District of Columbia Administrative Code

2974 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2975 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2976 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2977 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2978 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2979 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2980 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2981 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2982 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2983 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2984 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2985 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2986 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2987 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2988 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2989 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2990 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2991 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2992 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2993 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2994 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2995 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2996 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2997 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2998 [RESERVED] SOURCE: Notice of Final Rulemaking published at 55 DCR 000561 (January 18, 2008); as amended by Notice of Final Rulemaking published at 59 DCR 2313, 2323 (March 23, 2012). AUTHORITY: DC-DCMR D.C. Official Code Sections 2-505 and 34-802.

2999 DEFINITIONS 2999.1 For the purposes of this chapter, the following terms and phrases have the following meanings: Adjacent PJM State – Alabama, Arkansas, Georgia, Iowa, Mississippi, Missouri, New York, South Carolina, and Wisconsin are deemed to be adjacent to the PJM Interc…

300 PURPOSE AND APPLICABILITY 300.1 Technological changes, new federal and District of Columbia laws, and the actions of the Public Service Commission have created competitive natural gas, electricity and telecommunications service markets in the District of Columbia providing re…

301 LOCATION OF ENERGY SERVICE METERS AND RELATED EQUIPMENT 301.1 Electric Meters and Equipment Electric Meters shall be located outdoors whenever possible unless the relocation of the Meter will result in an unsafe condition. When an indoor electric Meter installation is replace…

302 UTILITY METER READING REQUIREMENTS 302.1 Natural Gas and Electric Utilities, if applicable, shall schedule residential Meters for readings at regular monthly intervals and read within three (3) Business Days of the scheduled date unless the Meter is inaccessible, extreme weat…

303 METERS READ BY CUSTOMERS 303.1 Whenever a Meter reader is on the premises and cannot make an actual reading, the Utility shall provide Customers with an electronic or telephonic means to report a Customer Meter reading. The Utility shall furnish a Customer a Meter reading car…

304 BILLING AND BILLING ERROR NOTIFICATION 304.1 A Customer shall be provided a Bill at least once during each Billing Cycle, unless otherwise agreed to by the Customer. 304.2 An energy Bill shall be based upon an actual Meter reading, estimated Meter reading or Customer Meter re…

305 PAYMENTS 305.1 Payments shall be due within twenty (20) Days after the date the Bill is rendered. If the due date falls on a non-business Day, the due date shall be the next Business Day. 305.2 The date of payment shall be considered as the Day the payment is received at the …

306 DEFERRED PAYMENT AGREEMENTS 306.1 The Utility, Energy Supplier or Telecommunications Service Provider and the Customer may enter into a Deferred Payment Agreement (DPA). The Utility shall include the Utility, Energy Supplier or Telecommunications Service Provider past due bal…

307 DEPOSITS 307.1 A Utility shall not require a Deposit or guarantee from a person who has never been a Customer of the Utility. 307.2 A Utility shall not require a Deposit as a condition of new or continued Utility service on the basis of income level, home ownership, residence…

308 USE OF CUSTOMER’S INFORMATION 308.1 An Applicant or a Customer need not disclose his or her Social Security number to the Utility, Energy Supplier, or Telecommunications Service Provider to obtain or maintain service. Upon requesting a Customer’s Social Security number, the U…

309 PRIVACY PROTECTION POLICY 309.1 Each Utility, Energy Supplier or Telecommunications Service Provider shall institute a Privacy Protection Policy to protect against the unauthorized disclosure of Customer information or a Customer’s use of service (types and amounts). A copy o…

310 GROUNDS FOR DISCONNECTION 310.1 A Utility may disconnect service for any of the following reasons: (a) The Customer does not pay; (b) The Customer does not enter into a DPA or breaches an applicable DPA; (c) Service is being used but no occupant or other person has applied fo…

311 PROCEDURES FOR UTILITY DISCONNECTION 311.1 A Utility shall postpone the Disconnection of service for a reasonable time not to exceed twenty-one (21) Days if the Utility is provided with a physician’s certificate or notice from a public health official which states that Discon…

312 PERSONAL CONTACT BEFORE UTILITY DISCONNECTION 312.1 A Utility shall make, at minimum, two (2) attempts to contact the Customer prior to Disconnection as specified in this section. 312.2 At least two (2) Days before the date set for Disconnection of service, a Utility shall ma…

313 FIELD SERVICE IDENTIFICATION AND PAYMENT PROCEDURES 313.1 The field representative shall produce an identification badge containing the Utility’s name and logo, the field representative picture and full name, and, if applicable, the representative shall wear a company uniform…

314 DISCONNECTION OF UTILITY SERVICE 314.1 If the requirement to make an attempt to contact a Customer is satisfied, the Utility may disconnect service to a residential Customer on the date specified in the notice or within a reasonable time thereafter. 314.2 When natural gas or …

315 RECONNECTION OF SERVICE 315.1 A Utility shall reconnect service within twenty-four (24) hours of cure of the cause for Disconnection. 315.2 The Utility may Charge the Customer for reconnection of service in an amount authorized by the Commission. SOURCE: Final Rulemaking publ…

316 CUSTOMER DISCONTINUANCE OF SERVICE 316.1 A Customer shall be permitted to discontinue service with a Utility either by telephone, in writing, or in person at the business office of the Utility, provided that the Customer contacts the Utility at least three (3) Business Days b…

320 CUSTOMER INQUIRIES AND COMPLAINTS 320.1 This section applies to Utility companies, Energy Suppliers and Telecommunications Service Providers. A Utility, Energy Supplier or Telecommunications Service Provider shall, in accordance with this section, establish written procedures…

321 PUBLICATION OF CONSUMER PAMPHLET 321.1 Each Utility, Energy Supplier, and Telecommunications Service Provider shall prepare a consumer pamphlet in English and Spanish in layman’s terms summarizing the rights and responsibilities of Customers in accordance with the utilities’ …

322 PUBLIC ACCESS TO RULES AND RATES 322.1 Every Utility, Energy Supplier, or Telecommunications Service Provider shall keep available for free public inspection during normal business hours in every office open to the general public, copies of this chapter, the Utility, Energy S…

323 OFFICE OF CONSUMER SERVICES 323.1 There is established within the Public Service Commission an Office of Consumer Services. 323.2 The Office of Consumer Services shall do the following: (a) Answer inquiries regarding residential utility service, the services provided by each …