help consumers with:
(i) personal insurance coverages, including health insurance and life insurance coverages;
(ii) underwriting practices;
(iii) general rating concepts;
(iv) claim procedures of insurers; and
(v) any other relevant services.