Title 5 — Government Organization and EmployeesRelease 119-73not60

§321 Definitions

Title 5 › Part I— THE AGENCIES GENERALLY › Chapter 3— POWERS › Subchapter III— FEDERAL GOVERNMENT SERVICE DELIVERY › § 321

Last updated Apr 3, 2026|Official source

Summary

Defines terms. Agency — as in section 3502 of title 44. Director — the OMB Director (head of the Office of Management and Budget). Government service delivery — any agency action to deliver benefits or services to individuals or entities, including contractors and nonprofits. Government service delivery channel — how people interact with the Federal Government (in person, mail, phone, online, third parties). High impact service provider — a program the Director designates for its public impact.

Full Legal Text

Title 5, §321

Government Organization and Employees — Source: USLM XML via OLRC

In this subchapter:

(1)The term “agency” has the meaning given that term in section 3502 of title 44.

(2)The term “Director” means the Director of the Office of Management and Budget.

(3)The term “Government service delivery” means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.

(4)The term “Government service delivery channel” means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.

(5)The term “high impact service provider” means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.

Reference

Citations & Metadata

Citation

5 U.S.C. § 321

Title 5 — Government Organization and Employees

Last Updated

Apr 3, 2026

Release point: 119-73not60