To impose a ban on the payment of bonuses to employees of the Internal Revenue Service until the Secretary of the Treasury develops and implements a comprehensive customer service strategy.

This bill prohibits the Department of the Treasury from paying a bonus, award, or similar cash payment to an Internal Revenue Service (IRS) employee until Treasury submits to Congress a comprehensive customer service strategy that has been reviewed and approved by the Treasury Inspector General for Tax Administration. The strategy must include: (1) appropriate telephone and correspondence levels of service; (2) an assessment of which services the IRS can shift to self-service options; and (3) proposals to improve customer service over the short-term, the medium-term, and the long-term.