IllinoisHB3653104th General Assembly (2025–2026)House

FRAUD-HUMAN CUSTOMER SUPPORT

Sponsored By: Kevin John Olickal

In Committee

Summary

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.

consumer protection

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Bill Overview

No Economic Impacts Identified for this Bill

Sponsors & Cosponsors

Sponsor

  • Kevin John Olickal

    Affiliation unavailable

Cosponsors

There are no cosponsors for this bill.

Roll Call Votes

No roll call votes available for this bill.

Actions Timeline

  1. Rule 19(a) / Re-referred to Rules Committee

    3/21/2025House
  2. Assigned to Consumer Protection Committee

    3/11/2025House
  3. Referred to Rules Committee

    2/18/2025House
  4. First Reading

    2/18/2025House
  5. Filed with the Clerk by Rep. Kevin John Olickal

    2/7/2025House

Bill Text

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