Title 5, Government Organization and EmployeesRelease 119-110

§321 Definitions

Title 5 › PART I — THE AGENCIES GENERALLY › CHAPTER 3 — POWERS › SUBCHAPTER III — FEDERAL GOVERNMENT SERVICE DELIVERY › § 321

Last updated Sep 22, 2026|Official source

Summary

Defines key words used in this part of the law. Agency means whatever "agency" is defined as in section 3502 of title 44. Director means the Director of the Office of Management and Budget. Government service delivery means any agency action to give a benefit or service to a person, business, or organization, including work done by contractors or nonprofits on behalf of the agency. Government service delivery channel means the way people interact with the Federal Government, such as in person, by mail, phone, website, outreach, or via third parties. High impact service provider means an agency program the Director picks because it serves many people or has a large public effect.

Full Legal Text

Title 5, §321

Government Organization and Employees, Source: USLM XML via OLRC

In this subchapter:

(1)Agency.—

The term “agency” has the meaning given that term in section 3502 of title 44.

(2)Director.— (3) Government service delivery.—

The term “Director” means the Director of the Office of Management and Budget.

(4)Government service delivery channel.—

The term “Government service delivery channel” means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.

(5)High impact service provider.—

The term “high impact service provider” means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.

Reference

Citations & Metadata

Citation

5 U.S.C. § 321

Title 5, Government Organization and Employees

Last Updated

Sep 22, 2026

Release point: 119-110