CUSTOMER SUPPORT SERVICE
Sponsored By: Sue Rezin (Republican)
In Committee
Summary
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.
Your PRIA Score
Personalized for You
How does this bill affect your finances?
Sign up for a PRIA Policy Scan to see your personalized alignment score for this bill and every other piece of legislation we track. We analyze your financial profile against policy provisions to show you exactly what matters to your wallet.
Bill Overview
No Economic Impacts Identified for this Bill
Sponsors & Cosponsors
Sponsor
Sue Rezin
Republican • Senate
Cosponsors
Mary Edly-Allen
Democratic • Senate
Roll Call Votes
No roll call votes available for this bill.
Actions Timeline
Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred to Assignments
4/11/2025SenateRule 3-9(a) / Re-referred to Assignments
4/11/2025SenateAdded as Chief Co-Sponsor Sen. Mary Edly-Allen
4/4/2025SenateSenate Committee Amendment No. 1 To AI and Social Media
4/3/2025SenateRule 2-10 Committee Deadline Established As April 11, 2025
3/21/2025SenateTo AI and Social Media
3/19/2025SenateSenate Committee Amendment No. 1 Assignments Refers to Executive
3/18/2025SenateSenate Committee Amendment No. 1 Referred to Assignments
3/12/2025SenateSenate Committee Amendment No. 1 Filed with Secretary by Sen. Sue Rezin
3/12/2025SenateAssigned to Executive
3/12/2025SenateReferred to Assignments
1/13/2025SenateFirst Reading
1/13/2025SenateFiled with Secretary by Sen. Sue Rezin
1/13/2025Senate
Bill Text
Introduced
Senate Amendment 1
Related Bills
HB4154 — PHARMACIST APPLICATION/EXAM
HB4890 — UNACCOMPANIED CHILDREN
Creates the Dependency Determinations for Unaccompanied Children Act. Creates a process for an unaccompanied child in the custody of the federal Office of Refugee Resettlement housed in Illinois who is alleged to have been abused, neglected, or abandoned by one or both parents to file a petition seeking a finding of dependency under the Act. Provides that a child declared dependent is eligible for oversight and services as ordered by the court and may be referred for psychological, educational, medical, or social services deemed necessary as a result of parental abuse, abandonment, or neglect or for protection against trafficking or domestic violence. Defines terms. Makes legislative findings. Effective immediately.
HB0598 — GOVERNMENT-TECH
Amends the Salaries Act. Makes a technical change in a Section concerning the short title.
SB0314 — BUSINESS-TECH
Amends the Business Corporation Act of 1983. Makes a technical change in a Section concerning the short title.
HB3428 — LONG-TERM CARE JOINT TRAINING
Amends the Nursing Home Care Act and the Assisted Living and Shared Housing Act. Requires the Department of Public Health to hold semiannual joint training sessions for surveyors, nursing home providers, and assisted living establishment providers. Provides that the Department shall include the State long-term care ombudsman, or the State long-term care ombudsman's designee, and representatives of each nursing home provider association and assisted living provider association in the State in the planning process to create the topics and content of the joint training sessions as well as the coordination and presentations for the joint training sessions. Provides that, at least annually, a joint training session shall include, but not be limited to, regional citation patterns relating to complaints, standards, and outcomes in the nursing home and assisted living survey process. Requires the Department to develop standardized training for establishments to prevent common citations in the assisted living survey process.
SB1265 — ENVTL BARRIER-ENFORCEMENT DATA
Amends the Environmental Barriers Act. Requires the Attorney General to provide, by January 31, 2026 and every January 31 thereafter (rather than by July 31, 2020 and every July 31 thereafter), data on the Attorney General's website about annual enforcement efforts performed under the Act. Effective immediately.