Each licensee in operation shall provide users live customer service during all operating hours and including the hours between 8 a.m. and 10 p.m. each day. A customer service toll-free phone number shall be displayed on each virtual currency kiosk or screen.
(Effective July 1, 2027) Customer service requirements
Va. Code Ann. § 6.2-2257, under Chapter 22. Motor Vehicle Title Loans..
Va. Code Ann. § 6.2-2257