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CaliforniaAB 5782025-2026 Regular SessionHouseWALLET

Food delivery platforms: customer service.

Sponsored By: Rebecca Bauer-Kahan (Democratic)

Signed by Governor

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Bill Overview

Analyzed Economic Effects

4 provisions identified: 4 benefits, 0 costs, 0 mixed.

Tips go to drivers, base pay protected

Platforms cannot keep any part of tips. Delivery tips go 100% to the driver, and pickup tips go 100% to the restaurant. Tips cannot be used to lower a driver’s base pay. Drivers must see an itemized breakdown of base pay, tips, and bonuses for each delivery.

Clear prices, fees, and live help

Apps cannot charge higher menu prices than the restaurant’s website at the time you order. Platforms must show customers and restaurants an itemized list of the purchase price, each fee or commission, and any tip. Listing sites cannot post phone numbers that forward calls, and must clearly say if phone orders trigger third‑party fees and who gets them. Customers and restaurants get regular order updates with delivery method, ETA, and delivery confirmation or failure. If automated help cannot fix your issue, the platform must quickly connect you to a real person.

Strong refund rules for bad orders

You get a full refund, including taxes, fees, and tips, when an order is not delivered or is wrong—unless you caused it or the platform suspects fraud. If part of an order is missing, you pay only for what you received, and taxes, fees, and tips are adjusted. Your original tip is refunded to you and cannot be taken from the driver. If the platform cannot return a tip to the original payment, it must offer another way. You can ask to have any refund sent back to your original payment method. If an order is only partly fulfilled before delivery, the app must let you adjust the tip.

Platforms can block suspected fraud

Platforms may remove a customer when they reasonably suspect fraud. This keeps refund and service rules in place while allowing platforms to block suspected fraudsters.

Sponsors & Cosponsors

Sponsor

  • Rebecca Bauer-Kahan

    Democratic • House

Cosponsors

There are no cosponsors for this bill.

Roll Call Votes

All Roll Calls

Yes: 189 • No: 9

House vote • 9/4/2025

Item 403 — Assembly AFLOOR

Yes: 66 • No: 0

Senate vote • 9/3/2025

Item 122 — Senate SFLOOR

Yes: 28 • No: 6

legislature vote • 7/14/2025

Vote in CS42

Yes: 7 • No: 1

legislature vote • 7/1/2025

Vote in CS53

Yes: 11 • No: 0

House vote • 5/19/2025

Item 2 — Assembly AFLOOR

Yes: 63 • No: 2

legislature vote • 3/18/2025

Vote in CX32

Yes: 14 • No: 0

Actions Timeline

  1. Chaptered by Secretary of State - Chapter 341, Statutes of 2025.

    10/6/2025Senate

  2. Approved by the Governor.

    10/6/2025legislature

  3. Enrolled and presented to the Governor at 4 p.m.

    9/11/2025legislature

  4. Senate amendments concurred in. To Engrossing and Enrolling. (Ayes 66. Noes 0. Page 2931.).

    9/4/2025House

  5. In Assembly. Concurrence in Senate amendments pending.

    9/4/2025House

  6. Read third time. Passed. Ordered to the Assembly. (Ayes 28. Noes 6. Page 2458.).

    9/3/2025Senate

  7. Read second time and amended. Ordered to third reading.

    7/16/2025Senate

  8. From committee: Amend, and do pass as amended. (Ayes 7. Noes 1.) (July 14).

    7/15/2025Senate

  9. Read second time and amended. Re-referred to Com. on B. P. & E.D.

    7/3/2025Senate

  10. From committee: Amend, and do pass as amended and re-refer to Com. on B. P. & E.D. (Ayes 11. Noes 0.) (July 1).

    7/2/2025Senate

  11. In committee: Hearing postponed by committee.

    6/23/2025Senate

  12. From committee chair, with author's amendments: Amend, and re-refer to committee. Read second time, amended, and re-referred to Com. on JUD.

    6/12/2025Senate

  13. Referred to Coms. on JUD. and B. P. & E.D.

    5/28/2025Senate

  14. In Senate. Read first time. To Com. on RLS. for assignment.

    5/20/2025Senate

  15. Read third time. Passed. Ordered to the Senate. (Ayes 63. Noes 2. Page 1584.)

    5/19/2025House

  16. Read third time and amended. Ordered to third reading.

    5/12/2025House

  17. Read second time. Ordered to third reading.

    3/24/2025House

  18. Read second time and amended. Ordered returned to second reading.

    3/20/2025House

  19. From committee: Amend, and do pass as amended. (Ayes 14. Noes 0.) (March 18).

    3/19/2025House

  20. Referred to Com. on P. & C.P.

    2/24/2025House

  21. From printer. May be heard in committee March 15.

    2/13/2025House

  22. Read first time. To print.

    2/12/2025House

Bill Text

  • Chaptered

    10/6/2025

    HTML

  • Enrolled

    9/8/2025

    HTML

  • Amended Senate

    7/16/2025

    HTML

  • Amended Senate

    7/3/2025

    HTML

  • Amended Senate

    6/12/2025

    HTML

  • Amended Assembly

    5/12/2025

    HTML

  • Amended Assembly

    3/20/2025

    HTML

  • Introduced

    2/12/2025

    HTML

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