§42308 Dot Airline Customer Service Dashboards

Summary

The Secretary of Transportation must create and keep online dashboards that tell the public what certain big airlines do beyond what the law requires. The dashboards must show: what each large airline offers in services or money when a delay or cancellation is the airline’s fault, and the website must explain when a delay is not the airline’s fault (for example, bad weather or an FAA Air Traffic Control instruction, consistent with 14 CFR 234.4); which airlines guarantee a child will sit next to an accompanying adult without extra fees (this part ends when the rule in section 516 of the FAA Reauthorization Act of 2024 takes effect); and the seat size (pitch, width, and length) in economy for the airline’s most common aircraft. When making the dashboards, the Secretary must work with disability and accessibility groups and relevant agencies to make them usable for people with disabilities. Large carriers must give the Secretary any information needed. These dashboard rules end on October 1, 2028, and after the section 516 rule is effective the Secretary cannot keep more than four different dashboards at once.