§222 — Title 47 Telegraphs, Telephones, and Radiotelegraphs | U.S. Code

Summary

Telecom companies must keep secret certain business and customer information. If one carrier gets another carrier’s proprietary data to provide a service, it may only use it to deliver that service and not for its own marketing. Customer proprietary network information (CPNI) may only be used to provide the service it came from or services needed to provide that service, unless the law requires otherwise or the customer agrees. A customer can request in writing that their CPNI be given to someone they choose. Carriers can use anonymous, group-level data for other purposes. Carriers may use customer info to bill, stop fraud, protect rights, handle customer-initiated call services with approval, and share location or crash info for emergency response, to notify a guardian or immediate family in life‑threatening emergencies, or with emergency database helpers. Telephone exchange providers must supply listed subscriber info for directory publishing on fair, nondiscriminatory terms. Customers must give clear permission before location or automatic crash data is used outside these emergency situations. Emergency services must get needed info quickly, even for unlisted subscribers. Definitions (short): customer proprietary network information — usage, technical, destination, location, and billing info tied to a customer; aggregate customer information — group data with identities removed; subscriber list information — listed names, phone numbers, addresses, and primary advertising categories published in a directory; public safety answering point — a designated 911 call center; emergency services — 9-1-1 and public emergency alerts; emergency support services — database or information services used to support emergency response.

Title 47, §222

Telegraphs, Telephones, and Radiotelegraphs — Source: USLM XML via OLRC

(a)Every telecommunications carrier has a duty to protect the confidentiality of proprietary information of, and relating to, other telecommunication carriers, equipment manufacturers, and customers, including telecommunication carriers reselling telecommunications services provided by a telecommunications carrier.

(b)A telecommunications carrier that receives or obtains proprietary information from another carrier for purposes of providing any telecommunications service shall use such information only for such purpose, and shall not use such information for its own marketing efforts.

(c)(1)Except as required by law or with the approval of the customer, a telecommunications carrier that receives or obtains customer proprietary network information by virtue of its provision of a telecommunications service shall only use, disclose, or permit access to individually identifiable customer proprietary network information in its provision of (A) the telecommunications service from which such information is derived, or (B) services necessary to, or used in, the provision of such telecommunications service, including the publishing of directories.

(2)A telecommunications carrier shall disclose customer proprietary network information, upon affirmative written request by the customer, to any person designated by the customer.

(3)A telecommunications carrier that receives or obtains customer proprietary network information by virtue of its provision of a telecommunications service may use, disclose, or permit access to aggregate customer information other than for the purposes described in paragraph (1). A local exchange carrier may use, disclose, or permit access to aggregate customer information other than for purposes described in paragraph (1) only if it provides such aggregate information to other carriers or persons on reasonable and nondiscriminatory terms and conditions upon reasonable request therefor.

(d)Nothing in this section prohibits a telecommunications carrier from using, disclosing, or permitting access to customer proprietary network information obtained from its customers, either directly or indirectly through its agents—

(1)to initiate, render, bill, and collect for telecommunications services;

(2)to protect the rights or property of the carrier, or to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services;

(3)to provide any inbound telemarketing, referral, or administrative services to the customer for the duration of the call, if such call was initiated by the customer and the customer approves of the use of such information to provide such service; and

(4)to provide call location information concerning the user of a commercial mobile service (as such term is defined in section 332(d) of this title) or the user of an IP-enabled voice service (as such term is defined in section 615b of this title)—

(A)to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility, in order to respond to the user’s call for emergency services;

(B)to inform the user’s legal guardian or members of the user’s immediate family of the user’s location in an emergency situation that involves the risk of death or serious physical harm; or

(C)to providers of information or database management services solely for purposes of assisting in the delivery of emergency services in response to an emergency.

(e)Notwithstanding subsections (b), (c), and (d), a telecommunications carrier that provides telephone exchange service shall provide subscriber list information gathered in its capacity as a provider of such service on a timely and unbundled basis, under nondiscriminatory and reasonable rates, terms, and conditions, to any person upon request for the purpose of publishing directories in any format.

(f)For purposes of subsection (c)(1), without the express prior authorization of the customer, a customer shall not be considered to have approved the use or disclosure of or access to—

(1)call location information concerning the user of a commercial mobile service (as such term is defined in section 332(d) of this title) or the user of an IP-enabled voice service (as such term is defined in section 615b of this title), other than in accordance with subsection (d)(4); or

(2)automatic crash notification information to any person other than for use in the operation of an automatic crash notification system.

(g)Notwithstanding subsections (b), (c), and (d), a telecommunications carrier that provides telephone exchange service or a provider of IP-enabled voice service (as such term is defined in section 615b of this title) shall provide information described in subsection (i)(3)(A) 11 So in original. Probably should be subsection “(h)(3)(A)”. (including information pertaining to subscribers whose information is unlisted or unpublished) that is in its possession or control (including information pertaining to subscribers of other carriers) on a timely and unbundled basis, under nondiscriminatory and reasonable rates, terms, and conditions to providers of emergency services, and providers of emergency support services, solely for purposes of delivering or assisting in the delivery of emergency services.

(h)As used in this section:

(1)The term “customer proprietary network information” means—

(A)information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and

(B)information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier;

(2)The term “aggregate customer information” means collective data that relates to a group or category of services or customers, from which individual customer identities and characteristics have been removed.

(3)The term “subscriber list information” means any information—

(A)identifying the listed names of subscribers of a carrier and such subscribers’ telephone numbers, addresses, or primary advertising classifications (as such classifications are assigned at the time of the establishment of such service), or any combination of such listed names, numbers, addresses, or classifications; and

(B)that the carrier or an affiliate has published, caused to be published, or accepted for publication in any directory format.

(4)The term “public safety answering point” means a facility that has been designated to receive emergency calls and route them to emergency service personnel.

(5)The term “emergency services” means 9–1–1 emergency services and emergency notification services.

(6)The term “emergency notification services” means services that notify the public of an emergency.

(7)The term “emergency support services” means information or data base management services used in support of emergency services.

Notes & Related Subsidiaries

Editorial Notes

Prior Provisions

A prior section 222, act

June 19, 1934, ch. 652, title II, § 222, as added Mar. 6, 1943, ch. 10, § 1, 57 Stat. 5; amended

July 12, 1960, Pub. L. 86–624, § 36, 74 Stat. 421; Nov. 30, 1974, Pub. L. 93–506, § 2, 88 Stat. 1577; Dec. 24, 1980, Pub. L. 96–590, 94 Stat. 3414; Dec. 29, 1981, Pub. L. 97–130, § 2, 95 Stat. 1687, related to competition among record carriers, prior to repeal by Pub. L. 103–414, title III, § 304(a)(6), Oct. 25, 1994, 108 Stat. 4297.

Amendments

2008—Subsec. (d)(4). Pub. L. 110–283, § 301(1), inserted “or the user of an IP-enabled voice service (as such term is defined in section 615b of this title)” after “section 332(d) of this title)” in introductory provisions. Subsec. (f). Pub. L. 110–283, § 301(2), struck out “wireless” before “location” in heading. Subsec. (f)(1). Pub. L. 110–283, § 301(1), inserted “or the user of an IP-enabled voice service (as such term is defined in section 615b of this title)” after “section 332(d) of this title)”. Subsec. (g). Pub. L. 110–283, § 301(3), inserted “or a provider of IP-enabled voice service (as such term is defined in section 615b of this title)” after “telephone exchange service”. 1999—Subsec. (d)(4). Pub. L. 106–81, § 5(1), added par. (4). Subsecs. (f), (g). Pub. L. 106–81, § 5(2), added subsecs. (f) and (g). Former subsec. (f) redesignated (h). Subsec. (h). Pub. L. 106–81, § 5(2)–(4), redesignated subsec. (f) as (h), inserted “location,” after “destination,” in par. (1)(A), and added pars. (4) to (7).

§222 Privacy of Customer Information