Arkansas Administrative Code

23 CAR § 465-204. Construction records and plans. (a) Each water utility shall maintain copies of all construction reports and plans for a period of at least two (2) years after the completion of a project. (b) The records shall include, but not be limited to: (1) Design specific…

23 CAR § 465-205. Trouble report records. (a) Each water utility shall maintain accurate records of trouble reports. (b) Each record shall be maintained for at least two (2) years. (c) At a minimum, each record shall include: (1) Appropriate identification of the: (A) Person or p…

23 CAR § 465-206. Service outage records. (a) Each water utility shall maintain records of all detected or documented service outages. (b) Each record shall include the time, date, location, duration, cause, and extent of each outage. (c) Each water utility shall maintain the rec…

23 CAR § 465-207. Maps and associated records. (a) System maps. (1) Each water utility shall maintain current maps or plans depicting plant in all areas served by the water utility. (2) Those maps or plans shall be in sufficient detail to enable prompt location of each line and f…

23 CAR § 465-208. Records of meters and meter tests. (a)(1) Each water utility shall maintain a meter record for each meter. (2) Each record shall include the information set out in subsections (b), (c), and (d) of this section. (b) General information. Each meter record shall co…

23 CAR § 465-209. Records of water purchases and sales. Each water utility shall maintain sufficiently detailed records to show the units of water purchased and sold.

23 CAR § 465-210. Records of flushing of mains. Each water utility shall maintain a record of the flushing of its mains to include the following information: (1) Date of the flushing; (2) Location of the flushing; (3) Name of the utility employee performing the flushing; (4) Dura…

23 CAR § 465-211. Permit records. (a) Each water utility shall maintain copies of all permits required and issued by the applicable regulatory or jurisdictional agencies. (b) The copies of the permits shall be maintained at the appropriate office of the utility for inspection by …

23 CAR § 465-212. Reports to the Arkansas Public Service Commission. The Arkansas Public Service Commission may require any information in any form from a utility that it has a right to obtain (Arkansas Code § 23-2-309).

23 CAR § 465-301. Service connections. (a) Acceptance of applications. No water utility shall: (1) Refuse to accept an application for service; or (2) Request an applicant to withdraw an application for service. (b) Service connection requirements. (1)(A) All extensions of servic…

23 CAR § 465-302. Extension of facilities. (a) Each water utility shall make reasonable extensions of its facilities as provided in the water utility's Arkansas Public Service Commission-approved extension of facilities tariff. (b) Each water utility shall file its extension of f…

23 CAR § 465-303. Ability to receive customer trouble reports. Each water utility shall provide equipment or personnel to receive customer trouble reports on a continuous twenty-four-hour basis.

23 CAR § 465-304. Emergency repair service. Each water utility shall provide emergency repair service on a continuous twenty-four-hour basis.

23 CAR § 465-305. Station meters. Each water utility shall install and maintain station meters and any instruments necessary to record the total daily and monthly water delivered to the distribution system.

23 CAR § 465-306. Customer meter installation, operation, and maintenance. (a) Each water utility shall provide, own, install, operate, and maintain at its expense equipment necessary for regulating and measuring service delivered to customers. (b) A utility may charge an Arkansa…

23 CAR § 465-307. Pressure. (a) Minimum pressure. Each water utility shall operate water distribution systems in such a manner that a minimum pressure of twenty pounds per square inch gauge (20 psig) is maintained in all mains in the distribution system under all conditions of de…

23 CAR § 465-308. Pressure recording devices. (a) Each utility providing water service to two hundred fifty (250) or more customers shall maintain a continuous recording pressure device at some central point in the distribution system to record pressure at that point. (b) Each ut…

23 CAR § 465-309. Pressure test points. (a) Each utility shall establish a minimum of two (2) permanent test points in the distribution system where pressure surveys may be performed. (b) One (1) test point shall be at or near the high elevation and one (1) at or near the low ele…

23 CAR § 465-310. Sectionalizing valves. (a) Sectionalizing valves shall be installed, maintained, and accessible in distribution mains at reasonable intervals to: (1) Facilitate system repairs by the utility; and (2) Keep any interruption of service to customers at a minimum. (b…

23 CAR § 465-311. Dead end mains. Each water utility shall avoid having dead end mains within the utility's distribution system whenever possible.

23 CAR § 465-312. Fire service. (a) Each water utility that furnishes fire service shall provide fire hydrant service to local firefighting equipment and facilities within a reasonable period of time after the service is requested. (b) No water utility shall be required to instal…

23 CAR § 465-401. Restoration of service. (a) General requirements. (1) If a customer experiences a service outage that does not result in an emergency, the water utility shall make every reasonable effort to restore service not later than twenty-four (24) hours after the outage …

23 CAR § 465-402. Water utility system maintenance. (a) Each water utility shall maintain its system in accordance with the Department of Health’s Rules Pertaining to Public Water Systems, 20 CAR pt. 140, and with the Arkansas Pollution Control and Ecology Commission’s Rule Estab…

23 CAR § 465-403. Flushing dead end mains. (a) Each water utility shall flush dead end mains at intervals necessary to maintain adequate water quality. (b) Intervals between flushings shall not exceed six (6) months for potable water.

23 CAR § 465-404. Valves. (a) Each water utility shall inspect and operate valves on transmission mains annually. (b) All other valves shall be inspected and operated at least once every three (3) years.

23 CAR § 465-501. Water and sewer utility construction standards. (a) For new construction of water and sewer utility plant, the current Department of Health Rules Pertaining to Public Water Systems, 20 CAR pt. 140, and the Arkansas Pollution Control and Ecology Commission’s Rule…

23 CAR § 465-601. Water purity. (a) Each water utility providing water for human consumption or household purposes shall provide this water in accordance with the: (1) National Primary Drinking Water Regulations; and (2) National Secondary Drinking Water Regulations. (b) At the r…

23 CAR § 465-701. Meter testing facilities and equipment. (a) Facilities. (1) Each water utility shall maintain appropriate meter testing facilities and equipment necessary to make the tests required by this part or other orders of the Arkansas Public Service Commission. (2) Faci…

23 CAR § 465-702. Calibration requirements. (a)(1) A certificate of calibration indicating the volumes or weighting devices used to calibrate the meter testing equipment shall be maintained for each piece of testing equipment. (2) The record shall indicate the standard to which t…

23 CAR § 465-703. Accuracy requirements for meters. A water utility shall not place a meter in service or allow a meter to remain in service without adjustment and correction if it has an average measurement error greater than plus or minus three percent (±3%) when registering wa…

23 CAR § 465-704. Periodic meter tests. (a) Each water utility shall perform periodic accuracy tests on meters as follows: (1) One inch (1”) or less — every twenty (20) years; or (2) Larger than one inch (1”) — every eight (8) years. (b) Each water utility shall test the registra…

23 CAR § 465-705. Average meter error. The average error of a water meter is one-third (1/3) of the sum of the errors when tested in accordance with 23 CAR § 465-703.

23 CAR § 465-706. As-found meter tests. Each water utility shall test meters as required by this part before making any alteration or adjustment.

23 CAR § 465-707. Pressure surveys. (a) Pressure surveys shall be conducted at various points in the system during periods of peak usage. (b) Each test shall last for a minimum of twenty-four (24) hours.

23 CAR § 466-1001. Restoration of service. (a) Restoration requirements. (1) General requirements. (A) If a customer experiences a service outage that does not result in an emergency, the LEC shall make every reasonable effort to restore service not later than twenty-four (24) ho…

23 CAR § 466-1002. Inspection and repair of plant facilities. (a) Inspection. (1) Each LEC shall adopt a program of inspection and maintenance of its facilities in order to determine the necessity for replacement and repair. (2) The frequency of the various inspections shall be b…

23 CAR § 466-1003. Central office maintenance program. (a) In order to provide adequate and continuous service, each LEC shall adopt and pursue an effective central office switching equipment maintenance program. (b) Each LEC shall be able to provide evidence of compliance with i…

23 CAR § 466-1004. Tree trimming. (a) While trimming trees as part of the LEC’s maintenance program, the LEC shall consider the health of plant life involved, the goodwill of property owners, and the safety of personnel to the extent practical. (b)(1) Trees that may interfere wit…

23 CAR § 466-1005. Local exchange carrier testing responsibility. (a) When an LEC receives a trouble report from its retail customer, the LEC shall test the local loop up to the point of demarcation. (b) Simple wire customer. (1) If the problem is on the LEC’s side of the demarca…

23 CAR § 466-1006. Trouble report evaluations. (a)(1) Each LEC shall maintain service quality so that no more than five (5) trouble reports are received per one hundred (100) retail customer lines in any exchange each month. (2) Exchanges of two thousand (2,000) lines or less wil…

23 CAR § 466-1007. Electrical power influence. Each LEC shall minimize interference to communications circuits from inductive power influence by taking such steps as: (1) Ensuring that: (A) All grounding connections are proper; and (B) Cable shields are continuous; (2) Maintainin…

23 CAR § 466-1008. System and equipment protection. (a) Each LEC shall properly install and maintain protectors at subscriber premises. (b) The minimum standards for protection devices, installations, and grounding shall be in accordance with the: (1) American National Standard I…

23 CAR § 466-101. Applicability. This part shall apply to all TPs whose activities bring them under the jurisdiction of the Arkansas Public Service Commission except commercial mobile service providers.

23 CAR § 466-102. Purpose and scope. (a)(1) This part sets forth standards for service by each TP. (2) This part is intended to: (A) Ensure adequate service; (B) Prevent discrimination and unfair practices; and (C) Protect both consumers and TPs from unreasonable demands. (b)(1) …

23 CAR § 466-103. Definitions. As used in this part: (1) “Access code” means a sequence of numbers that, when dialed, connect the caller to an interexchange carrier or provider of operator services associated with that sequence; (2) “Aggregator” means any person or entity, exclud…

23 CAR § 466-104. Exemption from rules. Amendments or exemptions to the Arkansas Public Service Commission’s rules may be granted by the Arkansas Public Service Commission: (1) In conformity with the Arkansas Public Service Commission’s Rules of Practice and Procedure, 23 CAR pt.…

23 CAR § 466-105. Duties under the law. This part shall in no way relieve any person or entity of any duty under the laws of the State of Arkansas or the United States of America.

23 CAR § 466-106. Discrimination prohibited. A TP shall not unlawfully discriminate against an applicant for service or an existing customer in the provision of telecommunications service based on: (1) Race; (2) Color; (3) Creed; (4) Religion; (5) National origin; (6) Sex; (7) Ma…

23 CAR § 466-107. Retaliation prohibited. A TP shall not retaliate against any applicant or customer for: (1) Exercising a right or enforcing an obligation created by any Arkansas Public Service Commission rule; or (2) Acting within the law.

23 CAR § 466-108. Availability of rules. (a) Telecommunications providers. (1) To employees. (A) Employees of a TP who are responsible for the application and explanation of any of this part shall have ready access to those sections that apply to their respective job responsibili…