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ArkansasHB18202025 Regular SessionHouse

TO REGULATE AUTOMATIC RENEWAL AND CONTINUOUS SERVICE OFFERS.

Sponsored By: Matt Brown (Republican), Matt McKee (Republican)

Enacted

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Bill Overview

Analyzed Economic Effects

2 provisions identified: 1 benefits, 1 costs, 0 mixed.

Stronger subscription protections for Arkansas consumers

The law protects people in Arkansas buying goods or services for personal, family, or household use. Covered plans renew automatically or continue until canceled, including free offers that turn into paid plans. Before completing the initial order, businesses must clearly explain renewal terms and get your acknowledgment. Terms must include cancellation rules, recurring charges, how charges are collected, renewal length, and any minimum purchase requirement. Businesses must get your express consent before charging you and provide a confirmation you can keep with cancellation instructions. They must keep proof of consent for at least 3 years or 1 year after termination, whichever is longer. A separate billing notice must explain automatic renewal, term length, charges or price ranges, billing frequency, and cancellation contacts. For trials or promotional prices lasting more than 31 days, notice is required 3–21 days before the offer ends. Initial terms of at least 1 year require notice 15–45 days before renewal; the strictest timing applies when requirements overlap. Fee increases require 7–30 days’ advance notice, and major term changes require a notice you can keep explaining cancellation. Annual plans require yearly reminders identifying the service, charge amount and frequency, and how to cancel. Reminders use the signup method or your usual contact method; in-person or voice signups allow phone, mail, or internet reminders. Businesses must let you cancel through your signup method or usual way of contacting them. Online signups require a prominent, direct cancellation link or button, without obstacles or delays. Phone signups require a cancellation number and public display of the signup number when applicable. Businesses must maintain responsive toll-free phone, email, and mail cancellation contacts, or an equally low-cost method, and process cancellations promptly. Discounts offered to keep you subscribed cannot block immediate cancellation. Businesses cannot misrepresent renewal terms or use contract terms that interfere with consent or cancellation. The Arkansas Attorney General can enforce violations using penalties and remedies under the state's deceptive trade practices law.

Some customers lack these renewal protections

Customers of excluded providers do not receive these subscription protections under this law. Exclusions cover entities regulated by Arkansas's bank, securities, insurance, or public service regulators, including insurance and service-contract regulation. They also cover federally regulated communications businesses, but that exclusion does not cover satellite digital radio services. Municipal utilities and government-franchise service providers, including their affiliates and subsidiaries, are also excluded. The law also excludes entities regulated under Arkansas's private security, private investigator, and school security licensing law.

Sponsors & Cosponsors

Sponsors

  • Matt Brown

    Republican • House

  • Matt McKee

    Republican • Senate

Cosponsors

There are no cosponsors for this bill.

Roll Call Votes

All Roll Calls

Yes: 224 • No: 1

House vote • 4/10/2025

House Vote - Thursday, April 10, 2025 2:44:37 PM

Yes: 96 • No: 1

Senate vote • 4/8/2025

Senate Vote - Tuesday, April 8, 2025 10:13:39 PM

Yes: 34 • No: 0

House vote • 4/2/2025

House Vote - Wednesday, April 2, 2025 2:15:38 PM

Yes: 94 • No: 0

Actions Timeline

  1. Notification that HB1820 is now Act 652

    4/16/2025House

  2. Correctly enrolled and ordered transmitted to the Governor's Office.

    4/10/2025House

  3. TO BE ENROLLED

    4/10/2025House

  4. Senate amendment # 1 read and concurred in.

    4/10/2025House

  5. Returned by the Committee with the recommendation that it do pass, concur in Senate Amendment No. 1

    4/9/2025House

  6. Re-referred to the Committee on INSURANCE & COMMERCE- HOUSE

    4/9/2025House

  7. Returned from Senate as passed, as amended # 1

    4/9/2025House

  8. Returned to the House as passed as amended # 1 .

    4/8/2025Senate

  9. Read the third time and passed.

    4/8/2025Senate

  10. REPORTED CORRECTLY ENGROSSED

    4/7/2025Senate

  11. Amendment # 1 read the first time, rules suspended, read the second time and adopted, ordered engrossed.

    4/7/2025Senate

  12. Placed on second reading for purpose of amendment.

    4/7/2025Senate

  13. Returned by the Committee with the recommendation that it Do Pass as amended, Amendment # 1

    4/3/2025Senate

  14. Read first time, rules suspended, read second time, referred to INSURANCE & COMMERCE - SENATE

    4/2/2025Senate

  15. Received from the House.

    4/2/2025Senate

  16. Read the third time and passed and ordered transmitted to the Senate.

    4/2/2025House

  17. REPORTED CORRECTLY ENGROSSED

    4/1/2025House

  18. Amendment No. 1 read and adopted and the bill ordered engrossed.

    4/1/2025House

  19. Placed on second reading for the purpose of amendment.

    4/1/2025House

  20. Returned by the Committee with the recommendation that it do pass as amended 1

    3/31/2025House

  21. Read the first time, rules suspended, read the second time and referred to the Committee on INSURANCE & COMMERCE- HOUSE

    3/18/2025House

  22. Filed

    3/17/2025House

Bill Text

  • HB1820 - Introduced

    3/17/2025

    PDF

  • Act Version

    PDF

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