Public Service Commission

103-318. Meter, Test, Records and Reports. Each electrical utility shall maintain records of tests made of any billing meter. The record of the meter test shall be maintained for a minimum of three years after the meter’s retirement. Test records shall include the following: a. T…

103-32. Conflict Between Rates. Whenever there is a conflict between class and commodity rates, or between mileage rates and commodity rates, for the transportation of freight, between any two points in South Carolina the lowest rate in effect shall be charged.

103-320. Meter Requirements. Service shall be measured by meters furnished by the electrical utility unless otherwise ordered by the commission, and such meters shall maintain the degree of accuracy as set forth in 103-323. HISTORY: Amended by State Register Volume 32, Issue No. …

103-321. Meter Reading. Unless extenuating circumstances prevent, meters shall be read and bills rendered on a monthly basis not less than twenty-eight days nor more than thirty-four days. HISTORY: Amended by State Register Volume 32, Issue No. 5, eff May 23, 2008.

103-322. Meter Reading Data. The Meter Reading Data maintained by the electrical utility shall include: a. Customer’s name, service address and rate schedule designation. b. Identifying number and/or description of the meter(s). c. Meter readings. d. If the reading has been estim…

103-323. Meter Accuracy and Condition. A. Creeping: No watt-hour meter which registers on ‘‘no load’’ when the applied voltage is less than one hundred and ten (110%) percent of standard service voltage shall be placed in service or allowed to remain in service. B. No watt-hour m…

103-324. Meter Seal. Immediately after the pre-installation or field test of a meter, the manufacturer or the electrical utility shall affix a seal or locking device in order to avoid tampering. The meter installation shall be sealed or locked to help prevent tampering or theft o…

103-325. Location of Meters. A. No customer’s meter shall be installed in any location where it may be unreasonably exposed to damage, or in any unduly dirty, or inaccessible location. B. Outdoor meters shall be used where practicable. Meters should not be placed on any unstable …

103-326. Change in Character of Service. In order that the electrical utility may provide a proper service facility and metering installation, the customer shall advise the electrical utility of the expected service requirements, and shall also advise the electrical utility of an…

103-327. Master Metering. A. All service delivered to new multi-occupancy residential premises at which units of such premises are separately rented, leased or owned shall be delivered by an electrical utility on the basis of individual meter measurement for each dwelling. B. Any…

103-33. Delays in Transportation. No railroad shall, for any cause, subject any article of freight to unreasonable delay in receiving, delivering or forwarding the same. Pursuant to §§ 58-17-2710, 58-17-2820, S. C. Code 1976.

103-330. Customer Information. Each electrical utility shall: a. Maintain up-to-date maps, plans, or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the electrical utility to advise prospective customers, and …

103-331. Customer Deposits. A. Each electrical utility may require from any customer or from any prospective customer, a deposit intended to guarantee payment of bills for service, if any of the following conditions exist: 1. The customer’s past payment record to an electrical ut…

103-332. Amount of Deposits. A. A maximum deposit may be required up to an amount equal to an estimated two months (sixty days) bill for a new customer or a maximum deposit may be required up to an amount equal to the total actual bills of the highest two consecutive months based…

103-333. Interest on Deposits. A. Simple interest on deposits at the current effective interest rate per annum prescribed by order of the Public Service Commission shall be paid by the electrical utility to each customer required to make such deposit for the time it is held by th…

103-334. Deposit Records. Each electrical utility shall keep records to show: a. The name and address of each depositor. b. The amount and date of the deposit. c. Each transaction concerning the deposits. HISTORY: Amended by State Register Volume 32, Issue No. 5, eff May 23, 2008…

103-335. Deposit Receipt. Each electrical utility shall issue a receipt of deposit to each customer from whom a deposit is received, and shall provide means whereby a customer may establish his claim if his receipt is lost. HISTORY: Amended by State Register Volume 32, Issue No. …

103-336. Deposit Retention. A. Deposit shall be refunded completely with interest after two years unless the customer has had two consecutive thirty-day arrears, or more than two non-consecutive thirty-day arrears, in the past twenty-four months. B. An electrical utility shall no…

103-337. Unclaimed Deposits. A record of each unclaimed deposit must be maintained for at least one year, during which time the electrical utility shall make a reasonable effort to return the deposit. Unclaimed deposits, together with accrued interest, shall be turned over to the…

103-338. Deposit Credit. Where a customer has been required to make a guarantee deposit, this shall not relieve the customer of the obligation to pay the service bills when due. Where such deposit has been made and service has been discontinued for reason of non-payment of bill, …

103-339. Customer Billing. The electrical utility shall bill each customer as promptly as possible following the reading of the meter and render a receipt of payment upon request. 1. New Service. Meters shall be read at the initiation and termination of any service and billing sh…

103-340. Adjustment of Bills. If it is found that an electrical utility has directly or indirectly, by any device whatsoever, demanded, charged, collected or received from any customer a greater or lesser compensation for any service rendered or to be rendered by such electrical …

103-341. Applications for Service. 1. Method. Applications for service may be oral or in writing. 2. Obligation. The applicant shall, at the option of the electrical utility, be required to sign a service agreement or a contract. In the absence of such service agreement or contra…

103-342. Reasons For Denial or Discontinuance of Service. Unless otherwise stated, a customer shall be allowed a reasonable time in which to correct any discrepancy which may cause discontinued service. Service may be denied or discontinued for any of the following reasons: a. Wi…

103-343. Insufficient Reasons for Denying Service. The following shall not constitute cause for refusal of service to a present or prospective customer: a. Nonpayment for services by a previous occupant of the premises to be served, unless such previous occupant shall benefit fro…

103-344. Right of Access. Authorized agents of the electrical utility shall have the right of access to premises supplied with electric service, at reasonable hours, for the purpose of reading meters, maintenance, repair, and for any other purpose which is proper and necessary in…

103-345. Complaints. A. Complaints concerning the charges, practices, facilities, or service of the electrical utility shall be investigated promptly, thoroughly, and professionally. The electrical utility shall keep such records of customer complaints to include the name and add…

103-346. Rates for Service, Rate Schedules, Rules and Regulations. Copies of all schedules of rates for service, forms of contracts for service, charges for service connections and of all rules and regulations covering the relations of customer and electrical utility, shall be pr…

103-347. System Which Electrical Utility Must Maintain. Each electrical utility, unless specifically relieved by the commission from such obligation, shall operate and maintain in a safe, efficient and proper condition all of the facilities and equipment used in connection with t…

103-348. System Extensions. Each electrical utility shall be obligated to comply with all requests for service in accordance with its schedules of rates and service rules and regulations on file with the commission and the ORS within areas assigned to it by the commission and wit…

103-349. Replacement of Meters. Whenever a customer requests the replacement of an electric meter on his premises, such request shall be treated as a request for the test on such meter, and, as such, shall fall under the provisions of regulation 103-373. HISTORY: Amended by State…

103-35. Articles Not Classified. Rates for the transportation of any article not included in the Freight Classification may be assessed as if upon the article most analogous to it in said classification.

103-350. Service Entrance Changes. Whenever a customer requests the electrical utility to relocate the electrical utility’s service entrance, the electrical utility may require reasonable charges to cover the cost incurred to be paid prior to relocation. HISTORY: Amended by State…

103-351. Temporary Service. When the electrical utility renders temporary service to a customer, it may require that the customer bear all the cost of installing and removing the service in excess of any salvage realized. HISTORY: Amended by State Register Volume 32, Issue No. 5,…

103-352. Procedures for Termination of Service. Prior to the termination of electric service pursuant to R.103-342 e.-m., the following procedures shall be employed by the electrical utility. a. Not less than ten (10) days prior to termination of service, the electrical utility s…

103-36. Repairs and Improvements. Whenever in the judgment of the Public Service Commissioners it shall appear that repairs are necessary upon any railroad in this State, or that any addition to the rolling stock, or that any enlargement of, or improvement in, the stations or sta…

103-360. Requirements for Good Engineering Practice. The electric plant of an electrical utility shall be constructed, installed, maintained and operated in accordance with good engineering practice to assure, as far as reasonably possible, continuity of service, uniformity in th…

103-361. Acceptable Standards. Unless otherwise specified by the commission, after hearing if requested, the electrical utility shall use the applicable provisions of the latest edition, Part 2, of the ‘‘National Electrical Safety Code’’, as minimum standards of accepted good eng…

103-362. Acceptable References. Part 2 of the ‘‘National Electrical Safety Code’’ (latest edition), is considered by the commission to be an acceptable reference. New additions to Part 2 of the National Electrical Safety Code shall become effective six months after the date of fi…

103-363. Adequacy of Service. 1. Operation of Electrical Utility. A. Standard Frequency—Each electrical utility supplying alternating current shall adopt a standard frequency of 60 Hertz, suitability of which has been determined by the commission, and shall maintain this frequenc…

103-37. Adjusting Overcharges. Railroad companies shall adjust all freight charges promptly when shipments are delivered, and apply only the legal, published rates and classifications in effect at time shipment moved from point of origin. Actual weights must be observed in settli…

103-370. Electrical Utility Inspection and Tests. Each electrical utility shall make such tests as are prescribed under these rules with such frequency and in such manner and at such places as is herein provided or requested by the ORS or as may be approved or ordered by the comm…

103-371. ORS Inspections and Tests. The ORS shall make tests of meters as follows: a. Upon written request to the commission or ORS by a customer or an electrical utility, a test will be made of the customer’s meter as soon as practicable. b. On receipt of such request, the ORS s…

103-372. Facilities and Equipment for Testing. A. Each electrical utility furnishing metered electric service shall, unless specifically excused by the commission, provide and have available such meter laboratory, standard meters, instruments and facilities as may be necessary to…

103-373. Test Procedures and Accuracies. 1. Method of Determining Average Error of Meters. A. Field testing the average error of a service watt-hour meter shall be determined as follows: The error at Light Load, here defined as approximately 10% of the rated capacity (Test Ampere…

103-38. Rates for Less than Carloads Not to Exceed Carload Rates. The charge for a less than carload shipment must not exceed the minimum charge for a minimum carload of the same freight at the same rating; provided the loading is done by the consignor and the unloading by the co…

103-380. Quality of Service. Each electrical utility shall provide the best possible service that can be reasonably expected from the facilities of that electrical utility. When the quality or quantity of service falls below what can be reasonably expected, the electrical utility…