§42308 Dot Airline Customer Service Dashboards

Summary

The Transportation Secretary must make and keep public online dashboards that tell travelers what big airlines do beyond what federal law requires. The dashboards must show what each large carrier offers for delays or cancellations it controls, explain when delays are not the airline’s fault (like weather or Air Traffic Control orders), show which airlines promise a child will sit next to an adult without extra fees, and list economy seat size (pitch, width, and length) for the airline’s common planes. When making the dashboards, the Secretary must work with the Air Carrier Access Act Advisory Committee, the Architectural and Transportation Barriers Compliance Board, other relevant agencies, and disability advocacy groups so the sites are accessible. Airlines must give the Secretary the information needed. The child-seat dashboard ends when the rule in section 516 of the FAA Reauthorization Act of 2024 takes effect. After that rule is in effect, there can be no more than four customer service dashboards at once. The whole rule stops being effective on October 1, 2028.