Guam Administrative Code

§ 1124. Same: Rate Schedule Page. (a) Each schedule of rates shall contain the following, when applicable: (1) Schedule number and classification of service. (2) Kind and availability of service. (3) Rates and charges. (4) Factors entering into the computation of the bills under …

§ 1125. Same: Adoption Notice. (a) In case of a change of ownership, or when a utility or portion thereof is transferred from the operating control of one utility to that of another, or when the name of the utility is changed, the transferee utility, if it intends to use the tari…

§ 1126. Same: Tariff of Acquired Utility. Every utility acquiring ownership or control of another utility or portion thereof and filing a notice adopting the rates, rules and regulations, etc. of that utility, filed with the Commission, may within thirty (30) days of the filing o…

§ 1127. Same: Reference to Tariff. (a) The filing of tariffs with the Commission does not imply that the provisions of same are approved unless the Commission has otherwise authorized the rates, rules and regulations or practices. (b) Rates, rules and regulations prescribed by th…

§ 1128. Same: Suspension of Tariff. A utility’s tariff or any part thereof filed with the Commission may be ordered suspended pending a public hearing thereon. The utility concerned shall cause a copy of the said suspension order to be posted and attached to the tariff on file at…

§ 1129. Same: Rejection of Tariffs. A tariff that is received in a form or filed in a method not in accordance with the form of tariff prescribed in these rules will be rejected by the Commission and that tariff will have the same status as if it had not been issued and full stat…

§ 1130. Same: Exceptions. The Commission may approve other methods of filing tariff when the nature of a utility’s operations fully warrant such permission being granted.

§ 1131. Same: Discontinuance of a Utility Service. When a utility decides to discontinue a service heretofore offered to the public, the utility shall file a cancellation of the particular tariff or portions thereof applicable to the service proposed to be discontinued, together …

§ 1132. Same: Special Contracts. Every utility shall submit to and file with the Commission for approval any special contract for service commodity at special rates not otherwise specifically provided for or covered in the utility’s authorized regular tariff.

§ 1133. Same: Forms. Each utility shall provide the Commission with a list of all forms used in the operation of its service, together with a sample of each blank form.

§ 1134. Same: Re-Filing Tariffs. A utility may be required if necessary to completely re-file its tariffs with the Commission.

§ 1135. Same: Symbols. C H . 1 G ENERAL R ULES FOR P UBLIC U TILITIES 13 The following symbols may be used by the utility to indicate the purpose and effect of all tariff material submitted to the Commission. The symbols shall appear on the right hand side of the text to which th…

§ 1136. Same: Uniform System of Accounts. The Commission shall prescribe for each type of regulated public utility in the territory of Guam a “Uniform System of Accounts.”

§ 1137. Same: Annual Report of Utility. Each regulated utility shall file with the Commission within three (3) months following the close of its respective fiscal year, an annual report of its operations for the fiscal year ended. For this purpose, the Commission may prescribe a …

§ 1138. Customer Relations: Customer Information. Each regulated utility shall: (a) Maintain updated maps, charts, graphs, statistics and other summary records of its operating systems, together C H . 1 G ENERAL R ULES FOR P UBLIC U TILITIES 14 with such other information as will…

§ 1139. Same: Application for Service. Any person desiring service may be required to make application in writing in accordance with the utility’s authorized tariff and on forms provided by the utility. The application shall state clearly, among others, the character of service a…

§ 1140. Same: Customer Deposit. A utility may require any customer or applicant to make a deposit in an amount not to exceed two (2) estimated monthly billings, to guarantee payment of bills for service, under the following circumstances: (a) Where the applicant or customer has f…

§ 1141. Same: Establishment of Credit. An applicant for utility service may establish credit by demonstrating to the satisfaction of the utility, any of the following factors: (a) Prior service record with the utility showing that for twelve (12) consecutive months of such servic…

§ 1142. Same: Record of Deposit. Each utility shall keep a written record of all deposits made by each customer. The record shall show, among others, the name and address of the depositors; the amount, date and nature of deposit; and all transactions affecting or concerning the d…

§ 1143. Same: Transfer of Deposit. No new or additional deposit will be required from a customer who transfers or relocates to a new location, provided that such customer has previously established satisfactory credit. Where the customer has otherwise failed to establish satisfac…

§ 1144. Same: Interest on Deposits. Interest on deposits made to and held by the utility shall accrue from the time the deposit is paid up to the time of refund or application thereof, at the minimum rate prescribed by existing laws of the territory of Guam, or if the deposits ar…

§ 1145. Same: Extended Payment of Deposit. Where a customer or applicant for service of whom a deposit is required, is unable to pay the entire amount of the deposit in advance of connection or continuation of service, the said customer or applicant may be allowed to pay fifty pe…

§ 1146. Same: Refund of Deposits. Deposit plus accrued interest shall be refunded under any of the following circumstances: (a) Satisfactory Credit. Where the customer has for twelve (12) consecutive months regularly paid his utility bills, in a timely, prompt and satisfactory ma…

§ 1147. Same: Customer Billing Forms. The utility shall bill each customer regularly and as promptly as feasible. The bill shall show, among others the following: (a) The service period covered, and for metered customers, the reading of meter registration at the beginning and end…

§ 1148. Same: Refusal of Service. C H . 1 G ENERAL R ULES FOR P UBLIC U TILITIES 19 The utility may refuse to connect an applicant for service, or may refuse to render additional service to a customer, when such service is hazardous or of such character that satisfactory service …

§ 1149. Same: Discontinuance of Service. (a) By the Customer - The customer shall be required to give at least two (2) working days advance notice to the utility of his intention to terminate or discontinue the service, and the effective date of such termination. (b) By the Utili…

§ 1150. Same: Service Disconnection. (a) No utility shall discontinue or disconnect service unless the required notice of such disconnection has been given to the customer in accordance with these rules, the utility’s tariff regulations and with applicable provisions of existing …

§ 1151. Same: Insufficient Reason for Denying Service. The following shall not constitute sufficient cause for refusal of service to a present customer or applicant: (a) Delinquency of a previous customer of record or occupant of the premises to be served unless such previous cus…

§ 1152. Same: Business Customer Responsibility. A business customer shall notify the utility, in advance and in writing, of all changes in equipment or usage which will materially affect or require additional equipment for the service to be rendered. Such notice shall be given wi…

§ 1153. Same: Utility Responsibility. Each utility shall install and maintain at appropriate locations within its system such equipment as may be necessary to determine the operating characteristics of the system. In case any substantial change is made by the utility in the chara…

§ 1154. Same: Interruption of Service. Each utility shall exert reasonable efforts to avoid interruption of service or recurrence of interruptions of service, and when such service interruptions do occur, to restore service within the shortest time practicable consistent with saf…

§ 1155. Same: Record of Service Interruptions. Each utility shall keep a record of all interruptions of service affecting a substantial load or substantial number of customers, the location, date, time, duration and the cause, if ascertained, of each interruption, and the nature …

§ 1156. Same: Service Entrance Facility. Each utility may require that the customer provide the necessary entrance facility to the premises to be served at a point easiest of access to its distribution system, and to comply with reasonable requirements to make such entrance facil…

§ 1157. Same: Meter Location. Where applicable and subject to the utility’s requirements, the customer shall furnish a convenient place, readily accessible without risk of bodily harm to utility employees, in which to install the metering equipment.

§ 1158. Same: Access to Premises. Each utility shall have the right of ingress to or egress from the premises of the customer for its authorized employees or agents at such reasonable hours as may be necessary for meter reading, performance of necessary maintenance, testing, inst…

§ 1159. Same: Complaints and Disputes. C H . 1 G ENERAL R ULES FOR P UBLIC U TILITIES 24 (a) Any complaint or dispute involving a utility and a customer shall be treated in accordance with Public Law 14-30, (the Public Utilities Fair Practices Act), Public Law 13-179, and the Rul…

§ 1160. Quality of Service: Requirement for Good Engineering Practice. The plant, equipment and facilities of the utility shall be constructed, installed, maintained and operated in accordance with accepted good engineering practice in the particular utility industry to assure as…

§ 1161. Same: Acceptable Standards and References. Unless otherwise specified by the Commission, the utility shall use as standards and references of accepted good practice, the American National Standards published by the National Bureau of Standards, American Standards Associat…

§ 1162. Same: Adequacy of Supply. The service capacity of the utility’s plant, equipment and facilities must be sufficiently large to meet all normal demands for service and provide a reasonable reserve for emergencies and unusual demands.

§ 1163. Same: Inspection and Maintenance Program. Each utility must adopt a regular periodic inspection and maintenance program of its plant, equipment and facilities to determine the necessity for replacement and repair and to achieve an efficient, safe, adequate and continuous …

§ 1164. Same: Standards of Quality of Service. Each utility shall be required to observe and maintain its service within the allowable standard limits or variations adopted by the utility in its tariff and service rules. Unless otherwise specified by the Commission, the utility s…

§ 1165. Same: Availability of Service. The utility shall employ prudent management and engineering practices, including the use of reliable procedures for forecasting and anticipating future demands for service, conduct studies and maintain records to ensure that reasonable margi…

§ 1166. Same: Service Objectives. The utility shall establish quality service objectives and provide surveillance levels and test measurements to determine any possible need for corrective action on the part of the utility for further improvement of each level of service furnishe…

§ 1167. Same: Safety Program. Each utility shall adopt and execute a safety program designed to adequately meet its safety requirements considering the size and type of its utility operations. The program shall include regular periodic safety inspection of the utility’s facilitie…

§ 1168. Same: Safety Measures. (a) Each utility shall exercise reasonable care to reduce the hazards or risks of injury to its employees, its customers and the general public. Hazardous conditions endangering persons and property or the continuance of service, when known, reporte…

§ 1169. Same: Report of Accidents. Each utility shall file with the Commission without unnecessary delay a report of every accident resulting in death or injury to any person, employee or member of the public caused by or occurring in connection with the operation of its service …

§ 1170. Statutory Regulations: Statutory Requirements and Prohibitions. (a) Notwithstanding any other provision of law, no rate charge for any public utility shall become effective without the approval of the PUC. (Sec. 21025, Public Law 13-179) (b) All rates, fares, charges, all…