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119-hr-5992119th CongressWALLET

Stuck On Hold Act

Sponsored By: Representative Calvert, Ken [R-CA-41]

In Committee

Summary

Automated wait-time alerts and callbacks for VA customer service lines. This bill would require the Department of Veterans Affairs to install systems within one year that tell callers their expected wait and automatically offer a callback for waits longer than 10 minutes and would direct the Secretary to issue guidance to reduce average waits on covered lines to no more than 10 minutes.

Show full summary
  • Families and individual callers would see estimated wait times and be offered an automatic callback when waits exceed 10 minutes, reducing time spent on hold.
  • VA customer service teams would need to add automated wait-time and callback systems within one year and follow guidance aimed at cutting average waits to 10 minutes or less.
  • The requirement applies to VA customer service lines defined as covered lines and explicitly excludes the toll-free veterans hotline under 38 U.S.C. 1720F(h) and emergency department phone lines.

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Bill Overview

Analyzed Economic Effects

1 provisions identified: 1 benefits, 0 costs, 0 mixed.

VA callers get wait-time callbacks

The bill would require the VA to add an automated message with the expected wait time on its customer service lines. Callers with an expected wait over 10 minutes would get an automatic callback offer. The VA would have up to one year after enactment to set this up. The VA would also issue guidance to keep average waits at 10 minutes or less. This would not apply to the toll-free veterans hotline under 38 U.S.C. 1720F(h) or to VA emergency department lines.

Sponsors & CoSponsors

Sponsor

Calvert, Ken [R-CA-41]

CA • R

Cosponsors

  • Rep. Van Orden, Derrick [R-WI-3]

    WI • R

    Sponsored 11/10/2025

  • Rep. Barrett, Tom [R-MI-7]

    MI • R

    Sponsored 11/10/2025

  • Rep. Ciscomani, Juan [R-AZ-6]

    AZ • R

    Sponsored 11/10/2025

  • Rep. Webster, Daniel [R-FL-11]

    FL • R

    Sponsored 11/10/2025

  • Del. King-Hinds, Kimberlyn [R-MP-At Large]

    MP • R

    Sponsored 11/10/2025

  • Rep. Vindman, Eugene Simon [D-VA-7]

    VA • D

    Sponsored 11/17/2025

  • Rep. Harder, Josh [D-CA-9]

    CA • D

    Sponsored 11/18/2025

  • Rep. Riley, Josh [D-NY-19]

    NY • D

    Sponsored 12/2/2025

Roll Call Votes

No roll call votes available for this bill.

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