District of Columbia Administrative Code

612 REPAIR OF ELECTRONICS EQUIPMENT 612.1 There shall be repair industry category designated as "electronics equipment" which shall include television receivers, radios, audio or video tape recorders or players, phonographs, amplifiers, speakers, transmitters, receiver systems, a…

620 INVESTIGATIONS 620.1 For purposes of administering, or discovering violations of this chapter, the Department shall be authorized to conduct investigations and hearings that it deems necessary. 620.2 The Department may at any time during normal business hours inspect records …

621 COMPLAINT HANDLING PROCEDURES 621.1 A complaint or class of complainants may file with the Director a complaint alleging violation of this chapter; Provided, that no person may file such a complaint with the Department if that person has previously brought that same complaint…

622 DEPARTMENTAL ACTION ON COMPLAINTS 622.1 In response to a complaint filed by a complainant or a class of complainants who failed to obtain relief under § 621, or upon its own initiative, the Department may do any of the following: (a) Deny, suspend, revoke or refuse to renew a…

623 CEASE AND DESIST ORDERS 623.1 Upon a finding by the Department that a person is in violation of this chapter, and that the violation has an immediate impact on that person's customers, the Department may issue an order requiring that person to cease and desist from such condu…

630 GENERAL CONSUMER PROTECTION REQUIREMENTS 630.1 All consumer goods repair dealers shall display a sign, designed and approved by the Department, summarizing the major requirements which govern the consumer goods repair industry in the District. The sign shall be conspicuously …

631 SUPERVISORY INSPECTORS 631.1 For each consumer goods repair category or specialty for which a consumer goods repair dealer has been issued a license under this chapter, the dealer shall retain the services of at least one (1) supervisory inspector licensed under § 603 to serv…

632 RECEIVING ITEMS TO BE REPAIRED 632.1 Upon taking possession of goods to be repaired, whether received at a consumer goods dealer location or taken from a home, a consumer goods repairman shall give the customer a receipt fully disclosing the following: (a) The name, business …

633 WRITTEN ESTIMATES 633.1 Prior to initiating any repair work, the consumer goods repair dealer shall provide to the customer a written estimate and receive written authorization from the customer to make repairs on the basis of that written estimate, unless the customer choose…

634 ORAL COMMUNICATION OF WRITTEN ESTIMATES 634.1 If the customer chooses, the customer may modify the right to receive a written estimate prior to authorizing repairs by signing the separate waiver provision on the written estimate form. 634.2 The waiver of written estimate prov…

635 EXEMPTIONS FROM ESTIMATE REQUIREMENTS 635.1 The following shall be exempt from the estimate requirements of §§ 633 and 634: (a) Repairs, the estimated cost of which is fifteen dollars ($ 15) or less, including service charges and other miscellaneous items; (b) Repairs which, …

636 RETURN OF REPLACED PARTS 636.1 The consumer goods repair dealer shall deliver to the customer in the container in which a new part was packed any part replaced by that new part, unless the customer expressly waives this requirement by so indicating on the written estimate as …

637 TENDER OF GOODS AND FINAL BILL 637.1 In each repair transaction the consumer goods repair dealer shall present to the customer, at time of return of repaired goods, a properly signed copy of the final bill, as specified in this section. 637.2 If the final bill is on reverse s…

638 PROMISED REPAIR COMPLETION DATE 638.1 The consumer goods repair dealer shall make available to the customer the repaired goods, together with the final bill, on or before the promised date specified on the written estimate (or specified orally and noted on the written estimat…

639 RETURN OF UNREPAIRED CONSUMER GOODS 639.1 If authorized repairs are not completed because of the repair dealer's inability, unwillingness or failure to perform the repairs or the customer's unwillingness to accept an increase in the cost of repairs beyond the percentage incre…

640 STORAGE CHARGES 640.1 Storage charges may be charged by a consumer goods repair dealer in the following circumstances: (a) If the customer has been notified of the following: (1) That repairs have been completed; (2) The date after which storage charges will begin to accrue; …

650 PROHIBITED PRACTICES AND CONDUCT 650.1 A licensee shall not make or authorize any written or oral statement which is untrue or misleading; or any oral or written statement which is known to be untrue or misleading, or which by the exercise of reasonable diligence should be kn…

651 ADVERTISING BY REPAIR DEALERS 651.1 Advertisements by consumer goods repair dealers shall contain the following information: (a) The name of the business enterprise, as shown on the license; and (b) The business telephone number as listed in the local telephone directory. 651…

652 OUTDOOR REPAIR AND STORAGE OF MOTOR VEHICLES 652.1 No repair services by a consumer goods repair dealer involving motor vehicles may be performed outside of a permanent garage or other permanent building, located on premises for which the dealer has a license to perform repai…

699 DEFINITIONS 699.1 When used in this chapter, the following terms and phrases shall have the meanings ascribed: Consumer goods - chattels owned and normally used by an individual for personal, family, or household purposes; and those chattels, normally used for personal, famil…

700 GENERAL PROVISIONS 700.1 No household goods contractor shall engage in the business of the transportation of household goods unless that contractor is registered with the Mayor as provided in this chapter. 700.2 Except for transactions in which the total consideration actuall…

701 REGISTRATION OF CONTRACTORS 701.1 Each person required to be registered under § 700.1 shall furnish to the Director the registration information required on a form prescribed by the Director. 701.2 The registration form shall require that the Director be provided with the fol…

702 CONTRACTS FOR MOVING HOUSEHOLD GOODS 702.1 Each contract required under § 700.2 shall contain the following: (a) The name, address, and telephone number of the contractor; (b) A statement of each service to be performed for which charges will be made; (c) A statement of the a…

703 ESTIMATES GIVEN WHEN NO WRITTEN CONTRACT IS REQUIRED 703.1 If there is no written contract required under § 700.2, and the contractor furnishes an estimate of the charges to the owner for the transportation of household goods, and the actual charges sought to be collected exc…

704 EQUIPMENT AND STORAGE 704.1 All vehicles used by a household goods contractor in connection with the transportation of household goods shall be equipped to protect the goods from damage by the weather and other foreseeable causes. 704.2 If a contractor stores household goods …

705 SUSPENSION OF REGISTRATION 705.1 If at least three (3) complaints of a registrant's failure to abide by the provisions of this chapter have been made to the Director during any twenty-four (24) month period by at least three (3) separate customers, the Director may give notic…

799 DEFINITIONS 799.1 When used in this chapter, the following terms and phrases shall have the meanings ascribed: Director - the Director of the Department of Consumer and Regulatory Affairs or the Director's representative, agent, or designee. Household goods - furniture, appli…

800 GENERAL PROVISIONS 800.1 No person shall require or accept any payment for a home improvement contract to be undertaken in the District in advance of the full completion of all work required to be performed under the contract, unless that person is licensed as a home improvem…