Nonprofits Score Defense Call Center Gig on Procurement List
Published Date: 2/19/2026
Notice
Summary
The government is updating its list to require two nonprofit groups that help people who are blind or severely disabled to run a customer contact center for the Defense Manpower Data Center at Fort Knox, KY. This change means these nonprofits will officially provide this service starting soon, with no extra costs or paperwork for small businesses. Comments on this update are open until March 21, 2026.
Analyzed Economic Effects
3 provisions identified: 3 benefits, 0 costs, 0 mixed.
Nonprofits Assigned DMDC Contact Center
Chimes District of Columbia (Washington, DC) and InspiriTec, Inc. (Philadelphia, PA) were approved on February 17, 2026 to be authorized sources to operate the Defense Manpower Data Center (DMDC) Customer Contact Center 2 (CCC2) for GSA PBS Region 3 at Fort Knox, KY. If the Committee’s change is implemented, these nonprofit agencies will be required to furnish that contact-center service to the Federal Government.
Small Businesses Face No New Burdens
The Committee certified that this action "will not have a significant impact on any small entities" and that it "did not result in any additional reporting, recordkeeping, or other compliance requirements for small entities other than the nonprofit agencies furnishing the services."
DMDC Contact Center Upgrades With AI and Cloud
The contractor will operate the DMDC contact center within DMDC’s modernized, cloud-native contact center on AWS and will leverage AI-powered tools and expanded communication channels to achieve efficiencies and an enhanced customer experience. The work includes providing Tier 1 and Tier 2 support, program management, and adapting to changing requirements.
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Key Dates
Department and Agencies
Related Federal Register Documents
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