IllinoisSB2194104th General Assembly (2025–2026)SenateWALLET

DHS-2-1-1 SERVICE

Sponsored By: Adriane Johnson (Democratic)

Became Law

assignmentshealth and human serviceshuman services

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Bill Overview

Analyzed Economic Effects

6 provisions identified: 2 benefits, 1 costs, 3 mixed.

Grants fund 24/7 2-1-1 help

State 2-1-1 Account funds build and run the statewide 2-1-1 system. Money supports a statewide resources database that follows national standards and links local lists. The state keeps public information from agencies current. Grants help approved providers design, improve, and run 2-1-1, including 24/7 service.

Sunset July 2025 unless lead in place

The 2-1-1 Service Act is repealed on July 1, 2025, unless the Secretary of Human Services files notice that a lead entity is under contract to carry out the Act. The Secretary must file the designation with the Secretary of State.

Nonprofit lead runs Illinois 2-1-1

The Department of Human Services designates an Illinois 501(c)(3) nonprofit to run the statewide 2-1-1 system. The lead must include government and community voices, with at least two-thirds from nongovernment groups. It sets rules that follow national standards and the ADA, including access for TTY users. The lead provides referrals and helps people connect to health and human services. It also collects data on needs, use, and results to guide planning.

Legal shield for 2-1-1 providers

Approved 2-1-1 providers, phone carriers, and their staff are protected from most civil lawsuits for acts, omissions, or delays tied to 2-1-1 services. This protection does not cover willful or wanton misconduct.

Only approved centers answer 2-1-1

Only providers approved by the statewide lead may offer 2-1-1 phone services. Providers must meet national standards, show financial stability and community support, and work with other referral services. The lead can remove providers that fail to meet qualifications or contract terms.

Stronger oversight and yearly 2-1-1 reports

The lead must send an initial report within six months after the law takes effect and then at least once a year. Reports include call volume, who called, why they called, referrals and outcomes, service gaps, coverage rates, and trends. The lead also sends an annual report to the General Assembly and the Department. The Department must award a contract only to a lead with the capacity to do the work, and the contract must be cost‑neutral for the Department.

Sponsors & Cosponsors

Sponsor

Adriane Johnson
Democratic • Senate

Cosponsors

Daniel Didech
Democratic • House
Graciela Guzmán
Democratic • Senate
Mike Simmons
Democratic • Senate
Sara Feigenholtz
Democratic • Senate

Roll Call Votes

All Roll Calls

Yes: 196 • No: 0

House vote • 5/22/2025

Third Reading - Short Debate - Passed

Yes: 114 • No: 0

House vote • 4/23/2025

Do Pass / Short Debate Human Services Committee;

Yes: 10 • No: 0

Senate vote • 4/9/2025

Third Reading - Passed;

Yes: 54 • No: 0

Senate vote • 4/3/2025

Senate Floor Amendment No. 1 Recommend Do Adopt Health and Human Services;

Yes: 8 • No: 0

Senate vote • 3/19/2025

Do Pass Health and Human Services;