19,388 sections across 2,525 Ohio regulatory chapters.
R.4901:1-15-33 Complaints and complaint handling procedures
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11.15 PDF: (A) Each waterworks company and/or sewage disposal system company shall accept and process both oral and written complaints.(B) Each company shall investigate each complaint in a fair and complete manner and report the results to the customer, either orally or in writi…
R.4901:1-15-34 Water conservation restriction regulation
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11.15 PDF: (A) Conditions beyond the control of the waterworks companies may necessitate waterworks companies to impose water usage restrictions to ensure that the supply is adequate for public fire service and/or basic human needs.(B) A waterworks company must notify the commiss…
R.4901:1-15-35 Information requirements for infrastructure improvement surcharge filings
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11.15 PDF: An application filed by a waterworks company and/or a sewage disposal system company for an infrastructure improvement surcharge under section 4909.172 of the Revised Code, should contain the basic information necessary to support the company's rate request and shall c…