Service Rules for Electrical Utilities

PSC 113.01 Application of rules. (1) All public utilities, whether privately or municipally owned or operated, in respect to the supply of electric energy and provision of electric service in this state, shall comply with and conform to rules set forth in this order except insofa…

PSC 113.012 Definitions. In this chapter: (1) “Ability to pay” means a customer’s financial capacity to meet his or her utility service obligation, considering all of the following factors: (a) Size of the delinquent account. (b) Customer’s payment history. (c) Period of time the…

PSC 113.0201 General requirement.

PSC 113.0202 Relocation of poles.

PSC 113.0203 Protection of utility facilities.

PSC 113.0204 Interference with public service structures.

PSC 113.0205 Standard voltages and utilization equipment.

PSC 113.0209 Notice to communication firms.

PSC 113.0210 Whistleblower protection. Subchapter III — Disconnection and Reconnection of Electric Service

PSC 113.0301 Disconnections, residential.

PSC 113.0302 Disconnections, commercial and farm accounts.

PSC 113.0303 Reconnection of service.

PSC 113.0304 Cold weather disconnections.

PSC 113.0305 Customer-requested termination of service. Subchapter IV — Electric Billing and Payment Procedures

PSC 113.0401 Schedules to be filed with commission.

PSC 113.0402 Deposits residential.

PSC 113.0403 Deposits for commercial and farm service.

PSC 113.0404 Deferred payment agreement.

PSC 113.0405 Meter readings and billing periods.

PSC 113.0406 Billing.

PSC 113.0407 Dispute procedures.

PSC 113.0408 Application for residential service.

PSC 113.0409 Application for commercial and farm service.

PSC 113.0410 Billing statement inserts.

PSC 113.0412 Limiting connected load. Subchapter V — Customer Service and Protection

PSC 113.0501 Information available to customers.

PSC 113.0502 Planned service interruptions.

PSC 113.0503 Telephone answering time.

PSC 113.0504 Change in type of service.

PSC 113.0505 Low-income service requirements.

PSC 113.0506 Stray voltage service fees.

PSC 113.0507 Unconscionability.

PSC 113.0508 Oppressive and deceptive practices prohibited.

PSC 113.0509 Landowner easements.

PSC 113.0510 Tree trimming contacts.

PSC 113.0511 Oak tree cutting and pruning.

PSC 113.0512 Identification of potential power line natural hazards.

PSC 113.0513 Wetlands work. Subchapter VI — Safety and Service Standards

PSC 113.0601 Standards for electric service reliability.

PSC 113.0602 Definitions.

PSC 113.0603 Recording standards.

PSC 113.0604 Annual report.

PSC 113.0605 Initial historical reliability performance report.

PSC 113.0606 Interruptions of service.

PSC 113.0607 Appropriate inspection and maintenance: system reliability.

PSC 113.0608 Emergency response.

PSC 113.0609 Customer satisfaction surveys.

PSC 113.0610 Customers’ complaints.

PSC 113.0611 Employees authorized to enter customers’ premises.

PSC 113.0612 Employee safety.