Arkansas Administrative Code

23 CAR § 464-102. Purpose and scope. (a)(1) This part sets forth standards for service by each utility. (2) This part is intended to: (A) Ensure adequate service; (B) Prevent discrimination and unfair practices; and (C) Protect both consumers and utilities from unreasonable deman…

23 CAR § 464-103. Definitions. As used in this part: (1) “Applicant” means any person or entity requesting utility service, except as excluded by the exception in 23 CAR § 455-301(b) of the Arkansas Public Service Commission's General Service Rules, 23 CAR pt. 455; (2) “Arkansas …

23 CAR § 464-104. Exemption from rules. Amendments or exemptions to the Arkansas Public Service Commission's rules may be granted by the Arkansas Public Service Commission in conformity with the Arkansas Public Service Commission’s Rules of Practice and Procedure, 23 CAR pt. 462,…

23 CAR § 464-105. Duties under the law. This part shall in no way relieve any person or entity of any duty under the laws of the State of Arkansas or the United States of America.

23 CAR § 464-106. Availability of rules. (a) Utilities. (1) To employees. (A) Gas utility employees who are responsible for the application and explanation of any of this part shall have ready access to those sections that apply to their respective job responsibilities. (B) “Read…

23 CAR § 464-201. Location of records. (a) Each gas utility shall maintain records within the State of Arkansas, at the offices of the gas utility, or at locations outside the State of Arkansas authorized by the Arkansas Public Service Commission. (b) Such records shall be availa…

23 CAR § 464-202. Retention of records. (a) Records required by this part and orders of the Arkansas Public Service Commission shall be maintained for at least the period of time designated in the most current Federal Energy Regulatory Commission rules and regulations governing t…

23 CAR § 464-203. Test and inspection records. (a) Each gas utility shall make a complete record of every test or inspection made to comply with this part. (b) The record shall include the: (1) Time; (2) Date; (3) Place; (4) Tester; (5) Inspector; and (6) Results. (c) Each gas ut…

23 CAR § 464-204. Construction records and plans. (a) Each gas utility shall maintain copies of all construction reports and plans for a period of at least two (2) years after the completion of a project. (b) The records shall include, but not be limited to: (1) Design specificat…

23 CAR § 464-205. Trouble report records. (a) Each gas utility shall maintain accurate records of trouble reports. (b) Each record shall be maintained for at least two (2) years. (c) At a minimum, each record shall include: (1) Appropriate identification of the: (A) Person or per…

23 CAR § 464-206. Service outage records. (a) Each gas utility shall maintain records of all detected or documented service outages. (b) Each record shall include the date, time, location, cause, extent, and duration of the outage. (c) Each gas utility shall maintain the records …

23 CAR § 464-207. Maps and associated records. (a) System maps. (1) Each gas utility shall maintain current maps or plans depicting plant in all areas served by the gas utility. (2) Those maps or plans shall be in sufficient detail to enable prompt location of each line and facil…

23 CAR § 464-208. Records of meters and meter tests. (a)(1) Each gas utility shall maintain a meter record for each meter. (2) Each record shall include the information set out in subsections (b), (c), and (d) of this section. (b) General information. Each meter record shall cont…

23 CAR § 464-209. Records of gas purchases and sales. Each gas utility shall maintain sufficiently detailed records to show the units of natural gas purchased and sold.

23 CAR § 464-210. Transfer prover records. (a) Each gas utility shall maintain a record of the flow rate/accuracy certification of transfer provers. (b) At a minimum, each record shall include the: (1) Number of tests performed; and (2) Pressure and temperature differences betwee…

23 CAR § 464-211. Permit records. (a) Each gas utility shall maintain copies of all permits required and issued by the applicable regulatory or jurisdictional agencies. (b) The copies of the permits shall be maintained at the appropriate office of the utility for inspection by th…

23 CAR § 464-212. Reports to the Arkansas Public Service Commission. The Arkansas Public Service Commission may require any information in any form from a utility that it has a right to obtain (Arkansas Code § 23-2-309).

23 CAR § 464-301. Service connections. (a) Acceptance of applications. No gas utility shall: (1) Refuse to accept an application for service; or (2) Request an applicant to withdraw an application for service. (b) Service connection requirements. (1)(A) All extensions of service …

23 CAR § 464-302. Extension of facilities. (a) Each gas utility shall make reasonable extensions of its facilities as provided in the gas utility's Arkansas Public Service Commission-approved extension of facilities tariff. (b) Each gas utility shall file its extension of facilit…

23 CAR § 464-303. Ability to receive customer trouble reports. Each gas utility shall provide equipment or personnel to receive customer trouble reports on a continuous twenty-four-hour basis.

23 CAR § 464-304. Emergency repair service. Each gas utility shall provide emergency repair service on a continuous twenty-four-hour basis.

23 CAR § 464-305. Customer meters. (a) Installation, operation, and maintenance. (1)(A) Each gas utility shall provide, own, install, operate, and maintain at its expense equipment necessary for regulating and measuring service delivered to each customer. (B) Installation, operat…

23 CAR § 464-306. Curtailment policy. (a) Each gas utility shall file a curtailment policy as a tariff according to the Arkansas Public Service Commission's Rules of Practice and Procedure, 23 CAR pt. 462. (b) The policy shall contain an order of priority for curtailing gas servi…

23 CAR § 464-401. Restoration of service. (a) General requirements. (1) If a customer experiences a service outage that does not result in an emergency, the gas utility shall make every reasonable effort to restore service not later than twenty-four (24) hours after the outage is…

23 CAR § 464-402. Gas utility system maintenance. (a) Each gas utility shall maintain its system in accordance with the Arkansas Gas Pipeline Code for Design, Construction, Operation, Inspection, and Maintenance of Natural Gas Systems, 23 CAR pt. 451. (b) The Arkansas Gas Pipelin…

23 CAR § 464-501. Construction standards. The Arkansas Gas Pipeline Code for Design, Construction, Operation, Inspection, and Maintenance of Natural Gas Systems, 23 CAR pt. 451, and all standards incorporated by reference within that code are designated as the applicable standard…

23 CAR § 464-601. Gas purity. (a) All gas supplied to customers shall not contain more than one (1) grain of hydrogen sulphide per one hundred standard cubic feet (100 cu. ft.). (b)(1) All gas supplied to customers shall not contain more than twenty (20) grains of total sulphur p…

23 CAR § 464-602. Minimum heating value. (a)(1) Each gas utility shall establish a minimum average heating value for gas delivered to its customers. (2) The average heating value shall not be less than nine hundred seventy-five British thermal units (975 BTU) per cubic foot at: (…

23 CAR § 464-603. Established cubic foot of gas. Each gas utility shall establish a base or absolute pressure and file the value as a part of its tariff according to the Arkansas Public Service Commission's Rules of Practice and Procedure, 23 CAR pt. 462.

23 CAR § 464-604. Normal delivery pressure. (a) Each gas utility shall establish a normal gauge pressure at which gas will be supplied through the meter to a customer's piping. (b)(1) The normal gauge pressure must be no higher than the maximum allowed to safely operate equipment…

23 CAR § 464-605. Normal pressure variations. (a)(1) Except as provided in 23 CAR § 464-604(c), gas pressure at the connection with the customer's piping shall not: (A) Drop below one-half (1/2) of normal gauge pressure; or (B) Exceed twice the normal gauge pressure. (2) A tempor…

23 CAR § 464-606. Abnormal pressure variations. (a) Discontinuation of service and leak check. (1) When the gas pressure delivered to any customer drops below the safe operating pressure as stated in 23 CAR § 464-605(a), the supply of gas to the customer shall be discontinued. (2…

23 CAR § 464-701. Meter proving equipment facilities. (a) Each gas utility shall establish and maintain, or use, a meter prover testing facility that is acceptable to the Arkansas Public Service Commission. (b) This facility must include devices and practices to maintain the requ…

23 CAR § 464-702. Meter testing facilities and equipment. (a) Facilities. (1) Each gas utility shall maintain appropriate meter testing facilities and equipment necessary to make the tests required by this part or other orders of the Arkansas Public Service Commission. (2) Facili…

23 CAR § 464-703. Proving standards. (a) Pressure and temperature control. (1) The pressure differential between a prover and meter connection shall not exceed four-tenths of an inch of water column (0.4" W.C.) at any flow rate without correction for pressure difference at that f…

23 CAR § 464-704. Accuracy requirements and testing schedules for diaphragm, orifice, rotary, and turbine meters. (a) Diaphragm meters under five hundred cubic feet per hour (500 CFH). (1)(A) Meters shall be tested for accuracy and adjusted, if necessary, to acceptable limits at …

23 CAR § 464-705. As-found meter tests. Each gas utility shall test meters as required by this part before making any alteration or adjustment.

23 CAR § 464-706. Gas quality monitoring and testing. (a) Gas BTU content monitoring and testing. (1) Each gas utility shall monitor the BTU content of gas supplied to its customers. (2)(A) Each gas utility shall make heating value tests using equipment designed for that purpose.…

23 CAR § 465-101. Applicability. This part sets forth standards for service by each utility.

23 CAR § 465-102. Purpose and scope. (a)(1) This part sets forth standards for service by each water utility. (2) This part is intended to: (A) Ensure adequate service; (B) Prevent discrimination and unfair practices; and (C) Protect both consumers and utilities from unreasonable…

23 CAR § 465-103. Definitions. As used in this part: (1) “Applicant” means any person or entity requesting utility service except as excluded by the exception in 23 CAR § 455-301(b) of the Arkansas Public Service Commission's General Service Rules, 23 CAR pt. 455; (2) “Business o…

23 CAR § 465-104. Exemption from rules. Amendments or exemptions to the Arkansas Public Service Commission's rules may be granted by the Arkansas Public Service Commission: (1) In conformity with the Arkansas Public Service Commission's Rules of Practice and Procedure, 23 CAR pt.…

23 CAR § 465-105. Duties under the law. This part shall in no way relieve any person or entity of any duty under the laws of the State of Arkansas or the United States of America.

23 CAR § 465-106. Availability of rules. (a) Utilities. (1) To employees. (A) Water utility employees who are responsible for the application and explanation of any of this part shall have ready access to those sections that apply to their respective job responsibilities. (B) “Re…

23 CAR § 465-201. Location of records. (a) Each water utility shall maintain records within the State of Arkansas, at the offices of the water utility, or at locations outside the State of Arkansas authorized by the Arkansas Public Service Commission. (b) Such records shall be av…

23 CAR § 465-202. Retention of records. (a) Records required by this part and orders of the Arkansas Public Service Commission shall be maintained for at least the period of time designated in the most current National Association of Regulatory Utility Commissioners rules and reg…

23 CAR § 465-203. Test and inspection records. (a)(1) Each water utility shall make a complete record of every test or inspection made to comply with this part. (2) The record shall include the: (A) Time; (B) Date; (C) Place; (D) Tester; (E) Inspector; and (F) Results. (3) Each w…