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119-hr-8190119th CongressWALLET

Social Security Customer Service Act

Sponsored By: Representative Stevens, Haley M. [D-MI-11]

Introduced

Summary

Maintain SSA staffing at January 19, 2025 levels. This bill would require the Social Security Administration to restore and keep its full-time employee count at or above the number it had on January 19, 2025 and to reach that baseline within six months of enactment.

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  • Families and beneficiaries: Prioritizes hires for front-line roles to speed help at field offices, phone centers, payment processing, and disability claims, with 75% of new hires targeted to those positions.
  • Front-line workers: Creates clear hiring demand for customer-facing jobs in field offices, regional offices, program service centers, call centers, and positions that process or facilitate payments.
  • Managers and administrative support: Caps these hires at 25% of the staffing increase so most new positions serve beneficiaries directly.
  • Implementation note: The bill sets staffing targets but does not provide new funding, add enforcement penalties, or identify ongoing costs.

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Bill Overview

Analyzed Economic Effects

1 provisions identified: 1 benefits, 0 costs, 0 mixed.

Restore Social Security front-line staff

If enacted, this bill would require the Social Security Commissioner to restore SSA full-time staff to at least the number employed on January 19, 2025. The Commissioner would have six months after enactment to take all actions needed to reach that headcount. Of the hires made to reach the target, 75% would be front-line, beneficiary-facing roles and 25% would be managerial or administrative support. Front-line roles include field offices, beneficiary call centers, program service centers, payment processing, regional offices, and disability claims work. The bill would not provide new funding, create new authorities, or add penalties to enforce the staffing directive. If enacted, Social Security recipients, seniors, and people with disabilities would likely see faster service and quicker claims decisions.

Sponsors & CoSponsors

Sponsor

Stevens, Haley M. [D-MI-11]

MI • D

Cosponsors

  • Rep. Bishop, Sanford D. [D-GA-2]

    GA • D

    Sponsored 7/22/2026

  • Rep. Kennedy, Timothy M. [D-NY-26]

    NY • D

    Sponsored 8/3/2026

  • Rep. Norcross, Donald [D-NJ-1]

    NJ • D

    Sponsored 9/2/2026

Roll Call Votes

No roll call votes available for this bill.

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