Ohio Administrative Code

11.15 PDF: This rule addresses standards involving creditworthiness, deposits, bases for denial or disconnection, notice requirements and reconnection for small commercial customers.(A) Creditworthiness for establishing small commercial gas service.(1) Each gas or natural gas com…

11.15 PDF: (A) Disconnection of service for tampering or unauthorized reconnection.(1) A gas or natural gas company may disconnect service without prior notice to a customer when either of the following occurs:(a) The gas service meter, metering equipment, or associated property …

11.15 PDF: (A) As used in this rule, customer/consumer complaint means a customer/consumer contact when such contact necessitates follow-up by or with the gas or natural gas company to resolve a point of contention.(B) Each gas or natural gas company shall make good faith efforts…

11.15 PDF: (A) This rule applies to all gas or natural gas company bills, including those issued on behalf of any retail natural gas supplier or governmental aggregator. Gas or natural gas companies shall make dual billing and consolidated billing available to retail natural gas …

11.15 PDF: (A) The commission staff may review and/or request modification of informational, promotional, and educational materials.(B) Unfair and deceptive acts or practices.No gas or natural gas company shall commit an unfair or deceptive act or practice in connection with the …

11.15 PDF: (A) Gas or natural gas companies subject to the jurisdiction of the public utilities commission of Ohio shall keep their books of accounts and records in accordance with the uniform system of accounts from time to time prescribed by the federal energy regulatory commis…

11.15 PDF: (A) At a minimum, the gas or natural gas company tariff shall include provisions governing the relationship between the retail natural gas supplier and the governmental aggregator for competitive retail natural gas service. Such provisions shall address:(1) Nomination …

11.15 PDF: For purposes of this chapter:(A) "Ccf" means a unit of gas equal to one hundred cubic feet.(B) "Commission" means the public utilities commission of Ohio.(C) "Commodity rate" means the portion of gas costs billed by a gas or natural gas company's suppliers (expressed i…

11.15 PDF: (A) The purpose of this chapter is to establish a uniform purchased gas adjustment clause to be included in the schedules of gas and natural gas companies subject to the jurisdiction of the commission. The provisions of this chapter establish a gas cost recovery proces…

11.15 PDF: The provisions of this chapter apply to all gas and natural gas companies subject to the jurisdiction of the commission except as provided in divisions (C)(4) and (D) of section 4905.302 of the Revised Code, with respect to all schedules of rates established or approve…

11.15 PDF: Each gas or natural gas company subject to the provisions of this chapter shall file with the commission's docketing division quarterly gas cost recovery reports. With commission approval, the gas or natural gas company may revise the expected gas cost component of the…

11.15 PDF: (A) The gas cost recovery rate equals:(1) The gas or natural gas company's expected gas cost for the upcoming quarter, or other period as approved by the commission, pursuant to paragraph (K) of rule 4901:1-14-01 of the Administrative Code, plus or minus;(2) The suppli…

11.15 PDF: (A) Unless otherwise ordered by the commission, the quarterly updated gas cost recovery rate filed in accordance with rule 4901:1-14-04 of the Administrative Code is effective on or after the thirtieth day following the filing date or as otherwise established by the co…

11.15 PDF: (A) The commission shall conduct, or cause to be conducted, periodic financial or management/performance audits of each gas or natural gas company subject to the provisions of this chapter and division (C)(4) of section 4905.302 of the Revised Code. Except as provided …

11.15 PDF: (A) At least sixty days after the filing of each audit report required under rule 4901:1-14-07 of the Administrative Code, the commission shall hold a public hearing to review:(1) The audit findings, conclusions, and recommendations; and(2) Such other matters relating …

11.15 PDF: Each gas or natural gas company subject to the provisions of this chapter shall file tariffs with the commission which incorporate this chapter in its entirety. Last updated October 7, 2024 at 1:04 PM Authorized By: – Amplifies: – Five Year Review Date:

11.15 PDF: As used in this chapter:(A) "Collection main" means a pipe that collects or transports wastewater from the service lines of a wastewater customer.(B) "Company service line" means that portion of the service line between the distribution or collection main up to and inc…

11.15 PDF: (A) The rules and regulations contained in this chapter govern the furnishing of water and sewage disposal service and facilities to the public by waterworks companies and/or sewage disposal system companies subject to the jurisdiction of the commission.(B) The commiss…

11.15 PDF: Any waterworks company and/or sewage disposal system company that fails to comply with the rules and standards in this chapter or commission order may, after due notice, be subject to any and all of the following available under the law, including but not limited to:(A…

11.15 PDF: (A) This rule governs notice to the public and the conduct of hearings where directed by the commission to be held in cases involving an application by a waterworks company and/or sewage disposal system company for a certificate of public convenience and necessity, an …

11.15 PDF: (A) Any person, firm, or corporation desiring to obtain a certificate of public convenience and necessity authorizing such person, firm, or corporation to construct and/or operate a waterworks system and/or a sewage disposal system or to expand the area in which such a…

11.15 PDF: Upon the occurrence of a change in the operation of a waterworks company and/or sewage disposal system company under the jurisdiction of the commission, such that a personal representative, surviving partner, receiver, trustee or other fiduciary continues the operation…

11.15 PDF: (A) Before extending a waterworks system and/or a sewage disposal system beyond the boundaries of the area for which a certificate of public convenience and necessity has previously been granted, the holder of the certificate shall apply to the commission for an amendm…

11.15 PDF: Applications by waterworks companies and/or sewage disposal system companies for authority to abandon, cancel, or substitute all or any portion of their service shall comply with the requirements set forth in paragraphs (B) and (C) of rule 4901:1-15-05 of the Administr…

11.15 PDF: (A) No certificate of public convenience and necessity to construct and/or operate a waterworks company and/or sewage disposal system company may be transferred or assigned unless the transaction is first approved by the commission.(B) An application for approval of th…

11.15 PDF: (A) All improvements or additions to any system of a waterworks company and/or sewage disposal system company involving construction which would alter the capacity of such system, by one per cent or more of that system's design capacity, shall be indicated in writing b…

11.15 PDF: (A) No tariffs of waterworks companies and/or sewage disposal system companies shall contain provisions by which a company, its employees, or agents have or will claim the right to enter into the dwelling or structure of any customer except by permission granted by a p…

11.15 PDF: (A) Each waterworks company and/or sewage disposal system company shall make every reasonable effort to have on site, within twenty-four hours of a failure of any system component that would prohibit the company from providing service to any of its customers, necessary…

11.15 PDF: (A) Unless otherwise authorized by the commission, all records required by these rules shall be made available to the commission or its authorized representatives within ten business days of the date requested and comply with appendix A to rule 4901:1-9-06 of the Admin…

11.15 PDF: (A) As a part of its tariff(s), each waterworks company and/or sewage disposal system company shall maintain on file with the commission all of the following:(1) The items required by section 4905.30 of the Revised Code.(2) A statement that nothing within the company's…

11.15 PDF: (A) Each waterworks company and/or sewage disposal system company shall provide, at the time service is initiated, to new customers and upon the request of an existing customer a summary of their rights and obligations under these rules. The notice shall include curren…

11.15 PDF: (A) All waterworks companies and/or sewage disposal system companies shall provide both an address to which a customer may write and a local or toll-free number a customer may call to obtain information relating to services, rates, and the customer's bill.(B) All water…

11.15 PDF: (A) Each waterworks company and/or sewage disposal system company shall provide to the customer within ten business days after the request, each of the following:(1) Rules of Chapter 4901:1-15 of the Administrative Code, that pertain to the customer's concern.(2) Publi…

11.15 PDF: (A) This rule only applies to waterworks companies and/or sewage disposal system companies providing metered service. Each company shall read customer meters at least once during a three-month period unless access to the meter is unobtainable. If access to a meter is u…

11.15 PDF: (A) Each waterworks company and/or sewage disposal system company shall provide service to the public in its service territory twenty-four hours per day, every day, except as provided for elsewhere in this chapter.(B) Each waterworks company and/or sewage disposal syst…

11.15 PDF: (A) Any waterworks company and/or sewage disposal system company that offers customers or potential customers contracts in writing, or by telephone, or by making application through the company's web site shall not obligate the customer to do more than the following:(1…

11.15 PDF: No tariffs of a waterworks company and/or sewage disposal system company shall incorporate exculpatory clauses, which purport to limit or eliminate liability on the part of the company to its customers or others as a result of willful misconduct. No waterworks company …

11.15 PDF: (A) Each customer bill shall be accurate and rendered at regular intervals and contain the following information:(1) Customer name, billing address, service address, and account number.(2) Company name, telephone number(s), and mailing address.(3) Address or P.O. box w…

11.15 PDF: (A) All bills shall be mailed or, if requested by the customer, e-mailed no later than the billing date. (B) All bills and notices shall be sent to the premises served unless otherwise requested by the customer in writing or unless e-mail notices have been requested by…

11.15 PDF: Failure to receive bills or notices does not relieve the customer of responsibilities or obligations set forth in the bills or notices. Last updated January 8, 2024 at 3:04 PM Authorized By: R.C. 4905.04 Amplifies: R.C. 4905.06 Five Year Review Date: 6/13/2028 Prior Ef…

11.15 PDF: (A) All bills shall be due not less than fourteen days from the billing date as shown on the bill. The billing date shall be no earlier than the postmark on the billing mailer or, if e-mailed, the date that the e-mail is sent. If not paid by the due date shown on the b…

11.15 PDF: (A) Service may not be refused or disconnected to any customer or refused to any applicant for service unless the company complies with all of the disconnection procedures contained in this rule. Service shall not be disconnected to any customer unless the disconnectio…

11.15 PDF: (A) A waterworks company and/or sewage disposal system company shall reconnect previously disconnected service, unless prevented by circumstances beyond the company's control, or unless a customer requests otherwise, by the close of the following regular company busine…

11.15 PDF: (A) Owners, directors, officers, or employees of a waterworks company and/or sewage disposal system company may not use their utility position as a means to benefit themselves financially by providing service to a customer through a nonutility entity, unless they discl…

11.15 PDF: If a waterworks company and/or sewage disposal system company enters into a main extension agreement, the following provisions shall constitute the standards for the extension of water mains and sewer mains and related facilities by a company. These provisions are not …

11.15 PDF: (A) If and when at any time during the term of a main extension agreement involving refundable advances in aid of construction pursuant to rule 4901:1-15-30 of the Administrative Code, the owner (hereafter referred to as the subsequent applicant) of any lot abutting th…

11.15 PDF: (A) The commission adopts the three uniform systems of accounts prepared by the "National Association of Regulatory Utility Commissioners," as described in paragraph (B) of this rule, and requires all waterworks companies under its jurisdiction to conform their account…