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New YorkS 7922025-2026 Regular SessionSenate

Relates to call center contractors of the state; repealer

Sponsored By: Jessica Ramos (Democratic)

Signed by Governor

RULESLABOR

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Bill Overview

Analyzed Economic Effects

4 provisions identified: 0 benefits, 2 costs, 2 mixed.

Call-center workers lose automatic job retention

Covered public bodies may require worker retention in contracts; replacement contractors may keep former workers for a 90-day transition. Required retention terms must appear in bid requests and contracts, even when the former contract lacked them. Before the contract ends, the outgoing contractor must give the replacement an accurate employee list, but only upon request. The list covers affected workers and includes names, addresses, hire dates, and job types. The law removes the 30-calendar-day advance deadline and the requirement to post the list for workers.

Fewer call-center workers qualify for protections

These call-center rules cover New York State, public authorities, and public benefit corporations. Political subdivisions are excluded, so their call-center contracts fall outside these protections. The law also repeals an earlier provision and renumbers another; the supplied text does not identify the repealed requirements. It takes effect on the same date and in the same manner as the related 2024 call-center worker law.

Call-center workers keep some transition protections

If fewer workers are needed, a replacement contractor may choose the most senior workers in each job type. During the 90-day transition, it may maintain a preferred hiring list and give listed workers first refusal of matching jobs. Retained workers cannot be fired without cause during that period. After 90 days, each retained worker must receive a review; satisfactory performance requires an offer of continued employment. Reviews no longer need to be written, and replacement contractors must require subcontractors performing the services to follow these obligations.

Nearby call-center worksites become optional

Covered public bodies may require a replacement contractor's worksite to be within 10 miles of the former worksite. The distance is measured between worksites, not from an employee's home or remote-work location. This requirement is optional and does not apply when affected employees perform their duties remotely.

Sponsors & Cosponsors

Sponsor

  • Jessica Ramos

    Democratic • Senate

Cosponsors

There are no cosponsors for this bill.

Roll Call Votes

All Roll Calls

Yes: 216 • No: 9

House vote • 2/5/2025

Assembly floor vote

Yes: 144 • No: 1

Senate vote • 1/22/2025

FLOOR Vote

Yes: 54 • No: 5

committee vote • 1/13/2025

Rules Committee Vote

Yes: 18 • No: 3

Actions Timeline

  1. SIGNED CHAP.87

    2/14/2025Senate

  2. DELIVERED TO GOVERNOR

    2/12/2025Senate

  3. RETURNED TO SENATE

    2/5/2025House

  4. PASSED ASSEMBLY

    2/5/2025House

  5. ORDERED TO THIRD READING RULES CAL.84

    2/5/2025House

  6. SUBSTITUTED FOR A2434

    2/5/2025House

  7. REFERRED TO LABOR

    1/22/2025House

  8. DELIVERED TO ASSEMBLY

    1/22/2025Senate

  9. PASSED SENATE

    1/22/2025Senate

  10. ORDERED TO THIRD READING CAL.66

    1/13/2025Senate

  11. REFERRED TO RULES

    1/8/2025Senate

Bill Text

  • Original

    1/6/2025

    PDF

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