District of Columbia Administrative Code

3185 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3186 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3187 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3188 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3189 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3190 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3191 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3192 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3193 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3194 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3195 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3196 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3197 RESERVED SOURCE: Final Rulemaking published at 49 DCR 6797 (July 19, 2002).

3198 MISCELLANEOUS REQUIREMENTS 3198.1 Each cable operator employee or subcontractor who comes into contact with subscribers at subscriber premises shall wear and prominently display a picture identification card that clearly indicates his or her name and employment with the cabl…

3199 DEFINITIONS When used in this chapter, the terms and phrases defined in this section shall have the meaning ascribed: Cable Operator - any person or group (A) who provides cable service over a cable system and directly or through one or more affiliates owns a significant int…

3200 PURPOSE 3200.1 This chapter shall provide the procedure by which interested parties may participate in the regulation by the Office of rates for basic cable service, installation and related equipment, offered by franchised cable operators in the District of Columbia, and in…

3201 COMMENTS DURING INITIAL REVIEW PERIOD 3201.1 At the time of filing with the Office of a rate increase request or notification of current rates for the basic service tier, installation and associated equipment, the cable operator shall transmit, for public review, a summary o…

3202 COMMENTS DURING EXTENDED REVIEW PERIOD 3202.1 In connection with its review of the cable operator's rate filing, and after review of the comments received from interested parties, the Office shall determine whether to request additional comments from interested parties. 3202…

3299 DEFINITIONS 3299.1 When used in this chapter, the terms and phrases shall have the meaning ascribed: Basic Service - the basic service tier shall, at a minimum, include all signals of domestic television broadcast stations provided to any subscriber (except a signal secondar…

3300 INTENT AND POLICY 3300.1 Pursuant to section 803 of the Cable Television Reform Amendment Act of 2002, effective October 9, 2002 (D.C. Law 14-193; to be codified at D.C. Official Code § 34-1258.03 et seq.), this chapter establishes the rules for the allocation of public, edu…

3301 ALLOCATION OF CHANNELS 3301.1 Subject to the restriction provided in subsection 3301.5, OCT may allocate channels to any entity, which may include the following: (a) The Mayor; (b) The Council; (c) Public Access Corporation; (d) The University of the District of Columbia; (e…

3302 APPLICATION PROCEDURE 3302.1 Whenever a channel becomes available on the system of any District cable or open video system operator, OCT shall publish a notice in the District of Columbia Register. The notice shall state the closing date for the submission of an application.…

3303 OPERATING AGREEMENT (PEGOA) 3303.1 Except for the Mayor, the Council and the Public Access Corporation, all entities to which a channel is allocated shall enter into a PEG Operating Agreement (PEGOA) with the District 3303.2 The PEGOA shall include, but not be limited to, th…

3304 REVOCATION OF CHANNELS 3304.1 Subject to a notice and an opportunity to cure, OCT may revoke a channel allocation at any time and pursuant to these rules and the applicable PEGOA if OCT finds that such channel has been operated in violation of these rules, the District's cab…

3500 APPLICABILITY 3500.1 Pursuant to D.C. Code §§ 34–1127, 34–909, 34–501 et seq., and 34–2002, this Chapter creates an expedited review procedure that shall apply to applications by entities regulated by the Commission for authority to issue stock or evidences of indebtedness t…

3501 EXPEDITED REVIEW PROCESS 3501.1 An application for authority to issue stock or evidences of indebtedness that are payable in more than one year shall be approved by the Commission within thirty (30) days after the publication date in the Commission’s docket, provided that: (…

3502 ADDITIONAL PROCEDURES FOR ISSUANCE OF STOCK OR EVIDENCES OF INDEBTEDNESS 3502.1 Each application shall specify the type, number, and dollar amount of the proposed stock or evidences of indebtedness to be authorized and shall indicate the purpose(s) to which the resulting pro…

3503 [REPEALED] SOURCE: Final Rulemaking published at 47 DCR 8202 (October 13, 2000); as amended by Final Rulemaking published at 47 DCR 9890 (December 15, 2000); as amended by Final Rulemaking published at 72 DCR 008215 (July 25, 2025). District of Columbia Municipal Regulations…

3504 [REPEALED] SOURCE: Final Rulemaking published at 47 DCR 8202 (October 13, 2000); as amended by Final Rulemaking published at 67 DCR 11091 (September 18, 2020); as amended by Final Rulemaking published at 72 DCR 008215 (July 25, 2025). District of Columbia Municipal Regulatio…

3505 [RESERVED] SOURCE: Final Rulemaking published at 47 DCR 8202 (October 13, 2000); as amended by Final Rulemaking published at 72 DCR 008215 (July 25, 2025). District of Columbia Municipal Regulations Public Utilities and Cable Television 15 DCMR § 3505

3598 WAIVER 3598.1 The Commission may upon request, or on its own initiative after notice to the parties of its intention to do so, waive any provision of this chapter for good cause. SOURCE: Final Rulemaking published at 47 DCR 8202 (October 13, 2000); as amended by Final Rulema…

3599 DEFINITIONS "Applicant" means entity regulated by the Commission that applies for authority to issue or amend tariffs or issue stocks or other evidences of indebtedness that are payable in more than one year pursuant to this Chapter. "Application" means the application for a…

3600 PURPOSE AND APPLICABILITY 3600.1 The purpose of this chapter is to establish standards and requirements for ensuring that an electric utility and electricity suppliers operating in the District of Columbia meet an adequate level of quality and reliability in the electricity …

3601 REPORTING REQUIREMENTS FOR SERVICE OUTAGES, MANHOLE INCIDENTS, MANHOLE INSPECTIONS, AND INCIDENTS RESULTING IN PERSONAL INJURY OR DEATH 3601.1 The electric utility shall report all major and non-major electricity service outages and manhole incidents, as well as incidents kn…

3602 CUSTOMER SERVICE STANDARDS 3602.1 Walk-in Office. The electric utility shall maintain a customer service (walk-in) office physically located in the District of Columbia. 3602.2 Call Answering. The electric utility shall answer seventy percent (70%) of all customer phone call…

3603 RELIABILITY STANDARDS 3603.1 The electric utility shall implement a plan to improve the performance of the two percent (2%) least performing feeders such that no feeder in the 2% least performing group shall repeat as a member of the 2% least performing feeders following imp…

3604 [REPEALED]. SOURCE: Final Rulemaking published at 54 DCR 9376 (September 28, 2007); as amended by Final Rulemaking published at 55 DCR 1943 (February 29, 2008); as amended by Final Rulemaking published at 67 DCR 4551 (April 24, 2020). District of Columbia Municipal Regulatio…

3605 WAIVER 3605.1 The Commission may upon request, or on its own initiative after notice to the parties of its intention do so, waive any provision of this chapter for good cause. SOURCE: Final Rulemaking published at 55 DCR 1943 (February 29, 2008); as amended by Final Rulemaki…

3606 COMPLIANCE REPORTING 3606.1 The electric utility and all electricity suppliers shall collect and retain accurate data demonstrating compliance with the measures in this chapter. Data is to be collected on a monthly basis in a format established by Commission order. (a) The e…

3698 ENFORCEMENT 3698.1 The regulations in this chapter are electric reliability performance standards, some of which affect the reliability of services provided to customers. Subsection 3603 contains quality of service rules which are designated as reliability performance standa…

3699 DEFINITIONS 3699.1 When used in this chapter, the following terms and phrases shall have the meaning ascribed: Abandoned Calls - a call received from a customer that a customer terminates after the customer selects the menu option and is placed in the queue, but before the c…

3700 PURPOSE AND APPLICABILITY 3700.1 The purpose of this chapter is to establish standards and requirements for ensuring that a Natural Gas Utility and Natural Gas Service Providers operating in the District of Columbia meet an adequate level of quality, reliability, and safety …

3701 REPORTING REQUIREMENTS FOR REPORTABLE AND LIMITED SERVICE OUTAGES AND GAS INCIDENTS 3701.1 The Natural Gas Utility shall report to the Commission and the Office of the People’s Counsel (“OPC”) of the District of Columbia all Reportable, Limited Service Outages and gas Incide…

3702 REPORTING AND REPAIRING REQUIREMENTS FOR GAS LEAKS AND ODOR COMPLAINTS 3702.1 The Natural Gas Utility’s leak detection, classification, and repair personnel shall meet the federal training requirements for natural gas operations, maintenance, and emergencies (49 Code of Fede…

3703 REPORTING AND RESPONDING REQUIREMENTS FOR GAS EMERGENCIES 3703.1 The Natural Gas Utility shall immediately dispatch personnel to the site of the Gas Emergency and shall arrive at the site within fifty (50) minutes of receiving an emergency call during normal business and non…

3704 CUSTOMER SERVICE STANDARDS, CUSTOMER SURVEYS, SERVICE PROVISIONING 3704.1 The Natural Gas Utility shall maintain a customer service (walk-in) office physically located in the District of Columbia. 3704.2 The Natural Gas Utility shall conduct annual customer surveys to assess…

3705 RELIABILITY STANDARDS, LOW PRESSURE WATER INFILTRATION, UNDERGROUND DAMAGE PREVENTION, LOST TIME ACCIDENTS OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION (OSHA) 300 LOG 3705.1 The Natural Gas Utility shall establish a Gas Main risk ranking index to determine its Gas Main Segmen…

3706 [REPEALED]. SOURCE: Final Rulemaking published at 56 DCR 7646 (September 25, 2009), incorporating text of Proposed Rulemaking published at 56 DCR 1827, 1845 (February 27, 2009); as amended by Final Rulemaking published at 56 DCR 9562 (December 25, 2009), incorporating text o…

3707 COMPLIANCE REPORTING 3707.1 The Natural Gas Utility and all Natural Gas Suppliers shall collect and retain accurate data demonstrating compliance with the measures in this chapter. Data are to be collected on a monthly basis in a format established by the Commission. 3707.2 …

3708 PENALTIES 3708.1 The regulations in this chapter are natural gas quality of service standards, some of which affect the reliability of services provided to customers. Subsections 3701.2 to 3701.14 and 3705.1 to 3705.6 contain quality of service rules which are designated as …