Ohio Administrative Code

11.15 PDF: (A) Retention of records(1) Unless otherwise specified in this chapter or in paragraph (A)(2) of this rule, the regulations governing the retention and preservation of electric utility records are set forth in the appendix to rule 4901:1-9-06 of the Administrative Code…

11.15 PDF: (A) Portable indicating instruments (e.g., electro-mechanical indicating, electronic indicating, and electronic indicating and recording) used to test or record service voltage at the customer's premises in response to a customer inquiry or complaint shall be checked f…

11.15 PDF: (A) Electric energy delivered to the customer shall be metered, except where it is impractical to meter the electric usage, such as in street lighting and temporary or special installations. The usage in such exceptions may be calculated or billed on a demand or connec…

11.15 PDF: Each electric utility and transmission owner shall comply with the 2017 edition of the "American National Standard Institute's," "National Electrical Safety Code" approved by the "American National Standards Institute" and adopted by the "Institute of Electric and Elec…

11.15 PDF: (A) As used in this rule, "outage" means an interruption of service to:(1) One thousand, two hundred fifty customers in an area for a projected or actual period of two hours or more.(2) Six hundred twenty-five customers in an area for a projected or actual period of ei…

11.15 PDF: (A) Each electric utility shall maintain an emergency plan(s) in accordance with this rule. Each emergency plan shall include at least the following elements:(1) A table of contents.(2) A description of procedures the electric utility uses to move from its normal opera…

11.15 PDF: (A) On a calendar monthly basis, each electric utility shall complete the installation of new service or upgrade of service as follows:(1) Ninety-nine per cent of new service installations requiring no construction of electric facilities shall:(a) Be completed within t…

11.15 PDF: (A) General. This rule prescribes the measurement of each electric utility's service reliability, the development of minimum performance standards for such reliability, and the reporting of performance against the established standards.(B) Service reliability indices a…

11.15 PDF: (A) General. This rule sets forth a method for determining the performance of each electric utility's distribution circuits.(B) Circuit performance methodology. The following provisions apply to the determination of the appropriate method for calculating circuit perfor…

11.15 PDF: Each electric utility shall provide to new customers, upon application for service, and existing customers upon request, a written summary of their rights and obligations under this chapter. This written summary shall also be prominently posted on the electric utility'…

11.15 PDF: Any electric utility employee or agent seeking access to the customer's or landlord's premises shall identify himself/herself by displaying company photo identification and, upon request, state the reason for the visit. Last updated February 28, 2023 at 9:26 AM Authori…

11.15 PDF: (A) Each electric utility shall establish written procedures to determine creditworthiness of nonresidential applicants and customers for service based solely on the customer's or applicant's creditworthiness.(B) Upon request, each electric utility shall provide applic…

11.15 PDF: Each electric utility may refuse or disconnect service to nonresidential customers for only the following reasons:(A) When the customer violates or fails to comply with an applicable electric utility contract or tariff(s).(B) When electric utility service to a customer…

11.15 PDF: (A) Except as otherwise provided by contract approved by the commission pursuant to section 4905.31 of the Revised Code, each electric utility shall provide the nonresidential customer with written notice of pending disconnection, when either of the following condition…

11.15 PDF: (A) A nonresidential customer's bill for tariffed services shall not be due earlier than twenty-one calendar days from the date of the postmark on the bill. If the bill is not paid by the due date, it then becomes past due.(B) The utility may disconnect service, after …

11.15 PDF: (A) Unless a nonresidential customer requests the reconnection to occur at a later time in which the utility company regularly performs service reconnections, an electric utility shall reconnect service by the close of the following regular business day after either of…

11.15 PDF: In addition to the requirements of Chapter 4901:1-18 of the Administrative Code, no electric utility may disconnect service to a residential customer when:(A) That customer fails to pay any charge for a non-tariffed service, including competitive retail electric servic…

11.15 PDF: (A) Disconnection of service for tampering or unauthorized reconnection.(1) An electric utility may disconnect service for safety reasons without prior notice to a customer in either of the following circumstances:(a) The electric service meter, metering equipment, or …

11.15 PDF: (A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the electric utility to resolve a point of contention.(B) Each electric utility shall make good faith efforts to settle unresolve…

11.15 PDF: (A) This rule applies to electric utility bills that do not include any competitive retail electric service (CRES) provider charges. Requirements for consolidated billing appear in rule 4901:1-10-33 of the Administrative Code.(B) Customer bills issued by or for the ele…

11.15 PDF: (A) When an electric utility has undercharged any nonresidential customer as the result of a meter or metering inaccuracy, billing problem, or other continuing problem under the electric utility's control, unless the customer and the electric utility agree otherwise, t…

11.15 PDF: (A) Each electric utility shall notify customers annually, by bill insert or other notice, about its summary of customer rights and responsibilities, as prescribed by rule 4901:1-10-12 of the Administrative Code, and how to request a copy from the electric utility.(B) …

11.15 PDF: (A) Each electric utility and transmission owner shall report annually regarding its compliance with the minimum service quality, safety, and reliability requirements for noncompetitive retail electric services.(B) Annual report. On or before March thirty-first of each…

11.15 PDF: (A) This rule applies to the inspection, maintenance, repair, and replacement of utility transmission and distribution system facilities (circuits and equipment). The rebuttable presumption that an electric utility and/or transmission owner is providing adequate servic…

11.15 PDF: (A) For purposes of this rule, the following definitions apply:(1) "Advanced meter" means any electric meter that meets the pertinent engineering standards using digital technology and is capable of providing two-way communications with the electric utility to provide …

11.15 PDF: (A) Each electric utility shall coordinate with CRES providers to promote nondiscriminatory access to electric services, to ensure timely enrollment with CRES providers to maintain a customer's electric service, and to timely and correctly switch the customer's electri…

11.15 PDF: (A) Any electric utility or CRES provider that fails to comply with the rules and standards in this chapter, or with any commission order, direction, or requirement promulgated thereunder, may be subject to any and all remedies available under the law, including but no…

11.15 PDF: (A) This rule establishes a process by which customers are assured of receiving information, in a timely and consistent manner, concerning the approximate retail generation resource mix and environmental characteristics associated with electric power offered in Ohio's …

11.15 PDF: (A) Each electric utility shall cooperate with governmental aggregators to facilitate the proper formation and functioning of governmental aggregations. Upon the request of a certified governmental aggregator or certified electric services company under contract with t…

11.15 PDF: (A) This rule applies to an electric utility that issues customers a consolidated electric bill that includes both electric utility and competitive retail electric service (CRES) provider charges for electric services. Nothing in this rule affects the obligations of th…

11.15 PDF: (A) For purposes of this rule, the following definitions apply:(1) "Day-ahead energy market" means the day-ahead hourly forward market in which participants offer to sell and bid to buy energy.(2) "Locational marginal price" means the hourly integrated market clearing …

11.15 PDF: (A) For purposes of this rule, the following definitions apply:(1) "Energy efficiency" has the meaning set forth in paragraph (N) of rule 4901:1-39-01 of the Administrative Code.(2) "Renewable energy resource" has the meaning set forth in division (A)(37) of section 49…

(A) Upon receiving a complete certified request form from a CRES provider for a mercantile customer, the electric utility will complete the request within three business days, regardless of billing cycle.(B) If the certified request form is incomplete or if the utility determines…

(A) An EDU cannot disallow mercantile customer self-power systems from providing electric generation service to one or more mercantile customers in the EDU's service territory. (B) If an EDU receives a request to interconnect a mercantile customer self-power system to the EDU's e…

11.15 PDF: (A) "Commission" means the public utilities commission.(B) "Gas company" and "natural gas company" have the meanings set forth in section 4905.03 of the Revised Code.(C) "Ohio coal research and development cost adjustment" means a provision in a schedule of a gas or na…

11.15 PDF: (A) The purpose of this chapter is to:(1) Establish a uniform Ohio coal research and development cost recovery clause to be included in the schedules of gas and natural gas companies subject to the jurisdiction of the commission.(2) Establish an Ohio coal research and …

11.15 PDF: (A) Once the Ohio coal development office approves a coal research and development project for the purpose of section 4905.304 of the Revised Code, the director of the coal development office is to submit to the commission a report recommending that the commission allo…

11.15 PDF: (A) The provisions of this chapter shall apply to any gas or natural gas company subject to the jurisdiction of the commission, with respect to the establishment or approval by the commission of a uniform rate or provision pursuant to section 4905.304 of the Revised Co…

11.15 PDF: (A) Semiannual reports.Each gas or natural gas company subject to the provisions of this chapter shall submit semiannual Ohio coal research and development reports. The semiannual report shall include the data required by the Ohio coal research and development cost for…

11.15 PDF: (A) The Ohio coal research and development component equals the costs to be recovered less the costs to be refunded.(1) Costs to be recovered: Each gas or natural gas company for which Ohio coal research and development projects or facilities are recommended to and acc…

11.15 PDF: (A) Unless otherwise ordered by the commission, the semiannual updated Ohio coal research and development rate filed in accordance with rule 4901:1-12-05 of the Administrative Code shall become effective and shall be applied to customer bills for service rendered on or…

11.15 PDF: (A) The commission shall examine the Ohio coal research and development costs incurred by the gas or natural gas company once every six months in proceedings limited to that purpose. The company must file with the commission all of the information filed with the coal d…

11.15 PDF: Each gas or natural gas company desiring to avail itself of the provisions of this chapter shall file tariffs with the commission, which incorporate this rule in its entirety. Last updated May 11, 2026 at 12:58 PM Authorized By: 4905.304 Amplifies: 1551.33, 1555.01, 49…

11.15 PDF: As used in this chapter:(A) "Bona fide dispute" means a reasonable dispute registered with the commission's call center or a formal complaint filed with the commission's docketing division.(B) "Business day" means, for purposes of initiation or installation of service,…

11.15 PDF: (A) The rules in this chapter:(1) Apply to investor-owned gas or natural gas companies, as defined in this chapter.(2) Are intended to promote reliable service to consumers and the public, and to provide minimum standards for uniform and reasonable practices.(3) Unless…

11.15 PDF: (A) The regulations governing the retention and preservation of gas or natural gas company records are set forth in the appendix to rule 4901:1-9-06 of the Administrative Code.(B) Unless otherwise specified in this chapter, each gas or natural gas company shall maintai…

11.15 PDF: (A) Service provided by a gas or natural gas company shall be metered, except where it is impractical to meter the gas usage, such as in street lighting and temporary or special installations. The usage in such exceptions may be calculated or billed in accordance with …