(1) The head each agency, or a designee, shall:(1) coordinate and ensure alignment of the internal and external customer experience programs and strategy of the agency;(2) coordinate with the management leaders of the agency, including the Chief Information Officer, the Chief Financial Officer, and any program manager, to ensure proper funding to support the implementation of this chapter;(3) continually examine e-Governance and the digital service delivery strategy of the agency to the public and submit recommendations to the Director of the Bureau of Information Technology providing guidance and best practices suitable to the mission of the agency; and(4) using qualitative and quantitative data obtained from across the agency relating to the experience and satisfaction of customers, identify areas of concern that need improvement and improve the delivery of customer service.
(1) coordinate and ensure alignment of the internal and external customer experience programs and strategy of the agency;
(2) coordinate with the management leaders of the agency, including the Chief Information Officer, the Chief Financial Officer, and any program manager, to ensure proper funding to support the implementation of this chapter;
(3) continually examine e-Governance and the digital service delivery strategy of the agency to the public and submit recommendations to the Director of the Bureau of Information Technology providing guidance and best practices suitable to the mission of the agency; and
(4) using qualitative and quantitative data obtained from across the agency relating to the experience and satisfaction of customers, identify areas of concern that need improvement and improve the delivery of customer service.