21,143 sections across 2,050 Iowa regulatory chapters.
R.191—40.8 Termination of services. When an HMO desires to cease offering a service, such service
0.2K chars
may not be terminated without prior approval of the division. Arrangements equitable to the enrollees providing for a rate adjustment or substitution of an equivalent service satisfactory to the division must be made.
R.191—40.9 Complaints
1.6K chars
40.9(1) Each health maintenance organization shall provide in its bylaws for a system to resolve and record complaints. 40.9(2) The complaint system shall provide for the resolution of the following kinds of complaints and the recording of the information required to be reported …
R.191—41.1 Definitions
1.9K chars
“Act” when used in these rules shall mean Iowa Code chapter 514B. “Complaint” means a written communication expressing a grievance concerning a limited service organization. “Governing body” means the persons in which the ultimate responsibility and authority for the conduct of t…