A locality or authority, as such term is defined in § 15.2-5101, may provide a partial credit for excessive water and sewer charges where high water usage is caused by damaged pipes, leaks, accidents, or other intentional or unintentional causes.
Credit for excessive water and sewer charges
Va. Code Ann. § 15.2-2119.1, under Chapter 21. Franchises; Sale and Lease of Certain Municipal Public Property; Public Utilities..
Va. Code Ann. § 15.2-2119.1