Oregon Administrative Code

860-021-0130 Meter Test (1) Any customer may ask the energy utility to test a meter. Such tests shall be made within 20 working days of the request at no cost to the customer. If a customer requests more than one meter test within any 12-month period, the energy utility may charg…

860-021-0135 Adjustment of Utility Bills (1) Except as provided in section (7) of this rule, when a large telecommunications utility has incorrectly billed a customer, the large telecommunications utility must take corrective action as follows: (a) If the date of the error can be…

860-021-0170 Billing Error Reporting (1) As used in this rule, “billing error” means an error by an energy utility in the calculation of tariffed amounts billed to customers that: (a) Is due to a single, specific event, reason, or condition; (b) Resulted in the issuance of a corr…

860-021-0180 Verification of Eligibility for Income-Qualified Residential Customers (1) A residential customer shall qualify as an eligible income-qualified residential customer for purposes of these Division 21 rules through the following methods: (a) The customer is a recipient…

860-021-0200 Establishing Credit for Residential Utility Service (1) An applicant or customer may demonstrate satisfactory credit for new or continuing service by showing any of the following, provided that a deposit is not required under section (2) of this rule: (a) Received 12…

860-021-0205 Deposit Payment Arrangements for Residential Energy Utility Service (1) Except as provided in OAR 860-021-0335(1) and (2), when an energy utility requires a deposit, the customer or applicant may pay the deposit in full or in three installments. The first installment…

860-021-0206 Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service (1) Time payments for deposits and nonrecurring charges shall be limited to charges for residential service and intraLATA toll. When the large telecommunicati…

860-021-0210 Interest on Deposits for Residential and Nonresidential Utility Service (1) Each year, the Commission shall establish an annual interest rate that must be paid on customer deposits. The Commission will base the rate upon consideration of the effective interest rate f…

860-021-0215 Refund of Deposits for Residential and Nonresidential Utility Service (1) An energy or large telecommunications utility shall promptly refund a customer’s deposit with accrued interest when service is terminated, provided a refund due shall first be applied to any un…

860-021-0305 Grounds for Disconnecting Utility Service Utility service may be disconnected by an energy utility or large telecommunications utility: (1) When the applicant or customer fails to pay a deposit or make payments in accordance with the terms of a deposit payment arrang…

860-021-0310 Voluntary Disconnection of Utility Service Every customer who is about to vacate any premises supplied with service by the energy or large telecommunications utility, or who for any reason wishes to have such service discontinued, shall give five days’ notice in adva…

860-021-0315 Emergency Disconnection of Utility Service In emergencies endangering life or property, an energy or large telecommunications utility may terminate service without following the procedures in division 021. However, the energy or large telecommunications utility shall…

860-021-0320 Disconnection of Service on Weekends and Holidays Utility service shall not be disconnected for nonpayment on a weekend or a state- or utility-recognized holiday. Utility service shall not be disconnected for nonpayment on a Friday or the day before a state- or utili…

860-021-0325 Accounts Not Related to Residential Utility Service An energy or large telecommunications utility may not deny or disconnect residential service due to the failure to pay for nonresidential service or to meet obligations in connection with nonresidential service. Sta…

860-021-0326 Disconnection of Gas or Electric Service to Tenants (1) When an energy utility’s records show that a residential billing address is different from the service address, and the utility has reason to believe that the service address is not occupied by the customer or c…

860-021-0328 Reconnection of Residential Energy Utility Service (1) This rule applies to a service reconnection requested within 20 calendar days of the date of disconnection, after an applicant or customer has satisfied the requirements for service under all applicable rules and…

860-021-0330 Reconnection Fee for Utility Service (1) When a utility service is disconnected pursuant to OAR 860-021-0305, the energy or large telecommunications utility may charge the reconnection fee in its tariff, except when: (a) The utility is able to remotely reconnect the …

860-021-0334 Transfer Billings (1) If an energy or large telecommunications utility identifies a balance a customer owes the utility from the customer’s prior account for Oregon service, the utility may transfer the amount to the customer’s current account after giving the custom…

860-021-0335 Refusal of Utility Service (1) Except as provided in sections (2) and (4) of this rule and OAR 860-021-0330, an energy utility may refuse to provide service to a customer or applicant until the utility receives full payment of any overdue amount of an Oregon tariffed…

860-021-0405 Notice of Pending Disconnection of Residential Electric or Gas Utility Service (1) When a written notice is given under these rules: (a) The notice must conform to the requirements of OAR 860-021-0010 concerning multilingual requirements and service on any designated…

860-021-0406 Wildfire Displacement Protection (1) An electric or natural gas utility must make best efforts to put into effect a moratorium on the disconnection of utility service for nonpayment for residential and commercial customers affected by a level 2 or 3 wildfire evacuati…

860-021-0407 Severe Weather Moratorium on Involuntary Disconnection of Residential and Small Commercial Electric or Gas Utility Service for Nonpayment (1) An electric or natural gas utility must put into effect a moratorium on the involuntary disconnection of utility service for …

860-021-0408 Arrearage and Disconnection Reporting Rule (1) As used in this rule: (a) "Administrative costs" means all incremental expenses related to the management and operation of the bill discount program. This includes, but is not limited to, incremental costs for program de…

860-021-0410 Emergency Medical Certificate for Residential Electric and Gas Service (1) An energy utility shall not disconnect residential service if the customer submits certification from a qualified medical professional or self-certifies that disconnection would significantly …

860-021-0414 Equal-Payment Plans for Residential and Small Commercial Electric and Gas Service Electric companies and gas utilities will make equal-payment plans available to residential and small commercial customers. A customer with no outstanding balance who agrees to remain o…

860-021-0415 Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers) (1) An energy utility may not disconnect residential service for nonpayment if a customer enters into a written time-payment plan. An energy utility will offer custome…

860-021-0420 Field Visit Charge A Commission approved fee may be charged whenever an energy utility visits a residential service address intending to reconnect or disconnect service, but due to customer action, the energy utility is unable to complete the reconnection or disconne…

860-021-0505 Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities (1) This rule applies to the involuntary termination of all commercial electric and natural gas customers and all utility services p…

860-021-0510 Emergency Medical Certificate for Residential Telecommunications Utility Service (1) A large telecommunications utility shall not disconnect local exchange residential service if the customer submits certification from a qualified medical professional stating that di…

860-021-0520 Energy Utility Notification of Enhanced Protections (1) Electric utilities must provide information to residential customers of disconnection protections and of reconnection request and waiver options. The notice must be included in a monthly bill insert or in other …

860-021-0550 Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk (1) "At significant risk" means: (a) At risk of domestic violence, as defined in ORS 135.230; (b) At risk of unwanted sexual contact, as defined in 163.305; (c) A p…

860-021-0575 Time Payment Agreements for Large Telecommunications Utilities (1) A time payment agreement must contain, at a minimum, the following terms: (a) An initial customer down payment of $10 or 25 percent of the balance owing for tariffed or price-listed large telecommunic…

860-021-0610 Telephone Solicitation Notices by Large Telecommunications Utilities Each large telecommunications utility shall notify its residential customers of the provisions of ORS 646.561, 646.563, 646.567 through 646.578, and 646.608. The notice shall include a statement tha…

860-021-0620 Customer Notification and Information Delivery Services for Large Telecommunications Utilities (1) As used in this rule: (a) "Information provider" means any person, company, or corporation that operates an information delivery service on a pay-per-call basis; (b) "I…

860-022-0000 Applicability of Division 22 (1) The rules contained in this division apply to energy utilities and large telecommunications utilities, as defined in OAR 860-022-0001. (2) Upon request or its own motion, the Commission may waive any of the division 22 rules for good …

860-022-0001 Definitions for Utility Rates For purposes of this division, except when a different scope is explicitly stated: (1) “Consumer-owned utility” has the meaning given to the term under ORS 757.270(2). (2) “Energy utility” means a public utility as defined in ORS 757.005…

860-022-0003 Through Service “Through service” means an Oregon intrastate telecommunications service the provision of which involves the facilities, equipment, or services of two or more telecommunications utilities and/or cooperatives. Examples of “through services” may include,…

860-022-0005 Tariff Specifications for Energy Utilities and Large Telecommunications Utilities (1) Form and style of tariffs: (a) Each energy or large telecommunications utility must designate the initial tariff as PUC Oregon No. 1, and designate successive tariffs with the next …

860-022-0010 Tariff Contents for Energy Utilities and Large Telecommunications Utilities (1) The tariffs of each energy utility and large telecommunications utility must explicitly state the utility rates and charges for each class of service rendered, designating the area or dis…

860-022-0015 Tariff Changes by Energy Utilities and Large Telecommunications Utilities Require 30 Days’ Notice to the Commission Except as hereinafter provided in this division, energy utilities and large telecommunications utilities must file with the Commission all tariffs, rat…

860-022-0017 Announcement of Utility Tariff Changes (1) Within 15 days of filing with the Commission new or revised tariff schedules which constitute a general rate revision, an energy or large telecommunications utility shall inform its customers of the filing. A “general rate r…

860-022-0019 General Rate Revisions (1) Any utility filing new or revised tariff schedules that constitute a general rate revision must include supporting testimony and exhibits, work papers, and an executive summary. A general rate revision is a filing by a utility that affects …

860-022-0020 Applications to Make Tariffs or Rate Schedules Effective on Less Than Statutory Notice An energy or large telecommunications utility seeking authority to make tariffs or rate schedules effective on less than statutory notice must use application forms approved by the…

860-022-0025 Requirements for Filing Tariffs or Schedules Changing Rates (1) An energy or large telecommunications utility may make tariff changes by filing an entirely new tariff or by filing revised sheets which shall refer to the tariff sheets on file. Additions to the tariff …

860-022-0026 Requests to Abandon, Exempt from Regulation, or Price-List Regulated Telecommunications Services A large telecommunications utility is subject to the requirements set forth in OAR 860-032-0020, 860-032-0023, 860-032-0025, and 860-032-0035. Statutory/Other Authority: …

860-022-0030 Requirements for Filing Tariffs or Schedules Naming Increased Rates (1) Each energy or large telecommunications utility filing tariffs or schedules which name increased rates shall submit therewith, in addition to requirements of OAR 860-022-0025, the following infor…

860-022-0032 Tariff Changes Effective With Service Rendered by an Energy or Large Telecommunications Utility An energy or large telecommunications utility shall make all tariff changes applicable with service rendered on and after the effective date of the changes, unless the Com…

860-022-0035 Special Contracts (1) Energy and telecommunications utilities within Oregon entering into special contracts with certain customers prescribing and providing rates, services, and practices not covered by or permitted in the general tariffs, schedules, and rules filed …

860-022-0038 Notice to Interested Persons of Tariffs Filed Under ORS 757.205 or 759.175 (1) This rule applies to any tariff filed by an energy utility under ORS 757.205 or by a telecommunications utility under ORS 759.175. (2) Any person who requests of the Commission, in writing…

860-022-0040 Relating to City Fees, Taxes, and Other Assessments Imposed Upon Electric Companies, Gas Utilities, and Steam Heat Utilities (1) The aggregate amount of all business or occupation taxes, license, franchise or operating permit fees, or other similar exactions or costs…