Arkansas Administrative Code

23 CAR § 462-809. Filing instructions. In preparing the information specified in this subpart, the applicant shall follow these instructions: (1)(A) The appendix schedule formats, instructions, explanations, notes, and supporting workpapers are a part of the requirements of this …

23 CAR § 462-810. Waiver of requirements. The applicant may omit specific items of information from the filing only with prior Arkansas Public Service Commission approval.

23 CAR § 462-811. Failure to comply with filing requirements. (a) Determination of deficiencies. (1) Staff shall review each filing to ascertain whether it complies with the provisions of this part. (2) If staff determines that any deficiencies exist, staff shall file a notice de…

23 CAR § 462-812. Appendix schedules and cost of service information required subsequent to initial filing. (a) Staff may request updates of one (1) or more of the schedules specified in subsections (b) and (c) of this section and the applicant shall be required to provide such u…

23 CAR § 462-813. Immediate and impelling relief. (a) Separate petition required in general rate case. Whenever a petition for immediate and impelling relief is filed pursuant to Arkansas Code § 23-4-408 contemporaneously with a General Rate Change Application, the petition shall…

23 CAR § 462-901. Informal complaints. Informal complaints: (1) Will be investigated and handled by the staff in the normal course of its activities; and (2) Shall not be formally docketed.

23 CAR § 462-902. Formal complaints. (a)(1) Each formal complaint shall fully and clearly set out: (A) Any act or thing done or not done by any public utility in violation or claimed violation of any: (i) Law that the Arkansas Public Service Commission has jurisdiction to adminis…

23 CAR § 463-101. Applicability. This part shall apply to every electric utility whose activities bring it under the jurisdiction of the Arkansas Public Service Commission.

23 CAR § 463-102. Purpose and scope. (a)(1) This part sets forth standards for service by each electric utility. (2) This part is intended to: (A) Ensure adequate service; (B) Prevent discrimination and unfair practices; and (C) Protect both consumers and utilities from unreasona…

23 CAR § 463-103. Definitions. As used in this part: (1) “Active power” means the time average of the values of the instantaneous power, the average being taken over one (1) period; (2) “Apparent power” means the product of the effective values of the current and the voltage; (3)…

23 CAR § 463-104. Exemption from rules. Amendments or exemptions to the Arkansas Public Service Commission's rules may be granted by the Arkansas Public Service Commission: (1) In conformity with the Arkansas Public Service Commission's Rules of Practice and Procedure, 23 CAR pt.…

23 CAR § 463-105. Duties under the law. This part shall in no way relieve any person or entity of any duty under the laws of the State of Arkansas or the United States of America.

23 CAR § 463-106. Availability of rules. (a) Utilities. (1) To employees. (A) Electric utility employees who are responsible for the application and explanation of any of this part shall have ready access to those sections that apply to their respective job responsibilities. (B) …

23 CAR § 463-201. Location of records. (a) Each electric utility shall maintain records: (1) Within the State of Arkansas; (2) At the offices of the electric utility; or (3) At locations outside the State of Arkansas authorized by the Arkansas Public Service Commission. (b) Such …

23 CAR § 463-202. Retention of records. (a) Records required by this part and orders of the Arkansas Public Service Commission shall be maintained for at least the period of time designated in the most current Federal Energy Regulatory Commission rules and regulations governing t…

23 CAR § 463-203. Test and inspection records. (a) Each electric utility shall make a complete record of every test or inspection made to comply with this part. (b) The record shall include the: (1) Time; (2) Date; (3) Place; (4) Tester; (5) Inspector; and (6) Results. (c) Each e…

23 CAR § 463-204. Construction records and plans. (a) Each electric utility shall maintain copies of all construction reports and plans for a period of at least two (2) years after the completion of a project. (b) The records shall include, but not be limited to: (1) Design speci…

23 CAR § 463-205. Trouble report records. (a) Each electric utility shall maintain accurate records of trouble reports. (b) Each record shall be maintained for at least two (2) years. (c) At a minimum, each record shall include: (1) Appropriate identification of the: (A) Person o…

23 CAR § 463-206. Service outage records. (a) Each electric utility shall maintain records of all detected or documented service outages. (b) Each record shall include the date, time, location, cause, extent, and duration of the outage. (c) Each electric utility shall maintain th…

23 CAR § 463-207. Maps and associated records. (a) System maps. (1) Each electric utility shall maintain current system schematic drawings and maps depicting plant in all service areas served by the electric utility. (2) Those maps or plans shall be in sufficient detail to enable…

23 CAR § 463-208. Records of meters and meter tests. (a)(1) Each electric utility shall maintain a meter record for each meter. (2) Each record shall include the information set out in subsections (b), (c), and (d) of this section. (b) General information. Each meter record shall…

23 CAR § 463-209. Records of kilowatt and kilowatt hour purchases and sales. Each electric utility shall maintain sufficiently detailed records to show the units of kilowatts and kilowatt hours of electricity purchased and sold.

23 CAR § 463-210. Substation records. (a) Each electric utility shall maintain records of substation operations. (b) The electric utility shall maintain these records at least two (2) years.

23 CAR § 463-211. Voltage surveys and records. (a) All voltage survey records derived from load analysis performed on distribution or transmission facilities shall be maintained for a period of three (3) years. (b) All voltage recording records associated with substation, distrib…

23 CAR § 463-212. Permit records. (a) The electric utility shall maintain copies of all permits required and issued by the applicable regulatory or jurisdictional agencies. (b) The copies of the permits shall be maintained at the appropriate office of the utility for inspection b…

23 CAR § 463-213. Reports to the Arkansas Public Service Commission. The Arkansas Public Service Commission may require any information in any form from a utility that it has a right to obtain (Arkansas Code § 23-2-309).

23 CAR § 463-301. Service connections. (a) Acceptance of applications. When an electric utility receives an application for service within its allocated service territory, the utility shall neither refuse to accept the application for service nor request the applicant to withdraw…

23 CAR § 463-302. Extension of facilities. (a)(1) Each electric utility shall make reasonable extensions of its facilities as provided in the electric utility's Arkansas Public Service Commission-approved extension of facilities tariff. (2) Each electric utility shall file its ex…

23 CAR § 463-303. Ability to receive customer trouble reports. Each electric utility shall provide equipment or personnel to receive customer trouble reports on a continuous twenty-four-hour basis.

23 CAR § 463-304. Emergency repair service. Each electric utility shall provide emergency repair service on a continuous twenty-four-hour basis.

23 CAR § 463-305. Station instruments and meters. (a) Each electric utility shall install instruments and meters to obtain a daily record of the load and a monthly record of the output of its electric generating plant. (b) Each electric utility purchasing electrical energy shall …

23 CAR § 463-306. Customer meters. (a) Installation, operation, and maintenance. (1) Each electric utility shall provide, own, install, operate, and maintain at its expense equipment necessary for regulating and measuring service delivered to customers. (2) A utility may charge a…

23 CAR § 463-307. Interstate transmission of electricity. Each electric utility that transmits energy either into or out of the state shall accurately meter and record the interchange of energy.

23 CAR § 463-401. Restoration of service. (a) General requirements. (1) If a customer experiences a service outage that does not result in an emergency, the electric utility shall make every reasonable effort to restore service not later than twenty-four (24) hours after the outa…

23 CAR § 463-402. Inspection and repair of plant facilities. (a) Inspection. (1) Each electric utility shall adopt a program of maintenance and inspection of its electric plant in order to determine the necessity for replacement and repair. (2) The frequency of the various inspec…

23 CAR § 463-403. Tree trimming. (a) While trimming trees as part of the utility's maintenance program, the electric utility shall consider the health of the plant involved, the goodwill of property owners, and the safety of the personnel to the extent practical. (b)(1) Trees tha…

23 CAR § 463-404. Service and adjustment of control — Equipment. (a) Service and maintenance. Each electric utility shall: (1) Service and maintain electric utility equipment installed on customers' premises; and (2) Adjust thermostats, clocks, relays, time switches, or photosens…

23 CAR § 463-501. Construction standards. (a) For new construction of electric utility plant, the current issues of the American National Standard Institute's National Electrical Safety Code published by the Institute of Electrical and Electronics Engineers, Inc., and/or the NFPA…

23 CAR § 463-502. Facility identification. (a)(1) Electric utility outside plant facilities and equipment shall be marked or numbered in accordance with the current issues of the NESC to identify the owner and the location, e.g., sections 217A3, 220D, and 220E in the 1993 NESC. (…

23 CAR § 463-601. Voltage and frequency standards. (a) Standard nominal voltage. (1) Each electric utility shall adopt standard nominal voltage or voltages as may be required by its distribution system for: (A) Its entire constant voltage service; or (B) Each of the several distr…

23 CAR § 463-701. Meter test standards. The most current edition of the American National Standards Institute’s Code for Electricity Metering (ANSI C12.1) published by the Institute of Electrical and Electronics Engineers, Inc., is designated as the standard for meter testing.…

23 CAR § 463-702. Standardizing laboratory. (a) Each electric utility furnishing metered electric service shall establish and maintain, or arrange for the use of, a standardizing laboratory acceptable to the Arkansas Public Service Commission. (b) The Arkansas Public Service Comm…

23 CAR § 463-703. Meter testing facilities and equipment. (a) Each electric utility furnishing metered electric service shall provide for or have available: (1) A meter laboratory; (2) Standard meters; (3) Instruments; and (4) Other equipment and facilities necessary to make the …

23 CAR § 463-704. Test standards. (a) Basic reference standards. (1) The basic reference standards shall be: (A) Housed in a temperature-controlled environment; and (B) Energized continuously. (2)(A) Every twelve (12) months at least one (1) basic reference standard (the one (1) …

23 CAR § 463-705. Accuracy requirements for service watt-hour meters, demand meters, and pulse recorders. (a) Initial and test adjustments. (1)(A) No watt-hour meter that has an incorrect register constant, test constant, gear ratio, or dial train, or that registers upon no load …

23 CAR § 463-706. As-found meter tests. Each electric utility shall test meters as required by this part before making any alteration or adjustment.

23 CAR § 463-707. Location and methods for meter and instrument transformer testing. (a) Location of meter test. (1) Periodic tests of watt-hour and demand meters may be conducted with the meter in place or the meter may be removed from service and tested, except as provided for …