Connecticut Administrative Code

Regulations of Connecticut State AgenciesSec. 16-11-34. Meter reading and bill form(a) Meters shall be read each month at regular scheduled intervals, unless special permission is granted. Bills shall be rendered promptly after a reasonable period for preparing the bills. When th…

Regulations of Connecticut State AgenciesSec. 16-11-35. Adjustment of bills for meter error(a) Whenever the test of a meter reveals it to be fast by more than four per cent, the gas company shall refund to the customer such percentage of the amount of bills covering the consumpti…

Regulations of Connecticut State AgenciesSec. 16-11-36. Rate schedules(a) Every gas company shall keep on file, in its local office, open to public inspection, copies of all schedules of rates for each class and type of service, forms of agreement, and all rules and regulations r…

Regulations of Connecticut State AgenciesSec. 16-11-37. Change in gas characteristics(a) Any change in the heating value, utilization pressures, or other characteristics of the gas which might impair the safe, efficient utilization of the gas as a fuel in the customer's appliance…

Regulations of Connecticut State AgenciesSec. 16-11-39. Reference to commissionIn the event of any dispute involving the interpretation of these regulations, any aggrieved party may refer the dispute to the commission for settlement.

Regulations of Connecticut State AgenciesSec. 16-11-4. Gas mainThe term \"main\" means a gas pipe, owned, operated or maintained by a gas company, but does not include \"gas service.\"

Regulations of Connecticut State AgenciesSec. 16-11-40. Regulator stations(a) Regulators(1) All distribution main systems, other than low-pressure systems, that are being supplied through a pressure reducing valve or regulator, shall be protected by suitable safety devices to ins…

Regulations of Connecticut State AgenciesSec. 16-11-41. Services(a) Regulators. (A device for reducing and controlling pressures between the service and house piping) (1) Any customer's service being supplied through a customer service pressure regulator shall be protected by a s…

Regulations of Connecticut State AgenciesSec. 16-11-42. Gas system construction and maintenance(a) The gas company shall maintain its entire plant, and all facilities owned or operated by it and used in furnishing gas, in such condition as to render adequate and continuous servic…

Regulations of Connecticut State AgenciesSec. 16-11-43. Maps and records(a) The gas company shall keep maps or records to show the size, location, character, and date of installation, of major items of its plant. (b) Upon request, the gas company shall file with the commission an…

Regulations of Connecticut State AgenciesSec. 16-11-44. Operating recordsThe gas company shall keep appropriate operating records for use in statistical and analytical studies for regulatory purposes. Such records shall include at least the following data: Gas manufactured, produ…

Regulations of Connecticut State AgenciesSec. 16-11-45. Availability of recordsAll records and reports as required under these regulations shall be kept at the office or offices of the gas company, within the state unless permission is granted otherwise. Such records shall be pre…

Regulations of Connecticut State AgenciesSec. 16-11-46. Property identificationEach group of buildings or structures used in the production, refining or distribution of gas shall be provided with such signs as will definitely designate the name of the gas company owning or having…

Regulations of Connecticut State AgenciesSec. 16-11-47. Reports to commissionThe gas company shall furnish to the commission, at such times and in such form as the commission may require, the results of any required tests and summaries of any required records. The gas company sha…

Regulations of Connecticut State AgenciesSec. 16-11-48. Reconstruction not requiredThese regulations shall not be construed to require general reconstruction or reequipping on the part of the gas company to conform with regulations for equipment or construction contained herein, …

Regulations of Connecticut State AgenciesSec. 16-11-5. Gas serviceThe term \"gas service\" means the piping and appurtenances which connect a gas main with the inlet connections of a gas meter on a customer's premises.

Regulations of Connecticut State AgenciesSec. 16-11-50. DefinitionsAs used in sections 16-11-50 to 16-11-97, inclusive:(1) \"Commission\" means the public utilities commission of the state of Connecticut;(2) \"Company\" or \"utility\" includes every person, partnership, corporati…

Regulations of Connecticut State AgenciesSec. 16-11-51. RecordsAll records required by these regulations or necessary for the administration thereof shall be kept within this state, unless otherwise authorized by the commission. Said records shall be available for examination by …

Regulations of Connecticut State AgenciesSec. 16-11-52. Preservation of recordsUnless otherwise specified by the commission, all such records shall be preserved for the period of time specified in the latest edition of the national association of railroad and utilities commission…

Regulations of Connecticut State AgenciesSec. 16-11-53. Documents filed with commissionThe utility shall file with the commission the following documents and information, and shall maintain such documents and information in a current status: (1) A copy of the company's tariff, wh…

Regulations of Connecticut State AgenciesSec. 16-11-54. Protection against hazards. Assistance to commission(1) Every company shall use every effort to warn and protect the public from danger and shall exercise all possible care to reduce the hazard to which customers, employees …

Regulations of Connecticut State AgenciesSec. 16-11-55. Sale on meter measurement basis(1) All water sold by a utility shall be on the basis of meter measurements or as otherwise provided for in its rate schedules. (2) Wherever practicable, consumption of water within the utility…

Regulations of Connecticut State AgenciesSec. 16-11-56. Meter reading sheets or cardsThe meter reading sheets or cards shall show:(1) The customer's name, address and service classification;(2) the identifying number or description of the meter;(3) meter readings and dates;(4) id…

Regulations of Connecticut State AgenciesSec. 16-11-57. Reading of metersMeters shall be scheduled to be read at least quarterly except for seasonal customers. Utilities shall avoid, insofar as practicable, sending a customer two successive estimated bills. Estimated bills of res…

Regulations of Connecticut State AgenciesSec. 16-11-58. Meter test recordsEach utility shall maintain records of each test made of a meter for not less than two years. Test records shall include the following: (1) The date and reason for the test; (2) the type and capacity of the…

Regulations of Connecticut State AgenciesSec. 16-11-59. Records relating to metersEach utility shall maintain records of the following data, where applicable, for each meter and associated metering device until retirement: (1) The complete identification, including manufacturer, …

Regulations of Connecticut State AgenciesSec. 16-11-6. Cubic footThe term \"cubic foot\" of gas has the following meanings:(1) In cases where gas is supplied and metered to customers at standard delivery pressure, a cubic foot of gas shall be defined to be the volume of gas which…

Regulations of Connecticut State AgenciesSec. 16-11-60. Cost for temporary or intermittent serviceWhen the utility renders temporary or intermittent service to a customer, it may require that the customer bear all the cost of installing and removing the service in excess of any s…

Regulations of Connecticut State AgenciesSec. 16-11-61. Plans for financing main extensionsEach utility shall file a plan acceptable to the commission providing for financing of extensions of mains. Such plan shall be based upon the following principles: (1) Mains having a diamet…

Regulations of Connecticut State AgenciesSec. 16-11-62. Service connection costs: Class 1 utilitiesIn the case of class 1 utilities(1) the utility shall furnish, install, own and maintain at its expense all new service connections, provided the costs of excavation, backfill, and …

Regulations of Connecticut State AgenciesSec. 16-11-63. Service connection costs: Class 2 utilitiesIn the case of class 2 utilities:(1) The customer at his own expense shall furnish, install and maintain all new service pipes from the connection at the main to the curb or propert…

Regulations of Connecticut State AgenciesSec. 16-11-64. Location of service pipe(a) The service pipe shall extend through that point on the customer's property line or the street line easiest of access to the utility from its existing distribution system and, where practicable, f…

Regulations of Connecticut State AgenciesSec. 16-11-65. Meter installation(1) Meter installed out of doors shall be so located as to be accessible to the utility's distribution line for proper service connection and so far as practicable the location should be mutually acceptable…

Regulations of Connecticut State AgenciesSec. 16-11-66. Maintenance chargesAll maintenance charges, including thawing of frozen services, shall be paid for by the party owning the service. Where the service from the main to inside the cellar wall is in part owned by the company a…

Regulations of Connecticut State AgenciesSec. 16-11-67. Information to customersEach utility shall:(1) Furnish rate schedules and such additional information as the customer may reasonably request; (2) upon request, infrom its customers as to how meters are read and the method of…

Regulations of Connecticut State AgenciesSec. 16-11-68. Customer deposits(a) Each utility may require from any customer or prospective customer a deposit to guarantee payment of bills. Such deposits shall not exceed an amount equivalent to the estimated maximum bill for ninety da…

Regulations of Connecticut State AgenciesSec. 16-11-69. Bill formThe bill form used shall show:(1) The name of the utility furnishing the service;(2) the reading of the meter at the end of the period for which the bill is rendered;(3) the present and previous meter reading dates;…

Regulations of Connecticut State AgenciesSec. 16-11-7. British thermal unitThe term \"British thermal unit\" means the quantity of heat required to raise the temperature of one pound of water 1°F at the maximum density of water.

Regulations of Connecticut State AgenciesSec. 16-11-70. Customer billing recordsThe utility shall retain customer billing records for the length of time necessary to permit the utility to comply with section 16-11-52 of these regulations. (Effective October 18, 1966)

Regulations of Connecticut State AgenciesSec. 16-11-71. Adjustment of billsBills which are incorrect due to meter or billing errors shall be adjusted as follows:(1) Whenever a meter in service is tested and found to have over-registered more than two per cent, the utility shall a…

Regulations of Connecticut State AgenciesSec. 16-11-74. Restoration of discontinued serviceIn all cases of discontinuance of service as herein defined, where the cause for discontinuance has been corrected and all rules of the utility on file with the commission have been complie…

Regulations of Connecticut State AgenciesSec. 16-11-75. Reconnection chargeWhere service has been discontinued in accordance with subsection (b) of Section 16-3-100 of the Regulations of Connecticut State Agencies, the utility may make a reasonable charge for reconnection of serv…

Regulations of Connecticut State AgenciesSec. 16-11-77. ComplaintsFor the purpose of this section, \"complaint\" means objection to the charge, facilities or quality of service of a utility. When a complaint, oral or written, is made to the utility by a customer, the utility shal…

Regulations of Connecticut State AgenciesSec. 16-11-78. Identification of employeesAny employee of a utility whose duties require him to enter the customer's premises shall wear a distinguishing uniform identifying him as an employee of the utility, or carry on his person a badge…

Regulations of Connecticut State AgenciesSec. 16-11-79. Design and construction of plantThe design and construction of the utility's water plant shall conform to good standard engineering practice, including the minimum standards of the American Water Works Association. It shall …

Regulations of Connecticut State AgenciesSec. 16-11-8. ThermThe term \"therm\" means a unit of heating available equivalent to one hundred thousand British thermal units.

Regulations of Connecticut State AgenciesSec. 16-11-80. Mains. Service pipes(1) Mains. (A) Water mains shall be placed at such a depth below ground level, or otherwise protected, as will prevent freezing during the coldest weather experienced in the community in which laid, and w…